49523.003 - All Access: AI + Data in CX - June 2026

What happens when the AI agent becomes the channel?

May 27 by CX Network

Learn how AI agents autonomously resolve customer intent across voice and digital channels, achieving 60–90% containment and measurable ROI.

Artificial Intelligence in CX

Essential AI guardrails: How to do security testing, APIs, and logs

May 18 by Mrunal Gangrade

Find out how to get started with AI guardrails for CX in this six-step guide

Artificial Intelligence in CX

The clock is ticking: 7 AI agents every leader needs

May 18 by CX Network

How AI agents can be used across the customer journey to drive ROI

Customer Experience

Showing ROI in CX: 6 ways to justify your CX spend

May 18 by CX Network

How to translate CX metrics into hard business impact executives can’t ignore

Customer Experience

Customer experience is the symptom. Stakeholder experience is the system

May 15 by Nathalie Schooling

If your dashboards still look fine but your business doesn't, you may be measuring the wrong thing

Contact Center

Redefining contact centers in the age of AI: What successful AI looks like in practice

May 15 by Georgina Wilczek

black and brown headset near laptop computer

Discover how organizations are moving from isolated AI pilots to outcome-led implementation

Events

May
18 - 19 CX Retail EU Exchange

May
27 What happens when the AI agent becomes the channel?

Jun
01 - 02 CX BFSI USA Exchange (West)

Jun
02 - 03 All Access: AI + Data in CX 2026

Jun
03 - 04 CX Healthcare West USA Exchange

Jun
10 Mastering brand discovery in the era of AI search

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Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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What happens when the AI agent becomes the channel?

Essential AI guardrails: How to do security testing, APIs, and logs

The clock is ticking: 7 AI agents every leader needs

Showing ROI in CX: 6 ways to justify your CX spend

Customer experience is the symptom. Stakeholder experience is the system