21 - 25 September, 2020 | 10:00 AM (SGT)
Online Event
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ActiveOps – Manage Differently
Website: www.activeops.com
ActiveOps is a leading provider of enterprise scale, cloud-based, workforce management (WFM) solutions designed to support the management of the operations of banks, insurance companies, and BPOs. Workware+, a leading workforce management software platform, has been designed to simplify and reduce the cost of running of operations through the analysis... Read More
Aspect
Website: www.aspect.com/uk
Aspect is on a mission to simplify and improve customer engagement. Our enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world. Our best-of-breed contact centre and workforce optimisation applications help companies keep agents engaged while providing exceptional customer service experiences.... Read More
CSG
Website: www.csgi.com
Digitally native brands and other influencers have contributed to the evolution of user expectations. It now lies with companies to more fully understand these expectations and deliver value for users. CSG’s approach helps find and activate the most relevant voices to discover values, pains, and needs. Powered by expert synthesis... Read More
Freshworks
Website: www.freshworks.com
Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks Inc. is the leading provider of easy to use, affordable and intuitive software for businesses. Freshwork’s suite of products include the flagship product, Freshdesk, which allows organisations to support customers across multiple channels, such as email, phone, websites, forums, and... Read More
Infobip
Website: https://www.infobip.com/
Infobip powers enterprises to deliver messages across any channel, any device, at any time and anywhere in the world. Infobip's technology creates seamless mobile interactions between businesses and people, simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to more than... Read More
Inspiro
Website: www.inspiro.com
Inspiro is the outsourcing specialist with a network of 32,000 customer champions across 51 strategic locations. We deliver multilingual, end-to-end, value-driven CX solutions to the world’s leading brands, enabling our clients to optimize processes, exceed metrics, and surpass overall customer satisfaction. Founded in 2002, our global footprint spans across four... Read More
Kantar
Website: www.kantar.com
Kantar is the world’s leading evidence-based insights and consulting company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology,... Read More
LivePerson
Website: www.liveperson.com
LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like... Read More
Medallia
Website: www.medallia.com
Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary... Read More
PTW International
Website: www.ptw.com
PTW is a leading global provider of player support, quality assurance, localization, engineering and audio production services to the games industry. We create unique solutions brimming with ideas and backed by effective problem-solving. With 37+ studios worldwide and over 6,000 dedicated employees, we have the global infrastructure to scale and... Read More
Qualtrics
Website: www.qualtrics.com
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data... Read More
Tata Communications
Website: www.tatacommunications.com
Tata Communications is a digital ecosystem enabler that powers the digital transformation of over 300 of the Fortune 500 companies. With its solutions orientated approach, proven managed service capabilities, and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, IoT, collaboration, security, and network services. Read More
Tealium
Website: www.tealium.com
Tealium is the leader in real-time customer data orchestration solutions and enterprise tag management. At Tealium, customer data is in our DNA. We have been at the forefront of delivering trusted customer data orchestration solutions to enterprises for over a decade. Our vision is to create a world where businesses... Read More
Twilio
Website: www.twilio.com
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet... Read More
Zendesk
Website: http://www.zendesk.com
The best customer experiences are built with Zendesk.Zendesk is a CRM company that builds support, sales and customer-engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or... Read More
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