Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Rajesh Grover

Group Vice President of Artificial Intelligence, Digital and Omnichannel Kanmo Group

• Designing “human-in-the-loop” models that preserve empathy and contextual judgment

• Establishing governance frameworks for autonomous CX decisions

• Communicating AI involvement clearly to customers to build trust and confidence

• Translating responsible AI principles into day-to-day operational practice

• Exploring how CX, digital and contact centre teams are building shared accountability for customer outcomes

• Discussing how to overcome silos, align incentives and create clear ownership across journeys.

• Examining leadership models that bring together operations, data and design to deliver consistent service

• Sharing examples of cross-department initiatives that have improved both efficiency and customer satisfaction

Check out the incredible speaker line-up to see who will be joining Rajesh.