Have your say on the state of CX in 2027
March 10 by CX Network
CX Network’s annual survey is live and offers respondents the chance to win a $200 gift card
The future of customer service work: How AI agents change the workforce
November 11 by CX Network
Explore how AI agents are reshaping customer service roles and skills, and what this means for workforce planning, staffing and reskilling.
The human role in AI: How Newcastle Theatre Royal redesigned their CX operating model
November 24 by CX Network
How AI is reshaping service operations, workforce strategy and the human role - with practical lessons from Newcastle Theatre Royal.
Barclays and PayPal among major names to confirm AI job cuts
October 27 by CX Network
CX Network looks into why AI is increasingly cited as the reason organizations are cutting significant proportions of their workforces.
Every CX start-up funding deal you need to know: October 23
October 27 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
AI agent management: The new CX role you can’t ignore
October 22 by Melanie Mingas
AI isn’t just chasing how CX and service work – it’s re-writing the job description. CX Network explores the trend
