The future of customer service work: How AI agents change the workforce

November 11 by CX Network

Explore how AI agents are reshaping customer service roles and skills, and what this means for workforce planning, staffing and reskilling.

Artificial Intelligence in CX

Responsible AI vs. AI governance: What CX professionals need to know

October 05 by Sue Duris

human head with arrows pointing out, indicating confusion and conflicting ideas

When AI gets it wrong, the consequences land on the customer, which means CX must be at the table when governance is designed

Customer Experience

Every CX start-up funding deal you need to know: October 2

October 02 by CX Network

A diverse group of young professionals collaborating enthusiastically in a bright, modern workspace.

Your weekly funding round-up tracking the CX and service start-ups investors are backing

Customer Data, Insights & Analytics

What does the future of customer insights look like in an AI-driven world?

October 01 by Chloe Chappell

An image showcasing a magnifying glass placed on financial graphs and charts depicting statistical data.

Everything that happened at All Access: The Future of Customer Insights 2026

Customer Service

Leveraging the post-sale journey to perform better in AI search

September 30 by CX Network

Close-up image of hands exchanging packages outdoors. Represents delivery and shipping services.

Discover five strategic fixes for your post-sale journey that can support higher AI search rankings

Artificial Intelligence in CX

How to build the internal case for voice AI agents

October 22 by CX Network

How to build the internal case, clear legal and security reviews, test vendors, and prepare your team for go-live.

Events

Oct
05 - 07 CCW Europe Summit

Oct
13 - 14 Mastering CX: AI Agents 2026

Oct
13 - 16 CX BFSI USA Exchange (East)

Oct
22 How to build the internal case for voice AI agents

Oct
27 - 28 CX Healthcare East Exchange

Nov
02 - 04 CCW UK Executive Exchange

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Bryce Ackerman

Internal workforce management consultant

Roche

Nicole Cable

Chief people and experience officer

C3 Health

Mrunal Gangrade

VP software engineering

JP Morgan Chase & Co

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Rufus Kahler

Head of product design, content and research

Back Market

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Eelko Lommers

Director of customer experience design

zooplus

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Dominik Olejko

CX & Loyalty expert

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Aurelia Pollet

VP, customer experience

CarParts.com

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Saki Takeda

Director of product management and customer servic...

Netflix

Joshua Tye

Vice president of customer experience technology a...

Western Union

Hemang Upadhyay

Sr. Manager - Product Management (AI)

LG Electronics USA

Paul Weaver

Vice president of global digital product design

Hyatt Hotels

Philip Wilkinson

Senior director omnichannel experience and commerc...

Kellanova Europe

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The future of customer service work: How AI agents change the workforce

Responsible AI vs. AI governance: What CX professionals need to know

Every CX start-up funding deal you need to know: October 2

What does the future of customer insights look like in an AI-driven world?

Leveraging the post-sale journey to perform better in AI search