Meet the CX Asia Week Speakers

Speakers


Philip Joseph
Philip Joseph
Group Head, Customer Engagement
Indosat Ooredoo
Adam Geneave
Adam Geneave
Chief Customer Happiness Officer
AirAsia
Akira Mitsumasu
Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines
Michael McGlynn
Michael McGlynn
Head of Marketing + Communications New Zealand/ Australia
Tonkin + Taylor
Mr Francesco Lagutaine
Mr Francesco Lagutaine
Chief Marketing & Experience Design Officer
Manulife Asia
Troy Barnes
Troy Barnes
Chief Customer Officer
Pizza Hut Asia Pacific
Jarod Ong
Jarod Ong
SVP, Head of Operations
SGX
Bernice Klaassen
Bernice Klaassen
Head of Customer Insights, APAC, Middle East, Europe
Citi
Sirli Peeduli
Sirli Peeduli
Head of Customer Support Singapore
TransferWise
Theng Kai Chow
Theng Kai Chow
Head, Usage, Loyalty & Strategic Ecosystem Partnerships
OCBC Bank
Michelle Liew
Michelle Liew
Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
RHB
Matt Hartley
Matt Hartley
Head of Asia Pacific Hardware Customer Care
Google
Peter Richards
Peter Richards
Global Director – Marketing & Communications
Protolabs
Vijayakumar Subramaniam
Vijayakumar Subramaniam
Vice President, Process Innovation & Customer Experience
Affin Bank Berhad
Colin Dinn
Colin Dinn
Senior Executive Vice President, Chief Technology Officer and Head of Operations
Siam Commercial Bank
Dr. Bundit Rungcharoenporn
Dr. Bundit Rungcharoenporn
Managing Director, Group IT and Digital Services
Boon Rawd Brewry Co., Ltd. (Singha Corporation Group)
Anindya Dasgupta
Anindya Dasgupta
Global Head of Consumer Business and Chief Marketing, Sales Officer
Fonterra
Mindy Teo
Mindy Teo
Vice President, Brand & Marketing
The Ascott
Maggie Png
Maggie Png
Head of Customer Experience & Design
Ascendas-Singbridge
Tajindra Pal Singh
Tajindra Pal Singh
Vice President of CARE Strategy
GO-JEK
Hendro Lim
Hendro Lim
Head of Strategy & Planning for CARE
GO-JEK
Lin Wang
Lin Wang
Chief Marketing Officer
InterContinental Hotels Group, Greater China
Saju John P
Saju John P
Director, Evolve-Center for Design Thinking and Innovation
UBS
E Long Chua
E Long Chua
Group Chief Technology Officer
Kenanga Investment Bank Berhad
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Operations
Tokopedia
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Pedro Sousa Cardoso
Pedro Sousa Cardoso
Senior Managing Director, Global Head Digital Commerce
Standard Chartered
Vaughn van Bosch
Vaughn van Bosch
Head of Digital
Celcom Axiata Berhad
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Ronaldo Jose M. Puno
Ronaldo Jose M. Puno
First Vice President Business Process Automation, Robotic Process Automation, Artificial Intelligence
UnionBank of the Philippines
Ronen Lamdan
Ronen Lamdan
Managing Director APAC
Workfusion
Gaya Guirous
Gaya Guirous
Chief Representative – Asia
RingCentral Engage Digital
Darren Hauschild
Darren Hauschild
Managing Director
ActiveOps
Tom Voirol
Tom Voirol
Chief Experience Design Officer, Asia
Ogilvy
Sudhir Agarwal
Sudhir Agarwal
CEO
Everise
Vinod Muthukrishnan
Vinod Muthukrishnan
CEO
CloudCherry
Pascal Gerard Daniel
Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan
Nokia
Sri Safitri
Sri Safitri
Project Director, CX Transformation
Telkom Indonesia
Jerome Thil
Jerome Thil
VP Digital Innovation
Singapore Airlines
Raghu Kolli
Raghu Kolli
Head of Customer Centricity
LeapFrog Investments
Anand Sundaresan
Anand Sundaresan
Head, Customer Insights & Analytics
HOOQ
Eunice Yap
Eunice Yap
Chief Marketing Officer
The Esplanade Co Ltd
Ravi Gerald-Viswanath
Ravi Gerald-Viswanath
Global Director, Process Optimisation & Change
Kerry
Susie Wong
Susie Wong
Chief Digital & Marketing Officer
Fuji Xerox Singapore
Li Zhiliang
Li Zhiliang
Head of CRM
ZALORA Group
Neil Gardner
Neil Gardner
Chief Customer Officer
Generali
Alp Altun
Alp Altun
Chief Transformation Officer, Asia-Pacific
Allianz
Vishal Gupta
Vishal Gupta
Vice President, Digital Transformation, South East Asia Australia
Unilever South East Asia Australia
Graeme Davidson
Graeme Davidson
Head of Data and Analytics, Asia
FCM Travel Solutions
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Tad Fordyce
Tad Fordyce
Senior Vice President, Loyalty
Epsilon
Jay Thattai
Jay Thattai
Founder-Director
CXONCLOUD
Jet Choy
Jet Choy
Vice President, Product Management and Design
Astro
Anthony Chiam
Anthony Chiam
Practice Leader, Global Business Intelligence, Asia Pacific and Australia
J.D. Power
Baljin Gill
Baljin Gill
Channel Manager, Southeast Asia
Tealium
Alain Boey
Alain Boey
Chief Transformation Officer
Media Prima
Henry Christian
Henry Christian
Senior Vice President, Head of Loyalty & Marketing
NTUC Link
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Andy Rangel
Andy Rangel
Chief Customer Officer
Teleperformance
Albert Camacho
Design & UX Lead
Circles.Life
Allen Ding
Allen Ding
Head of Intelligence Customer Service
Ant Financial | Alipay
Karl Noronha
Karl Noronha
Head of Digital Commerce APAC
The Heineken Company
Cedric Feng
Cedric Feng
Senior Expert of Customer Experience
Ant Financial | Alipay
Amit Dasgupta
VP Brand for South East Asia and Pacific
Adidas
Jeff Nicholson
Jeff Nicholson
Vice President, CRM Product Marketing
Pegasystems
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Jean Leong
Jean Leong
Head of Marketing
Goodrich Global
Chong Yao Long
Chong Yao Long
Principal Experience Designer
SP Digital
Raghu Ravinutala
Raghu Ravinutala
Co-founder & CEO
Yellow Messenger
Wilson Nieves
Wilson Nieves
Vice President, Global Customer Experience
PTW (Pole To Win)
Alex Spinelli
Alex Spinelli
Chief Technology Officer
LivePerson