All Access: Future Contact Centers 2026 Live Next Week

Customer Experience

The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

September 02 by CX Network

The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

Artificial Intelligence in CX

How leaders turn agentic AI into real success

July 30 by CX Network

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading organizations accelerate adoption and achieve measurable CX impact.

Customer Experience

Retail 2.0: Agentic commerce and the future of how customers buy

July 14 by CX Network

Find out more about the changing power balance in retail – and what it means for engagement and loyalty

Retail

Everything that happened at the CX Retail UK Exchange 2026

July 10 by CX Network

Catch up with the big developments shaping CX for retail specialists in the UK

Contact Center

The enterprise buyer’s guide to voice AI agents

July 10 by CX Network

Shift from containment to resolution with agentic self-service

Customer Experience

How it started, how it’s going: 5 Ways CX spending has changed this decade

July 08 by Melanie Mingas

Magnifying glass and colored pencils on financial trend graphs highlighting sales growth

What five years of research into the state of CX can tell us about CX spending priorities and obstacles

Events

Jul
14 [Masterclass] Mastering brand discovery in the era of AI search

Jul
21 - 22 All Access: Future Contact Centers 2026

Jul
30 How leaders turn agentic AI into real success

Aug
18 All Access: Customer Experience Management

Sep
02 The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

Sep
08 - 09 CX Travel & Hospitality Exchange

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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Tushar Joshi

Transformation director

Schneider Electric

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

How leaders turn agentic AI into real success

Retail 2.0: Agentic commerce and the future of how customers buy

Everything that happened at the CX Retail UK Exchange 2026

The enterprise buyer’s guide to voice AI agents