Your AI dashboards are lying to you: Four ways to better assess AI performance
August 25 by Sudarshan Reddy Gurampatti
On paper, AI looks like a win. But do customer opinions reflect the same sentiment?
Operating model not business function: The paradox of the customer experience
August 24 by Gregorio Uglioni
Every customer experience is the result of an operating model. But that’s not how we’re approaching it. Greg Uglioni explains why we’ve been focusing on the wro
7 Agentic AI use cases in production today
August 21 by CX Network
Discover the applications where agentic AI is driving measurable benefits to organizations and customers
Every VC CX deal you need to know: August 21
August 21 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
Why AI agents won't fix your decision-making (and 3 things that will)
August 20 by Sue Duris
As Gartner predicts 50 percent of business decisions will be automated by 2027, Sue Duris sets out three things you need to do to trust the output
The realities of using AI agents for the helpdesk
August 20 by CX Network
Build agents that will enhance, not break, your support experience.
