49523.003 - All Access: AI + Data in CX - June 2026

Artificial Intelligence in CX

Enterprise AI agents for customer support

June 30 by CX Network

Join this live workshop and learn how to deploy across every channel from a single configuration

Customer Experience

Fragmented organizational cognition is why CX programs stall

June 01 by Zack Hamilton

Does every function in your organization see a different version of reality? Zack Hamilton explains how to align the goals

Customer Service

What high-performing companies do to improve CX

May 29 by Joanna Clark-Simpson

Enormous budgets and the latest technology do not guarantee your subpar customer service will become award-winning

Contact Center

2026 Five9 Customer Success Book

May 29 by CX Network

Learn how leading contact centers are combining AI agents and human agents to transform CX

Artificial Intelligence in CX

Cutting costs keeping customers: How CX can achieve the impossible

May 28 by CX Network

Nathalie DeChellis from Genesys explains how agentic orchestration is changing the game for CX

Contact Center

Right person, right place, right time: The forces changing WFM

May 28 by Melanie Mingas

Ahead of his session at All Access: Future Contact Centers 2026, Roche’s Bryce Ackerman explains why WFM is breaking free

Events

Jun
01 - 02 CX BFSI USA Exchange (West)

Jun
02 - 03 All Access: AI + Data in CX 2026

Jun
03 - 04 CX Healthcare West USA Exchange

Jun
10 Mastering brand discovery in the era of AI search

Jun
16 - 19 CX Asia Week 2026

Jun
17 Unlocking AI-powered CX: Turning insight into exceptional customer experiences

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We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

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CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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Enterprise AI agents for customer support

Fragmented organizational cognition is why CX programs stall