50355.002 All Access: Customer Experience Management

Contact Center

How TikTok Shop cut ticket resolution time by 150%

August 13 by CX Network

Find out how an AI-powered workflow with a two-way framework transformed response times for merchants and customers

Customer Experience

“Ultimate” Harry Potter Shop to open in London this year

August 12 by CX Network

Store promises immersive environments, enchanting discoveries and exclusive experiences

Customer Experience

AddSearch upgrades UX as consumer search goes conversational

August 11 by Melanie Mingas

New search experience designed to respond to how consumers now browse, search, and converse when sourcing information

Artificial Intelligence in CX

CX agent design: A framework for building a CX AI agent you can actually read, test, and trust

August 10 by CX Network

How to build AI agents for CX that actually hold up in production

Customer Service

The five-minute handoff: Set the standard for AI-to-human transfer in service

August 10 by Hemang Upadhyay

white clock face on black background reading 2.25

AI agents are bringing omnichannel’s oldest problem back. Hemang Upadhyay explains what should happens when automation stops

Customer Service

Inside PowerPay: Using AI agents to amplify not replace humans

August 03 by Melanie Mingas

Fintech founder and CEO Mike Petrakis explains where AI's speed advantage directly translates into better CX

Events

Aug
18 All Access: Customer Experience Management

Sep
08 - 09 CX Travel & Hospitality Exchange

Sep
14 - 15 CX Retail USA Exchange

Sep
14 - 15 CX BFSI Exchange Europe

Sep
15 All Access: The Future of Customer Insights & Data Analytics 2026

Sep
17 The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

Our Mission

CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

Our Community

With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

Trusted By Industry Leaders

Our 176,000+ community includes leaders from the following B2B companies

Turn insight into strategy.
Sign up and get unlimited access to our full content library and networking tools.
All for free.

Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nicole Cable

Chief people and experience officer

C3 Health

Mrunal Gangrade

VP software engineering

JP Morgan Chase & Co

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Saki Takeda

Director of product management and customer servic...

Netflix

Joshua Tye

Vice president of customer experience technology a...

Western Union

Hemang Upadhyay

Sr. Manager - Product Management (AI)

LG Electronics USA

Get The Latest News & Insights

Subscribe to our newsletter for free:

Question About CX Network?

CX Network empowers you to present your brand and solutions to an engaged audience across key content formats and advertising channels. Our experienced digital content and marketing unit collaborate closely with your team to craft a personalized campaign that aligns with your objectives and delivers ROI.

Contact us to learn how you can partner with CX Network to share your solutions with the global customer experience community and achieve your business goals.

FIND CONTENT BY TYPE

CX Network COMMUNITY

ADVERTISE WITH US

Reach professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.

Advertise Now

JOIN THE CX Network COMMUNITY

Join today and interact with a vibrant network of professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more.

Become a Member Today

CX Network, a division of IQPC

Careers With IQPC| Contact Us | About Us | Cookie Policy

How TikTok Shop cut ticket resolution time by 150%

“Ultimate” Harry Potter Shop to open in London this year

AddSearch upgrades UX as consumer search goes conversational

CX agent design: A framework for building a CX AI agent you can actually read, test, and trust

The five-minute handoff: Set the standard for AI-to-human transfer in service