Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Manpreet Singh
Managing Director, Head, Group Customer Experience Management CIMB GroupManpreet is a seasoned ‘hands-on’ Customer Experience leader with a strong retail and operations background. As a customer experience enthusiast, her focus and passionate lies in the areas of business transformation and building a customer centric culture. She has pioneered the development of customer centric strategies and their implementation in 3 different organizations.
She has extensive experience on leading Customer Experience functions in both local and regional set ups and has worked with some of the leading Financial Institutions such as Citibank, ABN AMRO, HSBC, Maybank and now the CIMB Group.
She has extensive experience on leading Customer Experience functions in both local and regional set ups and has worked with some of the leading Financial Institutions such as Citibank, ABN AMRO, HSBC, Maybank and now the CIMB Group.
17 June 2026 | Main Conference Day 1
9:10 AM Opening Panel Discussion | Asia’s CX Landscape in Transition: Competing on Trust, Talent and Technology
• Examining how CX transformation is evolving from technology enablement to enterprise-wide accountability
• Discussing the operational realities of integrating AI and automation while maintaining service quality and empathy
• Debating how economic pressures, regulatory shifts, and workforce evolution are reshaping delivery models across Asia
• Highlighting what leading organisations are doing differently to embed customer-centric thinking across business strategy, operations, and culture
Check out the incredible speaker line-up to see who will be joining Manpreet.
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