Have your say on the state of CX in 2027
March 10 by CX Network
CX Network’s annual survey is live and offers respondents the chance to win a $200 gift card
The future of customer service work: How AI agents change the workforce
November 11 by CX Network
Explore how AI agents are reshaping customer service roles and skills, and what this means for workforce planning, staffing and reskilling.
The human role in AI: How Newcastle Theatre Royal redesigned their CX operating model
November 24 by CX Network
How AI is reshaping service operations, workforce strategy and the human role - with practical lessons from Newcastle Theatre Royal.
CX budget insights for 2027: 4 spending tips and 11 questions for your vendors
October 20 by Melanie Mingas
Where should CX leaders invest in 2027? Experts weigh in on the options and how to make the most of the next wave of opportunities
How to improve AI accuracy with better enterprise knowledge
October 19 by Sudarshan Reddy Gurampatti
Before asking whether your AI needs a better model, it may be worth asking a simpler question
Who audits your AI Agents? How to establish independent QA for contact centers
October 19 by Dave Rennyson
Your AI agents are on the phone. But who says they are doing the right thing? Dave Rennyson presents a five-point assessment framework to avoid PR disasters
