08/14/2025
Agentic AI in action: What CX and IT leaders really think—and what comes next
July 31 by CX Network
Explore the readiness gap for agentic AI in CX and learn how to deploy it with confidence, control, and customer trust.
AI Appreciation Day for customer experience leaders
July 16 by Francesca Di Meglio
Learn about what AI Appreciation Day means for customer experience (CX) leaders
Swiss Air applies artificial intelligence to inspire travelers
July 11 by Francesca Di Meglio
Find out how Swiss Air applies artificial intelligence (AI) to inspire travelers during booking
How APAC brands are using AI in customer support to solve pain points
July 08 by Jerome Smail
Learn about how APAC brands are using AI in customer support to address common problems
Mattel plans to offer AI products with OpenAI partnership
July 07 by Francesca Di Meglio
Find out about the Mattel and OpenAI partnership that will result in AI products and experiences in CX
A timeline of CX management in corporate banking
July 02 by Elaheh Baghani
Discover the importance and some history of CX management in corporate banking.
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1 The top 30 contact center leaders to follow in 2025 2 Cloud contact centers: Modernizing customer service for a digital-first world 3 Spirit Airlines adopts AI-powered self-service 4 Mattel plans to offer AI products with OpenAI partnership 5 The Global State of CX 2025Our Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
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As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
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CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
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CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.
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