49523.003 - All Access: AI + Data in CX - June 2026

What happens when the AI agent becomes the channel?

May 27 by CX Network

Learn how AI agents autonomously resolve customer intent across voice and digital channels, achieving 60–90% containment and measurable ROI.

Artificial Intelligence in CX

Is AI taking CX jobs?

May 21 by Cornelia Gamlem

Cornelia Gamlem and Barbara Mitchell explain if shrinking headcount is the direct result of AI in CX and service

Voice of the Customer

Is synthetic data the future of customer listening?

May 20 by Melanie Mingas

blue and green connected dots floating in formation

With VoC software facing an uncertain future, some believe synthetic data is about to go mainstream

Customer Data, Insights & Analytics

Qualtrics closes Press Ganey Forsta deal for $6.75bn

May 20 by Melanie Mingas

Deal paves the way for world's largest AI dataset for experience management

Omnichannel

ASOS launches fashion app in ChatGPT

May 20 by CX Network

fashion model wearing green skirt, white jacket and sunglasses

Integrated shopping feature seamlessly takes shoppers from discovery to purchase

Customer Experience

10 trends changing CX in 2026

May 19 by Melanie Mingas

Discover the 10 CX trends our network members expect to shape their work to 2030

Events

May
27 What happens when the AI agent becomes the channel?

Jun
01 - 02 CX BFSI USA Exchange (West)

Jun
02 - 03 All Access: AI + Data in CX 2026

Jun
03 - 04 CX Healthcare West USA Exchange

Jun
10 Mastering brand discovery in the era of AI search

Jun
16 - 19 CX Asia Week 2026

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CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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Thought Leadership Content

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As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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