03/03/2025
CX TALKS Building a robust digital customer service in 2025: The future of AI-driven channel-less support
April 29 by CX Network
A 60-minute expert session designed to identify how AI-driven automation and omnichannel engagement can revolutionize digital customer service, driving efficiency and enhancing customer experiences.
CX TALKS From insights to actionability: Bridging the gap with generative AI in Contact Center Intelligence in APAC
April 23 by CX Network
A 60-minute expert session designed to equip you with the knowledge and strategies to utilize Gen-AI to achieve greater contact center intelligence.
Redefine what's possible: The AI-powered future of customer service
April 03 by CX Network
Discover how to strategically implement AI across your service operations to automate workflows, reduce operational costs, and deliver the seamless CX that drives business growth.
Transforming insurance marketing with Customer Data Platforms: A deep-dive into strategy, implementation and future trends
April 03 by CX Network
A 60-minute expert session designed to equip you with the knowledge and strategies to harness CDPs for smarter data-driven marketing.
Masterclass: Learn how to reduce support operations costs by up to 60% with conversational AI
April 01 by CX Network
A strategic framework for multi-lingual support team consolidation and AI implementation
Generative AI drives web traffic spike for retailers in US
March 25 by Melanie Mingas
From chat interfaces to bargain hunting, customers are increasingly turning to generative AI when shopping online
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Popular Content
1 The top 25 AI leaders in CX to follow in 2025 2 5 steps to maximizing generative AI with seamless integrations 3 Trump versus Consumer Protection 4 Can Honor’s deepfake detection restore customer trust in AI? 5 Klarna closer to IPO as AI and automation boost pays offOur Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
Our Community
With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.
Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.
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Thought Leadership Content
Why Learn With CX Network
As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
See More03)Online Events
CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
See More04)Webinars
CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)WhitePapers & Reports
CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
See MoreOur Advisory Board
CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.
Question About CX Network?
CX Network empowers you to present your brand and solutions to an engaged audience across key content formats and advertising channels. Our experienced digital content and marketing unit collaborate closely with your team to craft a personalized campaign that aligns with your objectives and delivers ROI.
Contact us to learn how can partner with CX Network to share your solutions with the global customer experience community and achieve your business goals.
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CX Network, a division of IQPC