Meet the CX Asia Week Speakers

Speakers


Philip Joseph
Philip Joseph
Chief Officer Customer Experience & Service Operations
Ooredoo Myanmar
Adam Geneave
Adam Geneave
Chief Customer Happiness Officer
AirAsia
Akira Mitsumasu
Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines
Michael McGlynn
Head of Marketing + Communications New Zealand/ Australia
Tonkin + Taylor
Mr Francesco Lagutaine
Mr Francesco Lagutaine
Chief Marketing & Experience Design Officer
Manulife Asia
Troy Barnes
Troy Barnes
Chief Customer Officer
Pizza Hut Asia Pacific
Jarod Ong
Jarod Ong
SVP, Head of Operations
SGX
Bernice Klaassen
Bernice Klaassen
Head of Customer Insights, APAC, Middle East, Europe
Citi
Sirli Peeduli
Head of Customer Support Singapore
TransferWise
Theng Kai Chow
Theng Kai Chow
Head, Usage, Loyalty & Strategic Ecosystem Partnerships
OCBC Bank
Sudesh Thevasenabathy
Sudesh Thevasenabathy
Head of Customer Experience
AXA Hong Kong
Michelle  Liew
Michelle Liew
Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
RHB
Matt Hartley
Matt Hartley
Head of Asia Pacific Hardware Customer Care
Google
Peter Richards
Global Director – Marketing & Communications
Protolabs
Vijayakumar Subramaniam
Vijayakumar Subramaniam
Vice President, Process Innovation & Customer Experience
Affin Bank Berhad
Colin Dinn
Colin Dinn
Senior Executive Vice President, Chief Technology Officer and Head of Operations
Siam Commercial Bank
Ivon Dethan
Ivon Dethan
Chief Commercial Officer
DB Schenker
Avis Easteal
Avis Easteal
Regional Head Of Consumer
Luxasia
Dr. Bundit Rungcharoenporn
Dr. Bundit Rungcharoenporn
Managing Director, Group IT and Digital Services
Boon Rawd Brewry Co., Ltd. (Singha Corporation Group)
Anindya Dasgupta
Anindya Dasgupta
Global Head of Consumer Business and Chief Marketing, Sales Officer
Fonterra
Mindy Teo
Mindy Teo
VP of Brand, Marketing & Digital Innovation
The Ascott
Maggie Png
Head of Customer Experience & Design
Ascendas-Singbridge
Tajindra Pal Singh
Tajindra Pal Singh
Vice President of CARE Strategy
GO-JEK
Hendro Lim
Head of Strategy & Planning for CARE
GO-JEK
Lin Wang
Lin Wang
Chief Marketing Officer
InterContinental Hotels Group, Greater China
Saju John P
Saju John P
Director, Evolve-Center for Design Thinking and Innovation
UBS
E Long Chua
E Long Chua
Group Chief Technology Officer
Kenanga Investment Bank Berhad
Richa Goswami
Richa Goswami
Global Head of Content, Creative Excellence and Digital Platforms
Johnson & Johnson
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Operations
Tokopedia
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Pedro Sousa Cardoso
Pedro Sousa Cardoso
Senior Managing Director, Global Head Digital Commerce
Standard Chartered
Vaughn van Bosch
Vaughn van Bosch
Head of Digital
Celcom Axiata Berhad
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Ronaldo Jose M. Puno
Ronaldo Jose M. Puno
First Vice President Business Process Automation, Robotic Process Automation, Artificial Intelligence
UnionBank of the Philippines
Ronen  Lamdan
Ronen Lamdan
Managing Director APAC
Workfusion
Gaya Guirous
Gaya Guirous
RingCentral, Chief Representative – Asia
Dimelo
Darren Hauschild
Managing Director
ActiveOps
Tom Voirol
Tom Voirol
Chief Experience Design Officer, Asia
Ogilvy