Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Nicholas Kontopoulos

Nicholas Kontopoulos

Vice President of Marketing, Asia Pacific & Japan Twilio

17 June 2026 | Main Conference Day 1

10:30 AM He Said, She Said -- A Battle of the Stakeholders

There’s never just one side to a story. In this keynote, Nicholas Kontopoulos, VP of Marketing, Twilio APJ, explores how companies see their business versus how their customers see it. Let’s break down how customers, leaders, customer service agents, and marketing teams are approaching business today and examine the role technology has played in getting us to this point.

Then explore how real-time data and adaptable communication strategies can help bridge gaps across the customer journey, supporting more cohesive, trust-building experiences that align internal teams and customer expectations. 

Check out the incredible speaker line-up to see who will be joining Nicholas.

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