06/20/2025
Agentic AI for CX Leaders: Turning Insight into Autonomous Action
July 09 by CX Network
Turning customer insight into action: Leveraging generative AI for smarter CX operations
Unlock growth through CX: Secrets from VodafoneThree & Hyundai Motor Europe
July 01 by CX Network
Learn how VodafoneThree & Hyundai use customer insights to improve CSAT, build loyalty, and deliver standout experiences that drive long-term business growth.
The CX Revolution: Turn Theory into Practical AI Strategies
June 26 by CX Network
Learn how AI is transforming customer experience: from CX trends in 2025 to real-world strategies you can implement today.
Walmart Mexico's customer insights revolution with AI
June 16 by Francesca Di Meglio
Learn about how Walmart Mexico's customer insights were transformed by leveraging AI
3 CX lessons from X4 2025 that leaders can’t ignore
June 12 by Jeannie Walters
Get insight about the top CX lessons shared at X4 2025 conference
The practical guide to AI agents
June 11 by CX Network
Find out about AI agents and how this artificial intelligence in CX is enabling more efficiency
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1 Top 50 customer experience leaders to follow in 2025 2 Keep CX management human in the age of AI 3 Should you buy an AI agent or build your own? 4 Unified CX management: Creating a seamless customer experience 5 The top 30 contact center leaders to follow in 2025Our Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
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With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.
Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.
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As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
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CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
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CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
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CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.
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