Have your say on the state of CX in 2027
March 10 by CX Network
CX Network’s annual survey is live and offers respondents the chance to win a $200 gift card
The future of customer service work: How AI agents change the workforce
November 11 by CX Network
Explore how AI agents are reshaping customer service roles and skills, and what this means for workforce planning, staffing and reskilling.
The human role in AI: How Newcastle Theatre Royal redesigned their CX operating model
November 24 by CX Network
How AI is reshaping service operations, workforce strategy and the human role - with practical lessons from Newcastle Theatre Royal.
Meet the board: Kellanova’s Phil Wilkinson on breaking down the boundaries in CX
November 04 by CX Network
Kellanova’s Phil Wilkinson tells CX Network how two of CX’s biggest silos are being eroded – and what it means for the future of CX
A framework for measuring AI agent performance in CX
November 03 by CX Network
How practitioners and service leaders can measure the performance of AI agents, and the metrics they should – and should not – use
Product managers need a new operating system for the AI era
November 02 by Nayan Teja
Nayan Teja explains how AI is reshaping product work from coordination to judgment
