How leaders turn agentic AI into real success

July 30 by CX Network

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading organizations accelerate adoption and achieve measurable CX impact.

Artificial Intelligence in CX

All you need to know about All Access: AI + Data 2026

June 11 by Chloe Chappell

illustration of human head and AI chip circuit board

The key takeaways from our virtual event on how AI and data are driving better customer outcomes

Journey Mapping

How do you rank in ChatGPT, Claude, and Perplexity?

June 11 by Melanie Mingas

illustration of a magnifying glass on map

As her book is published, author Heather Holmes explains what CX needs to know about AI search

Customer Service

When compliance kills CX: How to automate with judgement

June 10 by James McIntyre

Does your CX strategy have a compliance-execution problem? James McIntyre explains

Contact Center

The contact center of 2030

June 09 by CX Network

The emerging operating models, AI investments, workforce strategies, and governance decisions shaping engagement.

Artificial Intelligence in CX

The forward deployed engineer: A role designed for CX in the age of AI

June 09 by Andrae Kirkland

silhouette of a person in a white circle

Andrae Kirkland, CSSBB, explains how a forward deployed engineer closes the CX transformation gap

Events

Jun
16 - 19 CX Asia Week 2026

Jun
17 From CX complexity to clarity: How ALDO Group unified the experience with AI

Jun
17 Unlocking AI-powered CX: Turning insight into exceptional customer experiences

Jun
30 Enterprise AI agents for customer support

Jul
01 - 02 CX Retail UK Exchange

Jul
08 - 09 CDO Retail Exchange

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Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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How leaders turn agentic AI into real success

All you need to know about All Access: AI + Data 2026

How do you rank in ChatGPT, Claude, and Perplexity?