22 - 25 September, 2020 | SANDS EXPO & CONVENTION CENTRE, SINGAPORE

Meet the CX Asia Week Speakers

Speakers


Philip Joseph
Philip Joseph
Group Head, Customer Engagement
Indosat Ooredoo
Adam Geneave
Adam Geneave
Chief Customer Happiness Officer
AirAsia
Akira Mitsumasu
Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines
Michael McGlynn
Michael McGlynn
Head of Marketing + Communications New Zealand/ Australia
Tonkin + Taylor
Mr Francesco Lagutaine
Mr Francesco Lagutaine
Chief Marketing & Experience Design Officer
Manulife Asia
Troy Barnes
Troy Barnes
Chief Customer Officer
Pizza Hut Asia Pacific
Jarod Ong
Jarod Ong
SVP, Head of Operations
SGX
Bernice Klaassen
Bernice Klaassen
Head of Customer Insights, APAC, Middle East, Europe
Citi
Sirli Peeduli
Sirli Peeduli
Head of Customer Support Singapore
TransferWise
Theng Kai Chow
Theng Kai Chow
Head, Usage, Loyalty & Strategic Ecosystem Partnerships
OCBC Bank
Michelle Liew
Michelle Liew
Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
RHB
Vijayakumar Subramaniam
Vijayakumar Subramaniam
Vice President, Process Innovation & Customer Experience
Affin Bank Berhad
Maggie Png
Maggie Png
Senior Manager, Group Customer Experience
Capitaland
Tajindra Pal Singh
Tajindra Pal Singh
Vice President of CARE Strategy
Gojek
Hendro Lim
Hendro Lim
Head of CARE Strategy & Planning
Gojek
Lin Wang
Lin Wang
Chief Marketing Officer
InterContinental Hotels Group, Greater China
Cyprian Wong
Cyprian Wong
Head of Design
UBS
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Operations
Tokopedia
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Pedro Sousa Cardoso
Pedro Sousa Cardoso
Global Head of Digital Commerce & Regional Head of Digital ASEAN & South Asia
Standard Chartered
Vaughn van Bosch
Vaughn van Bosch
Head of Digital
Celcom Axiata Berhad
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Ronaldo Jose M. Puno
Ronaldo Jose M. Puno
First Vice President Business Process Automation, Robotic Process Automation, Artificial Intelligence
UnionBank of the Philippines
Ronen Lamdan
Ronen Lamdan
Managing Director APAC
Workfusion
Gaya Guirous
Gaya Guirous
Chief Representative – Asia
RingCentral Engage Digital
Darren Hauschild
Darren Hauschild
Managing Director
ActiveOps
Tom Voirol
Tom Voirol
Chief Experience Design Officer, Asia
Ogilvy
Sudhir Agarwal
Sudhir Agarwal
CEO
Everise
Pascal Gerard Daniel
Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan
Nokia
Sri Safitri
Sri Safitri
Project Director, CX Transformation
Telkom Indonesia
Jerome Thil
Jerome Thil
VP Digital Innovation
Singapore Airlines
Raghu Kolli
Raghu Kolli
Head of Customer Centricity
LeapFrog Investments
Anand Sundaresan
Anand Sundaresan
Head, Customer Insights & Analytics
HOOQ
Eunice Yap
Eunice Yap
Chief Marketing Officer
The Esplanade Co Ltd
Ravi Gerald-Viswanath
Ravi Gerald-Viswanath
Global Director, Analytics
Kerry
Susie Wong
Susie Wong
Chief Digital & Marketing Officer
Fuji Xerox Singapore
Li Zhiliang
Li Zhiliang
Associate Director, CRM
ZALORA Group
Neil Gardner
Neil Gardner
Chief Customer Officer
Generali
Alp Altun
Alp Altun
Chief Transformation Officer, Asia-Pacific
Allianz
Vishal Gupta
Vishal Gupta
Vice President, Digital Transformation, South East Asia Australia
Unilever South East Asia Australia
Graeme Davidson
Graeme Davidson
Head of Data and Analytics, Asia
FCM Travel Solutions
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Tad Fordyce
Tad Fordyce
Senior Vice President, Loyalty
Epsilon
Jay Thattai
Jay Thattai
Founder-Director
CXONCLOUD
Jet Choy
Jet Choy
Vice President, Product Management and Design
Astro
Anthony Chiam
Anthony Chiam
Practice Leader, Global Business Intelligence, Asia Pacific and Australia
J.D. Power
Catherine Ballantyne
Catherine Ballantyne
Director, Solutions Consulting APAC
Tealium
Alain Boey
Alain Boey
Chief Transformation Officer
Media Prima
Henry Christian
Henry Christian
Senior Vice President, Head of Loyalty & Marketing
NTUC Link
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Andy Rangel
Andy Rangel
Chief Customer Officer
Teleperformance
Allen Ding
Allen Ding
Head of Intelligence Customer Service
Ant Financial | Alipay
Cedric Feng
Cedric Feng
Senior Expert of Customer Experience
Ant Financial | Alipay
Amit Dasgupta
Amit Dasgupta
VP Brand for South East Asia and Pacific
Adidas
Jeff Nicholson
Jeff Nicholson
Vice President, CRM Product Marketing
Pegasystems
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Jean Leong
Jean Leong
Head of Marketing
Goodrich Global
Chong Yao Long
Chong Yao Long
Principal Experience Designer
SP Digital
Willie Tan
Willie Tan
Senior Solution Architect
OutSystems
Raghu Ravinutala
Raghu Ravinutala
Co-founder & CEO
Yellow Messenger
Leonard Tan
Leonard Tan
Regional Sales Manager
OutSystems
Wilson Nieves
Wilson Nieves
Vice President, Global Customer Experience
PTW (Pole To Win)
Joseph Seah
Joseph Seah
Sales Director, ASEAN
Signavio
Alex Spinelli
Alex Spinelli
Chief Technology Officer
LivePerson
Mike Jessick
Mike Jessick
Senior Director, Head of Experience Consulting & Design, APAC
EPAM
Darren How
Darren How
Head of Customer Communications and Experience
Singapore Pools
Sylwia Kulesza
Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales, Group Digital Banking
Standard Chartered
Juliana  Chua
Juliana Chua
Head of Digital Transformation
NTUC Income
Justin Sears
Justin Sears
Vice President of Product Marketing
Lucidworks
Tony Nga
Tony Nga
VP & Head of Customer Experience
Grab
David Lambert
David Lambert
Experience Management (XM) Principal, Asia Pacific
Medallia
Annie Weckesser
Annie Weckesser
Chief Marketing and People Officer
Uniphore
Sarah Somerville
Sarah Somerville
Senior Director of Customer Engagement, Loyalty and Partnerships
Hilton
Walter de Oude
Walter de Oude
CEO
Singapore Life
Rohit Shawarika
Rohit Shawarika
APAC Devices & Services Customer Service Lead
Google
Robin  Seow
Robin Seow
Head of Global Marketing in Group Enterprise
Singtel
Aurélien Blaha
Aurélien Blaha
Chief Marketing Officer
Digimind
Aaron Li
Aaron Li
Enterprise Sales Director JAPAC
Socialbakers
Philipp Gockel
Philipp Gockel
Global Senior Manager Customer Delivery Experience
Schneider Electric
Akkasha Sultan
Akkasha Sultan
Senior Director Sales Dynamics - APAC
Microsoft
Rebecca Ng
Rebecca Ng
Experience Researcher
SP Digital
Su-Ren Neo
Su-Ren Neo
Head of Marketing, Asia Pacific and Japan
Twilio
Nikolaus Ong
Nikolaus Ong
Chief Digital Officer
COMO Group
Sachin Bery
Sachin Bery
Director & Industry Principal, Microsoft BizApps Cloud Practice
Infosys
Vidya Venugopalan
Vidya Venugopalan
Head of Insights
CloudCherry
Richard Dodds
Richard Dodds
Vice President, Asia Pacific
MessageBird
Satish Annamalai
Satish Annamalai
Strategic Business Consultant
Genesys
Jeremy Tan
Jeremy Tan
Director, Call Centre Operations
Marina Bay Sands
Karthik Ganesan
Karthik Ganesan
Senior Vice President Regional Customer Experience
TMRW Digital Group Group Strategy and Transformation
Mao Gen Foo
Mao Gen Foo
Head of Southeast Asia
Qualtrics
Nick Boyle
Nick Boyle
Vice President, Asia
Sitecore
Jonathan Ye
Jonathan Ye
Chief Marketing Officer
Huawei Consumer Business Group Singapore
Catherine Loh
Head of Digital Customer Experience, Asia Pacific
JLL
Marie-Ange Georgin-Selman
Marie-Ange Georgin-Selman
Director Marketing & Omnichannel Sales South East Asia
Club Med
Nikki Taylor
Nikki Taylor
Market Growth Strategy Director, Asia Pacific
UPS
Nicholas Chee
Nicholas Chee
Executive Director, Group Channels & Digitalisation
United Overseas Bank (UOB)
Alicia Seah
Alicia Seah
Director, Public Relations & Communications
Dynasty Travel
Aravind Krishnaswamy
Aravind Krishnaswamy
Vice President, Products
CloudCherry
Dominic Koh
Dominic Koh
Vice President, Consumer Marketing APAC Region
MasterCard
Luzanne Chong
Head of Customer Experience
FWD Singapore
Ramesh Munamarty
Ramesh Munamarty
Senior Executive Vice President, Technology and Innovation
International SOS
Vineeth Nayak
Vineeth Nayak
Founder & MD
Tetherfi
Kevin Dechamps
Kevin Dechamps
Experience Commerce Specialist
Sitecore
Upali Dasgupta
Upali Dasgupta
Marketing Director, Asia
Sitecore