Meet Our CX Speakers & Leaders

Speakers


2020 ADVISORY BOARD


Alp Altun
Alp Altun
Chief Transformation Officer, Asia Pacific
Allianz
Caren Cheng
Caren Cheng
Head of Customer & Fulfillment
DiGi Telecommunications
Aaron Jake Dela Paz
Aaron Jake Dela Paz
Vice President - Customer Experience
ALLCARD
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra Global
Lennard Kwek
Lennard Kwek
Head of Marketing – Greater China & Asia Pacific
Bridgestone
Jean Leong
Jean Leong
Head of Marketing
Goodrich Global
Dex Tan
Dex Tan
Vice President, Customer Experience Design - Product & Strategy
NETS

Meet Our 2020 Speakers


Aly Antonio
Aly Antonio
Senior Vice President
Inspiro
Huntley Bakich
Huntley Bakich
Senior Vice President
CSG Experiences Practice
Catherine Ballantyne
Catherine Ballantyne
Regional Vice President APJ, Solutions Consulting
Tealium
Velid Begović
Velid Begović
Regional Director, APAC
Infobip
Akshay Bharadwaj
Akshay Bharadwaj
Customer Engagement Platform Trainer
Twilio
Tom Blackman
Tom Blackman
Director of Sales, Asia
Zendesk
Hussain Boltwala
Hussain Boltwala
Director, Solution Consulting
Medallia
Subramanya Chandrashekar
Subramanya Chandrashekar
Chief Technology Officer
HGS
Caren Cheng
Caren Cheng
Head of Customer & Fulfillment
DiGi Telecommunications
Kristine Chin
Kristine Chin
Vice President, Global Customer Experience
Twilio
Vishal Chopra
Vishal Chopra
Head of Field Marketing (INSEA MEA)
Freshworks
Walter de Oude
Walter de Oude
CEO
Singapore Life
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Michael Dela Cruz
Michael Dela Cruz
Head of Strategy & Insights
Starhub
Mike Eksteen
Mike Eksteen
Vice President, Digital – Asia Pacific
Chubb
Michelle Fernandez-Castillo
Michelle Fernandez-Castillo
Digital Experience & GTM Director
Globe Telecom
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra Global
Pascal Gerard Daniel
Pascal Gerard Daniel
Chief Operating Officer, Customer Experience & Quality
Nokia
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director – Asia, Middle East & Africa
GlaxoSmithKline (GSK)
André Grandt
André Grandt
Customer Experience Lead & Transformation Officer
Roche
Darren How
Darren How
Head of Customer Communications and Experience
Singapore Pools
Craig James
Craig James
Principal, XM Scientist
Qualtrics
Vince Kasten
Vince Kasten
Regional Operations - Robotics and AI
Prudential Corporation Asia
Vicky Katsabaris
Vicky Katsabaris
Head of CX Strategy and Solutions, Asia Pacific and Japan
Qualtrics
Aditya Kaul
Aditya Kaul
Head of Digital and Affinity Partnerships
Allianz
Michael Kropidlowski
Michael Kropidlowski
Senior Director, Product Marketing
Aspect
Sylwia Kulesza
Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales - Group Digital Banking
Standard Chartered
Nithi Kumar
Nithi Kumar
Regional Head, Customer Experience
Kantar
Lennard Kwek
Lennard Kwek
Head of Marketing – Greater China & Asia Pacific
Bridgestone
Brendan Leece
Brendan Leece
Head of Customer Experience
E.ON
HunNi Liew
HunNi Liew
Head of Business Transformation
DHL Express Malaysia
Wee Tee Lim
Wee Tee Lim
Regional Director, South East Asia
LivePerson
Chris Lipman
Chris Lipman
Head, Customer Service & Experience
Starhub
Magz Magbanua
Magz Magbanua
First Vice President, Head of Operations and Shared Services
Union Bank of the Philippines
Hayden McNamara
Hayden McNamara
Director, Pre-Sales - APAC
Active Operations Management
Mark Mistal
Mark Mistal
Chief Information Officer
Inspiro
Chatrudee Ngamvalairatt
Chatrudee Ngamvalairatt
EVP, Customer Experience Management
Bank of Ayudhya
Wilson Nieves
Wilson Nieves
Vice President, Global Customer Experience Services
PTW International
Raynu Niyomdechar
Raynu Niyomdechar
Group Vice President, Customer Experience
FWD Group
Emira Oepangat
Emira Oepangat
Head of Life Operations
PT Chubb Life Insurance Indonesia
Jarod Ong
Jarod Ong
Head of Operations
Singapore Exchange
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Tony Roberts
Tony Roberts
Director of Continuous Improvement & Change
LEGO Group
Manisha Seewal
Manisha Seewal
Group Chief Marketing Officer
Carro
Hery Septiadi
Hery Septiadi
Senior Lead, Customer Excellence
Tokopedia
Tan Sheng Jie
Tan Sheng Jie
Asia (MCM) Head of Marketing, Distribution Analytics & Technology
Liberty Mutual Insurance
Kavan Sito
Kavan Sito
Regional Head of Customer Operations & Trust
Shopee
Alex Spinelli
Alex Spinelli
Chief Technology Officer
Liveperson
Louis Tan
Louis Tan
General Manager, Customer Operations - Asia Pacific & Middle East
Shell
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Adeline Tiah
Adeline Tiah
Head of Marketing & Partnerships
Industry Expert in Financial Services
Ian Watterson
Ian Watterson
Senior Vice President and Managing Director, APAC
CSG
Andrew Yeong
Andrew Yeong
VP & Head Asia Pacific
Tata Communications