CX Talks: Building a Robust Digital Customer Service in 2025: The Future of AI-Driven Channel-less Support
April 29 by CX NetworkA 60-minute expert session designed to identify how AI-driven automation and omnichannel engagement can revolutionize digital customer service, driving efficiency and enhancing customer experiences.
CX Talks: From Insights to Actionability: Bridging the Gap with Gen-AI in Contact Center Intelligence in APAC
April 23 by CX NetworkA 60-minute expert session designed to equip you with the knowledge and strategies to utilize Gen-AI to achieve greater contact center intelligence.
Redefine what's possible: The AI-powered future of customer service
April 03 by CX NetworkDiscover how to strategically implement AI across your service operations to automate workflows, reduce operational costs, and deliver the seamless CX that drives business growth.
Transforming insurance marketing with Customer Data Platforms: A deep-dive into strategy, implementation and future trends
April 03 by CX NetworkA 60-minute expert session designed to equip you with the knowledge and strategies to harness CDPs for smarter data-driven marketing.
Masterclass: Learn how to reduce support operations costs by up to 60% with conversational AI
April 01 by CX NetworkA strategic framework for multi-lingual support team consolidation and AI implementation
Consumer confidence cracks
March 21 by Francesca Di MeglioHow CX can respond to egg prices, Trump's tariff war and the resulting drop in consumer confidence