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Manpreet Singh

Managing Director, Head, Group Customer Experience Management CIMB Group
Manpreet is a seasoned ‘hands-on’ Customer Experience leader with a strong retail and operations background. As a customer experience enthusiast, her focus and passionate lies in the areas of business transformation and building a customer centric culture. She has pioneered the development of customer centric strategies and their implementation in 3 different organizations.

She has extensive experience on leading Customer Experience functions in both local and regional set ups and has worked with some of the leading Financial Institutions such as Citibank, ABN AMRO, HSBC, Maybank and now the CIMB Group. 

18 June 2025 | Main Conference Day 1

10:00 AM Beyond Disruption: The New Rules of Customer Experience in Asia

CX remains one of the key differentiating factors in elevating an organisation’s competitive advantage, and this is further highlighted with the market projected to reach over USD$7-billion by 2028. This fast pace of growth (over 18%!) demonstrates the strong belief and continuous investments into this function as a foundation for global success.

• The Digital-First Reality: How Asia's hyper-connected consumers are reshaping CX standards and expectations.

• Growth Champions: Success patterns from the region's most innovative customer experience transformations.

• Tomorrow's Playbook: Building resilient CX strategies in volatile markets.

Check out the incredible speaker line-up to see who will be joining Manpreet.

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