Customer Experience

The Back Market story: Building customer trust in a low-frequency purchase category

August 17 by CX Network

laptop, ipad, smartphone lined up on wooden desk

How a digital-first brand in a "trust-deficit" category beat the odds on customer trust

Artificial Intelligence in CX

Before you buy: Six questions for retail leaders evaluating AI

August 17 by CX Network

text on blue background Before you buy: Six questions that separate real platforms from demo-ready bots

Six questions retail leaders can put to vendors after that polished demo

Customer Experience

81% of global IT leaders say AI failure puts career “at risk”

August 14 by CX Network

man packing up desk after being fired from job

IT leaders feel they’re risking their career on success of AI deployments

Customer Experience

Every VC CX deal you need to know: August 14

August 14 by CX Network

pink piggy bank sat on lots of US dollars

Your weekly funding round-up tracking the CX and service start-ups investors are backing

Contact Center

How TikTok Shop cut ticket resolution time by 150%

August 13 by CX Network

Find out how an AI-powered workflow with a two-way framework transformed response times for merchants and customers

Customer Experience

“Ultimate” Harry Potter Shop to open in London this year

August 12 by CX Network

Store promises immersive environments, enchanting discoveries and exclusive experiences

Events

Aug
18 All Access: Customer Experience Management

Sep
08 - 09 CX Travel & Hospitality Exchange

Sep
14 - 15 CX Retail USA Exchange

Sep
14 - 15 CX BFSI Exchange Europe

Sep
15 All Access: The Future of Customer Insights & Data Analytics 2026

Sep
17 The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

Our Mission

CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

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Our 176,000+ community includes leaders from the following B2B companies

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Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nicole Cable

Chief people and experience officer

C3 Health

Mrunal Gangrade

VP software engineering

JP Morgan Chase & Co

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Saki Takeda

Director of product management and customer servic...

Netflix

Joshua Tye

Vice president of customer experience technology a...

Western Union

Hemang Upadhyay

Sr. Manager - Product Management (AI)

LG Electronics USA

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The Back Market story: Building customer trust in a low-frequency purchase category

Before you buy: Six questions for retail leaders evaluating AI

81% of global IT leaders say AI failure puts career “at risk”

Every VC CX deal you need to know: August 14

How TikTok Shop cut ticket resolution time by 150%