Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
44434.006 All Access: Future of CX

Events

Nov
11 The future of customer service work: How AI agents change the workforce
Nov
24 The human role in AI: How Newcastle Theatre Royal redesigned their CX operating model
Dec
01 All Access: Future of CX
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26 - 27 CX Exchange UK
Feb
24 - 25 CX Exchange USA
Mar
15 - 16 CX BFSI Exchange UK

Popular Content

1 The CX engineer: The role customer experience teams need next
2 AI agent management: The new CX role you can’t ignore
3 Product managers need a new operating system for the AI era
4 Barclays and PayPal among major names to confirm AI job cuts
5 A framework for measuring AI agent performance in CX
6 The cost of cost reduction: Effective AI governance can prevent false savings

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01)Conferences

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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Bryce Ackerman
Bryce Ackerman

Internal workforce management consultant

Roche

Nicole Cable
Nicole Cable

Chief people and experience officer

C3 Health

Mrunal Gangrade
Mrunal Gangrade

VP software engineering

JP Morgan Chase & Co

Claire Hill
Claire Hill

Retail director

Amplify 5

Ebrahim Hyder
Ebrahim Hyder

VP, customer care

Michael Kors

Rufus Kahler
Rufus Kahler

Head of product design, content and research

Back Market

Andrae Kirkland
Andrae Kirkland

Tech program management

Block, Inc

Mark Levy
Mark Levy

CEO. author

MaxxoMedia

Eelko Lommers
Eelko Lommers

Director of customer experience design

zooplus

Ekaterina Mamonova, CCXP
Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Dominik Olejko
Dominik Olejko

CX & Loyalty expert

Montserrat Padierna
Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar
Vinay Parmar

CEO and founder

Dhruva Star

Aurelia Pollet
Aurelia Pollet

VP, customer experience

CarParts.com

MQ Qureshi
MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax
Jorie Sax

Head of Innovation Lab

United Airlines

Saki Takeda
Saki Takeda

Director of product management and customer servic...

Netflix

Joshua Tye
Joshua Tye

Vice president of customer experience technology a...

Western Union

Hemang Upadhyay
Hemang Upadhyay

Sr. Manager - Product Management (AI)

LG Electronics USA

Paul Weaver
Paul Weaver

Vice president of global digital product design

Hyatt Hotels

Philip Wilkinson
Philip Wilkinson

Senior director omnichannel experience and commerc...

Kellanova Europe

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