Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Cindy Tan

Head, Digital Channels Experience Singtel

Exploring how Singtel is transforming its digital ecosystem to deliver connected, intuitive and responsive experiences across channels

• Integrating digital, app and human channels to eliminate friction

• Using data and analytics to anticipate customer intent and personalise service

• Ensuring consistency and trust across all customer touchpoints

• Measuring performance through adoption, satisfaction and retention metrics

Check out the incredible speaker line-up to see who will be joining Cindy.