06/11/2025
Agentic AI for CX Leaders: Turning Insight into Autonomous Action
July 09 by CX Network
Turning customer insight into action: Leveraging generative AI for smarter CX operations
Unlock growth through CX: Secrets from VodafoneThree & Hyundai
July 01 by CX Network
Learn how VodafoneThree & Hyundai use customer insights to improve CSAT, build loyalty, and deliver standout experiences that drive long-term business growth.
The CX Revolution: Turn Theory into Practical AI Strategies
June 26 by CX Network
Learn how AI is transforming customer experience: from CX trends in 2025 to real-world strategies you can implement today.
Fueling CX with loyalty: The hidden power of first-party data
June 06 by Mrinalini Chowdhary
Learn about how to develop customer loyalty by leveraging first-party data in CX analytics
How Ericsson supercharged their NPS score
June 03 by Amelia Brand
Ericsson’s Jason Bloomfield on transforming their NPS score, closing the feedback gap and rethinking UX in an AI-driven world
9 Ways rapid tech advancement is reshaping APAC customer expectations
June 03 by Jerome Smail
Discover how the tech advancement in APAC is transforming customer expectations
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1 Top 50 customer experience leaders to follow in 2025 2 Keep CX management human in the age of AI 3 Should you buy an AI agent or build your own? 4 Unified CX management: Creating a seamless customer experience 5 The top 30 contact center leaders to follow in 2025Our Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
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As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
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CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
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CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
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