Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Manpreet Singh
Managing Director, Head, Group Customer Experience Management CIMB GroupManpreet is a seasoned ‘hands-on’ Customer Experience leader with a strong retail and operations background. As a customer experience enthusiast, her focus and passionate lies in the areas of business transformation and building a customer centric culture. She has pioneered the development of customer centric strategies and their implementation in 3 different organizations.
She has extensive experience on leading Customer Experience functions in both local and regional set ups and has worked with some of the leading Financial Institutions such as Citibank, ABN AMRO, HSBC, Maybank and now the CIMB Group.
She has extensive experience on leading Customer Experience functions in both local and regional set ups and has worked with some of the leading Financial Institutions such as Citibank, ABN AMRO, HSBC, Maybank and now the CIMB Group.
18 June 2026 | Main Conference Day 2
10:10 AM Panel discussion | Delivering End to End Experience through Connected Teams
• Exploring how CX, digital and contact centre teams are building shared accountability for customer outcomes
• Discussing how to overcome silos, align incentives and create clear ownership across journeys.
• Examining leadership models that bring together operations, data and design to deliver consistent service
• Sharing examples of cross-department initiatives that have improved both efficiency and customer satisfaction
Check out the incredible speaker line-up to see who will be joining Manpreet.
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