Meet Our CX Speakers & Leaders

2020 ADVISORY BOARD


Dex Tan
Dex Tan
Vice President, Customer Experience Design - Product & Strategy
NETS
Jean Leong
Jean Leong
Head of Marketing
Goodrich Global
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Lennard Kwek
Lennard Kwek
Head of Marketing – Greater China & Asia Pacific
Bridgestone
Alp Altun
Alp Altun
Chief Transformation Officer, Asia Pacific
Allianz
Caren Cheng
Caren Cheng
Head of Customer & Fulfillment
DiGi Telecommunications
Aaron Jake Dela Paz
Aaron Jake Dela Paz
Vice President - Customer Experience
ALLCARD

Meet Our 2020 Speakers


Nitin Pande
Nitin Pande
Customer Experience & Journeys Lead, B2B
Leading Regional Bank
Manisha Seewal
Manisha Seewal
Group Chief Marketing Officer
Carro
Anila Frederiks
Anila Frederiks
Head of Customer Service Operations
Telstra
Luke Cream
Luke Cream
Customer Experience Leader – Asia Pacific
3M
Louis Tan
Louis Tan
General Manager, Customer Operations - Asia Pacific & Middle East
Shell
Alp Altun
Alp Altun
Chief Transformation Officer - Asia Pacific
Allianz
Lennard Kwek
Lennard Kwek
Head of Marketing – Greater China & Asia Pacific
Bridgestone
Caren Cheng
Caren Cheng
Head of Customer & Fulfillment
DiGi Telecommunications
Dex Tan
Dex Tan
Vice President, Customer Experience Design - Product & Strategy
NETS
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Customer Excellence
Tokopedia
Edison Sipahutar
Edison Sipahutar
Executive Vice President, Marketing & Customer Relations
PT PLN (Persero)
Pascal Gerard Daniel
Pascal Gerard Daniel
Chief Operating Officer, Customer Experience & Quality
Nokia
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Nuttaporn Tayananuphut
Nuttaporn Tayananuphut
Head of Customer Experience
LINE Thailand
Sri Safitri
Sri Safitri
Project Director, CX Transformation
Telkom Indonesia
Michelle Fernandez-Castillo
Michelle Fernandez-Castillo
Digital Experience & GTM Director
Globe Telecom
Mike Eksteen
Mike Eksteen
Vice President, Digital – Asia Pacific
Chubb
Raynu Niyomdechar
Raynu Niyomdechar
Group Vice President, Customer Experience
FWD Group
Jarod Ong
Jarod Ong
Head of Operations
Singapore Exchange
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Sylwia Kulesza
Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales - Group Digital Banking
Standard Chartered
Kavan Sito
Kavan Sito
Regional Head of Customer Operations & Trust
Shopee
Martin Head
Martin Head
General Manager, Customer Support Innovation – Asia Pacific
Fuji Xerox
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Steven Purnama
Steven Purnama
Head of CRM, Telesales & Digital Marketing
PT. Bussan Auto Finance
Eduardo Imperial
Eduardo Imperial
Head of Service Management - Asia Pacific
Vodafone Global Enterprise
Prasanth Thomas
Prasanth Thomas
Senior Vice President, Platforms & Applications
Sembcorp Industries
Jean Leong
Jean Leong
Head of Marketing
Goodrich Global
Praveen Lala
Praveen Lala
Director of Digital Services
GE Digital
Aaron Jake Dela Paz
Aaron Jake Dela Paz
Vice President - Customer Experience
ALLCARD
Brendan Leece
Brendan Leece
Head of Customer Experience
E.ON
Akshay Trivedi
Akshay Trivedi
Regional Director, Office of Marketing Value - Digital, Media & Content Excellence Asia Pacific
Johnson & Johnson
Nitin Pande
Nitin Pande
Customer Experience & Journeys Lead, B2B
Leading Regional Bank
Philipp Gockel
Philipp Gockel
Global Senior Manager Customer Delivery Experience
Schneider Electric
Rasmus Nagel
Rasmus Nagel
General Manager, Customer Service & Business Systems
Swire Shipping
Bich Nguyen
Bich Nguyen
Area Head of Customer Service
A.P. Moller Maersk
Brendan Leece
Brendan Leece
Head of Customer Experience
E.ON
Chris Lipman
Chris Lipman
Head, Customer Service & Experience
Starhub
Tony Roberts
Tony Roberts
Director of Continuous Improvement & Change
LEGO Group
Tony Ohlsson
Tony Ohlsson
Chief Data Officer
Volt Bank
Adeline Tiah
Adeline Tiah
Head of Marketing & Partnerships
SC Ventures
Anuprita Bhomick
Anuprita Bhomick
Head of Hardware & Customer Experience
Google
Evelyn Stier
Evelyn Stier
Regional Head of IT Excellence
Siemens
Catherine Ballantyne
Catherine Ballantyne
Regional Vice President APJ, Solutions Consulting
Tealium
André Grandt
André Grandt
Customer Experience Lead & Transformation Officer
Roche
Tan Sheng Jie
Tan Sheng Jie
Asia (MCM) Head of Marketing, Distribution Analytics & Technology
Liberty Mutual Insurance
Rommel M. Regino
Rommel M. Regino
Head of Sales & Global Operations
Inspiro
Eric Cheung
Eric Cheung
Group Transformation Director – Hong Kong
Tricor Group
Geeta Sreeraman
Geeta Sreeraman
Head of Customer Centre
DBS Bank
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director – Asia, Middle East & Africa
GlaxoSmithKline (GSK)
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Customer Excellence
Tokopedia
Michael Dela Cruz
Michael Dela Cruz
Head of Strategy & Insights
Starhub
Chatrudee Ngamvalairatt
Chatrudee Ngamvalairatt
EVP, Customer Experience Management
Bank of Ayudhya
Clement Teo
Regional Head for Customer Happiness
Circles.Life
Vince Kasten
Vince Kasten
Regional Operations - Robotics and AI
Prudential Corporation Asia