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Speakers | CX Asia Week & Marketing Fiesta Asia 2025

Meet our 2026 Advisory Board

Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Kenneth Lim
Kenneth Lim
Head of Department • NTU Shared Services
Nanyang Technological University
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
John Epok Pascual
John Epok Pascual
Head, Customer Service And Operations
Circles.Life
Lolitta Suffian
Lolitta Suffian
SVP CX
Bank Simpanan Nasional
Catherine Santamaria
Catherine Santamaria
Chief Customer and Marketing Officer
Bank of the Philllipine Islands (BPI)
Erwin Peter
Erwin Peter
VP
Prudential
Gigi Low
Gigi Low
Director Customer Experience
NTUC CLUB
Emily Tan
Emily Tan
Head of SEA Customer Relationship Center
Nestle Nespresso

CX Awards 2026 Judges

Chris Ng Enhan
Chris Ng Enhan
Director of Customer Success
ST Engineering/ST Engineering iDirect Inc dba iDirect
Catherine Loh
Catherine Loh
Personalization Director
JLL
Ashish Shukul
Ashish Shukul
Global Vice President, Marketing & Sponsoring
Schaeffler Group
Emily Tan
Emily Tan
Head of SEA Customer Relationship Center
Nestle Nespresso
Dr. Darren How
Dr. Darren How
Head of Corporate Communications & Employee Experience
Jebsen & Jessen
Dr. Bishoy Sawiris
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Elaine Tan
Elaine Tan
Head of Customer Service
Pet Lovers Centre Pte Ltd
Philip Joseph
Philip Joseph
Senior Vice President Customer Experience and Service Operation
PT Indosat Tbk
Suraiya Mohamed Noh
Suraiya Mohamed Noh
Regional Field Service Lead, Greater Asia Pacific
Lenovo
Yvonne Lau
Yvonne Lau
Executive Director - Head of CX, Consumer Banking
DBS
Febriani Rossa
Febriani Rossa
AVP Contact Channel Management
Sinar Mas Land
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group

2026 CX & Customer Contact Leaders

Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Kenneth Lim
Kenneth Lim
Head of Department • NTU Shared Services
Nanyang Technological University
Rajesh Grover
Rajesh Grover
Group Vice President of Artificial Intelligence, Digital and Omnichannel
Kanmo Group
Fatimah Hussein
Fatimah Hussein
Senior VP, Service Quality & Process Improvement
RHB Bank Berhad
Cindy Tan
Cindy Tan
Head, Digital Channels Experience
Singtel
Hui Hwa Koh-Minjoot
Hui Hwa Koh-Minjoot
Vice President & Head, Allied Health & Patient Experience, Group Procurement (Ph
IHH Healthcare
Dr. Bishoy Sawiris
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Sebastien Boisseau
Regional Digital Customer Engagement, Innovation, Business Transformation
Menarini Asia-Pacific
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Babul Balakrishnan
Babul Balakrishnan
Head of CX Ops
THUNES
Philip Joseph
Philip Joseph
Senior Vice President Customer Experience and Service Operation
PT Indosat Tbk
Ben Wu
Ben Wu
Global Customer Engagement Lead
Nestlé
Catherine Santamaria
Catherine Santamaria
Chief Customer and Marketing Officer
Bank of the Philllipine Islands (BPI)
Eduardo Imperial
Eduardo Imperial
Head of Service Management Asia
Vodafone Group
Roxanne Lim
Roxanne Lim
CRM and Customer Loyalty Manager
Metro Singapore
Shubhada Surve
Shubhada Surve
Global Program Director
Emirates Shipping Line Private Limited
Felicia Cao
Felicia Cao
Head of APAC Contact Centre Operations
LEGO Singapore Pte Ltd
Chermaine Tay
Chermaine Tay
Assistant General Manager of Client and Customer Service Management
DKSH
Joyce K Nazario
Joyce K Nazario
Head of Patient Experience Excellence
Metro Pacific Health
Xavier Chia
Xavier Chia
Area Program Support Manager, Maersk Singapore
Pacific International Lines
Nikolaus Ong
Nikolaus Ong
Chief Digital Officer
Comoclub
Yash Sheth
Yash Sheth
Head of Subscriptions and Loyalty
Gojek
Alicia Chong
Alicia Chong
Senior Vp Of Customer Journey Analytics, Technology And Operations
DBS
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Jiahao Yee
Jiahao Yee
Regional Customer Program Manager
Maersk
Kirk Chua
Kirk Chua
Customer Service Lead, Associate General Manager, Airport Operations Services
Changi Airport Group
Neeti Mahajan
Neeti Mahajan
Managing Director - Global Service Centre
HSBC

Meet our 2026 Next Gen Marketing Speakers

Ananditha Mayasari
Ananditha Mayasari
Assistant Vice President and Head of Marketing
Kopi Kenangan
Razvan Paraschiv
Razvan Paraschiv
Head of Marketing Systems & Operations
Airwallex
Aseem Puri
Aseem Puri
Digital Chief Executive Officer
Unilever International

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