06/20/2025
Agentic AI in action: What CX and IT leaders really think—and what comes next
July 31 by CX Network
Explore the readiness gap for agentic AI in CX and learn how to deploy it with confidence, control, and customer trust.
Agentic AI for CX Leaders: Turning Insight into Autonomous Action
July 09 by CX Network
Turning customer insight into action: Leveraging generative AI for smarter CX operations
Unlock growth through CX: Secrets from VodafoneThree & Hyundai Motor Europe
July 01 by CX Network
Learn how VodafoneThree & Hyundai use customer insights to improve CSAT, build loyalty, and deliver standout experiences that drive long-term business growth.
The CX Revolution: Turn Theory into Practical AI Strategies
June 26 by CX Network
Learn how AI is transforming customer experience: from CX trends in 2025 to real-world strategies you can implement today.
Preparing your data for AI in CX: Ethics, centralization and adoption
June 19 by Chloe Chappell
Learn about how to prepare your data for AI in CX by focusing on ethics, centralization and adoption
Freshworks unveiled the next generation of its Freddy Agentic AI Platform
June 18 by Amelia Brand
Freshworks unveils Freddy Agentic AI to automate tasks, cut costs & boost CSAT with no-code agents
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1 Keep CX management human in the age of AI 2 Should you buy an AI agent or build your own? 3 The practical guide to AI agents 4 The top 30 contact center leaders to follow in 2025 5 Walmart Mexico's customer insights revolution with AIOur Mission
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We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
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