Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Alyona Medelyan
Co-Founder and Chief Executive Officer Thematic18 June 2026 | Main Conference Day 2
10:40 AM Experience Is the Promise: What Customer Feedback Knew Before the Headlines
A month ago, a 33-year-old airline shut down overnight. The warning was not in its financials first. It was in its customer reviews, a year earlier. Alyona Medelyan, CEO of Thematic, uses public airline reviews to show how customer feedback works as a leading indicator of trust, growth, and decline, and why most teams miss it. You will see how AI now reads unstructured feedback at scale, where ungoverned AI makes it worse, and what it takes to turn a signal into action you can trust. Bring your own brand promise. You will leave knowing whether you are keeping it.
Check out the incredible speaker line-up to see who will be joining Alyona.
Download The Latest AgendaIn Partnership With:
QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
©2026 IQPC. All rights reserved.
