Board-level accountability for CX is rising. A well-defined CX strategy and clear leadership are the foundation for a truly connected, effortless CX that will create value for your customers and business.
• Determine how CX has evolved and the critical role of C-suite partnership to fuel next stage of business growth
• Gain insights into how the executive team can lead and co-design the future of CX in the organization
• Rethinking employee mindset to embed customer centricity throughout the organisation
• Setting CX vision and goals: Learn ways to unify CX across the organisation to deliver long-term customer and business value