09/29/2026
The future of customer service work: How AI agents change the workforce
November 11 by CX Network
Explore how AI agents are reshaping customer service roles and skills, and what this means for workforce planning, staffing and reskilling.
The human role in AI: How Newcastle Theatre Royal redesigned their CX operating model
November 05 by CX Network
How AI is reshaping service operations, workforce strategy and the human role - with practical lessons from Newcastle Theatre Royal.
Meet the board: How Paul Weaver turned a passion for gaming into a career in product design
October 15 by CX Network
As he joins the CX Network Advisory Board, Hyatt Hotels’ Paul Weaver talks about career inspiration and the best career advice he’s ever received
The loyalty paradox: Why customers trust their own AI, but fear yours
October 14 by Behnam Behzadyfar
Behnam Behzadifar explains why organizations need to re-position AI systems that carry real-world impact for consumers, to ensure trust and loyalty are not com
6 AI challenges for CX to tackle in 2027
October 13 by Melanie Mingas
What CX and service leaders should prepare for when it comes to AI in 2027
Chatbot disclosure laws: How California and Europe are changing conversational AI
October 12 by CX Network
From Europe to California, regulators are keen to enforce new rules on chatbots. CX Network finds out what the latest regulations mean for conversational AI
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