04/17/2025
A deep dive on CX strategies
April 23 by Francesca Di Meglio
Learn about essential customer experience lessons from thought leader and industry veteran David Hicks
Harnessing Agentic AI for Customer Service Success in 2025
June 12 by CX NetworkDiscover how agentic AI is driving success in customer service and learn how to leverage its capabilities to achieve impactful results in 2025.
Get CX tips: Turning omnichannel insight into innovation
April 21 by Francesca Di Meglio
Learn about turning omnichannel insight into innovation, so CX professionals gain buy in.
Top 50 customer experience leaders to follow in 2025
April 21 by CX Network
CX Network's top 50 people making an impact on customer experience
Customer loyalty: Get tips on leveraging mobile apps
April 19 by Francesca Di Meglio
Get tips on leveraging mobile apps to build customer loyalty as part of an omnichannel strategy
Amazon CEO: "AI is reinventing CX"
April 18 by Francesca Di Meglio
Discover the warning Amazon CEO Andy Jassy has about artificial intelligence in customer experience
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1 Customer data platforms: The future of CX management 2 Customer journey management for next-gen CX 3 Top 50 customer experience leaders to follow in 2025 4 CX Relevance Report 2025 5 5 Signs workforce management is hurting CXOur Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
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With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.
Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.
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As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
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CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
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CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)WhitePapers & Reports
CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.
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