Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

VIEW POST SHOW REPORT

Be a Sponsor

get your delegate pass

Felicia Cao

Head of APAC Contact Centre Operations LEGO Singapore Pte Ltd

• Repositioning the customer centre as a key brand touchpoint and community builder

• Equipping agents to act as experience ambassadors rather than issue resolvers

• Streamlining workflows and tools to remove friction and elevate empathy

• Embedding continuous learning, creativity, and ownership into service culture

Check out the incredible speaker line-up to see who will be joining Felicia.