Meet the CX Asia Week Speakers

Meet Our 2020 Speakers


Manisha Seewal
Manisha Seewal
Group Chief Marketing Officer
Carro
Anila Frederiks
Anila Frederiks
Head of Customer Service Operations
Telstra
Luke Cream
Luke Cream
Customer Experience Leader – Asia Pacific
3M
Louis Tan
Louis Tan
General Manager, Customer Operations - Asia Pacific & Middle East
Shell
Alp Altun
Alp Altun
Chief Transformation Officer - Asia Pacific
Allianz
Lennard Kwek
Lennard Kwek
Head of Marketing – Greater China & Asia Pacific
Bridgestone
Caren Cheng
Caren Cheng
Head of Customer & Fulfillment
DiGi Telecommunications
Dex Tan
Dex Tan
Vice President, Customer Experience Design - Product & Strategy
NETS
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Customer Excellence
Tokopedia
Pascal Gerard Daniel
Pascal Gerard Daniel
Chief Operating Officer, Customer Experience & Quality
Nokia
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Nuttaporn Tayananuphut
Nuttaporn Tayananuphut
Head of Customer Experience
LINE Thailand
Sri Safitri
Sri Safitri
Project Director, CX Transformation
Telkom Indonesia
Michelle Fernandez-Castillo
Michelle Fernandez-Castillo
Digital Experience & GTM Director
Globe Telecom
Mike Eksteen
Mike Eksteen
Vice President, Digital – Asia Pacific
Chubb
Raynu Niyomdechar
Raynu Niyomdechar
Group Vice President, Customer Experience
FWD Group
Jarod Ong
Jarod Ong
Head of Operations
Singapore Exchange
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Sylwia Kulesza
Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales - Group Digital Banking
Standard Chartered
Kavan Sito
Kavan Sito
Regional Head of Customer Operations & Trust
Shopee
Martin Head
Martin Head
General Manager, Customer Support Innovation – Asia Pacific
Fuji Xerox
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Steven Purnama
Steven Purnama
Head of CRM, Telesales & Digital Marketing
PT. Bussan Auto Finance
Eduardo Imperial
Eduardo Imperial
Head of Service Management - Asia Pacific
Vodafone Global Enterprise
Prasanth Thomas
Prasanth Thomas
Senior Vice President, Platforms & Applications
Sembcorp Industries