Top 50 customer experience leaders to follow in 2025
April 21 by CX NetworkCX Network's top 50 people making an impact on customer experience
Amazon CEO: "AI is reinventing CX"
April 18 by Francesca Di MeglioDiscover the warning Amazon CEO Andy Jassy has about artificial intelligence in customer experience
How Qualtrics’ Isabelle Zdatny envisions the future of CX
April 17 by Amelia BrandDiscover how AI is reshaping CX in this expert Q&A with Qualtrics’ Isabelle Zdatny
JPMorgan Chase sues customers for fraud
April 17 by Francesca Di MeglioLearn about the case of JPMorgan Chase suing customers for fraud after an infinite money glitch viral post
5 Signs workforce management is hurting CX
April 14 by Francesca Di MeglioLearn about how poor workforce management can damage customer experience or CX
CX and EX must go hand in hand
April 10 by Francesca Di MeglioEmmanuel Richard, co-author of Out Care the Competition, explains the importance of CX and EX