Why AI agents won't fix your decision-making (and 3 things that will)
August 20 by Sue Duris
As Gartner predicts 50 percent of business decisions will be automated by 2027, Sue Duris sets out three things you need to do to trust the output
The realities of using AI agents for the helpdesk
August 20 by CX Network
Build agents that will enhance, not break, your support experience.
Why accessibility still needs an internal advocate: Lessons from Deutsche Bank Singapore
August 19 by CX Network
Deutsche Bank's Alan Pek on why inclusive CX and EX still depend on internal champions, even as global regulations tighten
The Back Market story: Building customer trust in a low-frequency purchase category
August 17 by CX Network
How a digital-first brand in a "trust-deficit" category beat the odds on customer trust
Before you buy: Six questions for retail leaders evaluating AI
August 17 by CX Network
Six questions retail leaders can put to vendors after that polished demo
81% of global IT leaders say AI failure puts career “at risk”
August 14 by CX Network
IT leaders feel they’re risking their career on success of AI deployments
