22 - 25 November, 2021 |Singapore
2019 Sponsors
CX PARTNERS
ActiveOps – Manage Differently
Website: www.activeops.com
ActiveOps is a leading provider of enterprise scale, cloud-based, workforce management (WFM) solutions designed to support the management of the operations of banks, insurance companies, and BPOs. Workware+, a leading workforce management software platform, has been designed to simplify and reduce the cost of running of operations through the analysis... Read More
Appian
Website: https://www.appian.com/
Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. For more information, visit www.appian.com. Read More
Cloud Cherry
Website: www.cloudcherry.com
Understanding Voice Of Customer has never been easier or faster, thanks to CloudCherry’s Customer Experience Management platform. Used by leading global enterprises today to delight their customers, the platform helps leaders map customer journeys and capture omni-channel feedback at every interaction, empowers every single person within the organization with data-driven... Read More
Cyara
Website: www.cyara.com
The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing, and... Read More
Digimind
Website: www.digimind.com
Digimind is the global leader in AI-Powered social listening platforms and market intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Recognized by Forrester and Gartner, Digimind has offices in Paris, Grenoble, New York, Argentina, Singapore, Philippines and Rabat, serving more than... Read More
ENGINE
Website: www.enginegroup.com
Engine is a new kind of data-driven solution, acknowledged as being an innovator in the way research is deigned, managed, delivered, reported, and acted upon within our areas of focused expertise. Powered by data, made by people and driven by results, we help our clients make connections that count —... Read More
EPAM
Website: www.epam.com
Since 1993, EPAM has leveraged its software engineering expertise to become a leading global product development, digital platform engineering, and top digital and product design agency. Through its ‘Engineering DNA’ and strategy, consulting and design capabilities, EPAM delivers next-gen solutions that turn complex business challenges into outcomes for its customers. Read More
Epsilon
Website: https://apac.epsilon.com/
Epsilon is a leader in interaction management. We empower brands to transform ordinary customer experiences into meaningful, human experiences. Our connected suite of products and services combine leading-edge identity management, industrial strength data and technology expertise gained from over five decades working with the industry’s top brands. Epsilon helps marketers... Read More
Ethos Integrated Solutions
Website: www.ethosplc.com
Ethos Integrated Solutions LLC is the leading provider in delivering service excellence in customer experience measurement across the Middle East, offering a range of Customer Experience Improvement Solutions including CX feedback , CX training and consultancy solutions. Based on our breadth of knowledge of the industry, we have developed a... Read More
Everise
Website: www.weareeverise.com
Everise a leading Asia-based Global Experience company, delivering over 500,000 customer experiences each day for Fortune 500 brands and the world's most loved Unicorns. Globally, Everise boasts 12,000 technology-driven customer experience professionals, who speak more than 20 different languages in 13 locations. Since its inception the firm has rapidly grown... Read More
Freshworks
Website: www.freshworks.com
Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks' is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The company's cloud-based suite of SaaS products is widely used by over 150,000 organisations across the world... Read More
Genesys
Website: www.genesys.com
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More
Infosys
Website: www.infosys.com
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by... Read More
InMoment
Website: www.inmoment.com
InMoment™ is the leader in Experience Intelligence (XI), helping organizations deliver more beneficial and memorable experiences in every moment. The company’s cloud-native XI Platform is engineered with data science at the core, featuring three clouds that work seamlessly together to give businesses a comprehensive understanding of the most important factors... Read More
J.D. Power
Website: asean-oceania.jdpower.com
J.D. Power is a global leader in consumer insights, data, analytics, and advisory services. For over 50 years, J.D. Power has been capturing and analyzing the Voice of the Customer to help clients better understand their customers. By combining customer insights and industry expertise, we work with our clients to... Read More
Kantar
Website: www.kantar.com
Kantar is the world’s leading evidence-based insights and consulting company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks, our innovative analytics and technology,... Read More
Liferay
Website: www.liferay.com/
Liferay makes software that helps companies create digital experiences on web, mobile and connected devices. Our platform is open source, which makes it more reliable, innovative and secure. We try to leave a positive mark on the world through business and technology. Hundreds of organizations in financial services, healthcare, government,... Read More
LivePerson
Website: www.liveperson.com
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their... Read More
Lucidworks
Website: www.lucidworks.com
Lucidworks builds AI-powered search solutions for many of the world's largest brands. Fusion, Lucidworks' advanced development platform, provides the enterprise-grade capabilities needed to design, develop, and deploy intelligent search apps at any scale. Companies across all industries, from consumer retail and healthcare to insurance and financial services, rely on Lucidworks... Read More
Medallia
Website: www.medallia.com
Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary... Read More
MessageBird
Website: www.messagebird.com
Today, over 20,000 global customers rely on MessageBird to solve their communication challenges by routing important messages and calls on their behalf. Our programmable SMS, Whatsapp, Wechat, Line (any Chat) and Voice APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. Read More
Microsoft
Website: www.microsoft.com
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. Visio 2010’s advanced diagramming tools further this notion, enabling you to easily create and share dynamic,... Read More
Ogilvy
Website: www.ogilvy.com
Ogilvy has been producing iconic, culture-changing marketing campaigns since the day its founder David Ogilvy opened up shop in 1948. Today, Ogilvy is an award-winning integrated creative network that makes brands matter for Fortune Global 500 companies as well as local businesses across more than 120 offices in 83 countries.... Read More
Oracle
Website: www.oracle.com
The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com. Read More
OutSystems
Website: www.outsystems.com
Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organizations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of... Read More
Pega
Website: https://www.pega.com/
We are Pegasystems, the leader in software for customer engagement and operational excellence. Our adaptive, cloud-architected software – built on the unified Pega Platform – empowers
people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over our 30-year history, we’ve delivered award-winning capabilities in... Read More
PTW International
Website: www.ptw.com
PTW is a leading global provider of player support, quality assurance, localization, engineering and audio production services to the games industry. We create unique solutions brimming with ideas and backed by effective problem-solving. With 37+ studios worldwide and over 6,000 dedicated employees, we have the global infrastructure to scale and... Read More
Qualtrics
Website: www.qualtrics.com.
Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over... Read More
RingCentral
Website: www.ringcentral.com/engage
RingCentral Engage Digital facilitates the digital transformation of companies by helping them expand and steer their Omni-digital customer relations.We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availabilities, customer profiles, or types of... Read More
ServiceNow
Website: https://www.servicenow.com
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com Read More
Signavio
Website: www.signavio.com
With over
1 million users in over 1,000 companies worldwide, Signavio’s Business Transformation
Suite delivers collaborative business process, decision management, and
workflow automation solutions to some of the world’s leading organisations. Recognised
for its ease of use and rapid return on investment, Signavio’s intelligent
decision-making tools puts Operational Excellence and... Read More
Sitecore
Website: www.sitecore.com
Sitecore is the global leader in digital experience management software that combines content management, commerce, and customer insights. The Sitecore Experience Cloud™ empowers marketers to deliver personalised content in real time and at scale across every channel—before, during, and after a sale. More than 5,200 brands—including American Express, Carnival Cruise... Read More
SocialBakers
Website: www.socialbakers.com
Socialbakers is a trusted social media marketing partner to thousands of enterprise brands and SMBs, including over 100 companies on the list of Fortune Global 500. Leveraging the largest social media data-set in the industry and machine learning, Socialbakers’ marketing suite of solutions helps brands ensure their investment in social... Read More
Surveysensum
Website: www.surveysensum.com
SurveySensum Powered by Neurosensum is an AI-enabled Experience Management Platform which captures real-time customer feedback, with real-time actionable insights to help the businesses improve customer satisfaction and loyalty. The platform offers Customer Experience and Marketing Experience solutions for brands across different industries globally. Read More
Tealium
Website: www.tealium.com
Tealium revolutionises today’s digital businesses with a universal approach to managing the ever-increasing flows of customer data - spanning web, mobile, offline and IoT. With the power to unify customer data from a single source of truth, combined with a turnkey integration ecosystem supporting more than 1,000 vendors and technologies,... Read More
Teleperformance
Website: http://www.teleperformance.com/en-us/
Teleperformance was established in 1978 , it is the worldwide leader in outsourced omnichannel customer experience management, professional outsource contact center service provider. Teleperformance serves companies around the world with customer care, technical support, customer acquisition and debt collection, digital solutions, analytics, back-office and other specialized services to ensure consistently... Read More
Temasys
Website: https://temasys.io/
Temasys Communications is a leading Communications Platform-as-a-Service 2.0 (CPaaS 2.0) company with offices in Singapore, Thailand, Netherlands and Palo Alto, California. We provide real time communication technologies and services through the Skylink WebRTC platform, which delivers a secure, reliable, and scalable infrastructure that makes it easy for businesses and application developers... Read More
Tetherfi
Website: www.tetherfi.com
Tetherfi delivers rich-media, conversational, in-app customer engagement for Sales and Service. Integrating Tetherfi’s in-app customer engagement platform components with the Tetherfi SDK / API, your customers can initiate voice, chat, and video conversations through branded mobile apps, popular messaging platforms and corporate websites. Conversations can start off as self-service—assisted by... Read More
Twilio
Website: www.twilio.com
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet... Read More
Uniphore
Website: www.uniphore.com
Uniphore Software Systems is headquartered in IIT Madras Research Park, Chennai. Uniphore was incubated in IIT Chennai, India in 2008 and currently has offices in India, Singapore and U.A.E with about 100 employees spread across all locations. Uniphore's investors include John Chambers, Kris Gopalakrishnan, IDG Ventures India, India Angel Network,... Read More
Vernacular.ai
Website: https://vernacular.ai/
Vernacular.ai helps enterprises automate upto 80% of call centre calls while maintaining high CSAT scores.Our product, VIVA (Vernacular Intelligent Voice Assistant) uses cutting edge speech recognition and spoken language understanding technologies to have automated conversations with the users. VIVA understands 10+ languages in addition to English making it the ideal... Read More
WorkFusion
Website: www.workfusion.com/
WorkFusion’s AI-driven automation and RPA software creates and manages software robots for knowledge work. Built for data-first companies, its technology automates business processes by combining AI, RPA and people in one intuitive platform. Top enterprises choose WorkFusion to reduce their total costs, up-skill their workforce and to use AI to... Read More
Yellow Messenger
Website: https://yellowmessenger.com/
Yellow Messenger is the leading Conversational AI Platform that empowers Enterprises to automate conversations and enhance CX across functions via smart chatbots. Our omni-channel automation layer supports intelligence on all traditional and new-age communication channels while seamlessly integrating with existing data management systems. This adds value beyond automated conversations and... Read More
Zoho
Website: https://www.zoho.com/
Zoho is the operating system for business – a single cloud platform with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance, human resources, employee productivity and collaboration. More than 40 million users around the world rely on... Read More
EXPERIENCE PARTNER
CXONCLOUD
Website: https://cxoncloud.com/
Customer eXperience is far more extensive than just collecting the voice of the customer. It is about delighting customers at every single interaction. CXONCLOUD reduces customer effort with omnichannel engagement, collects real time feedback in-store & online, offers instant reputation management, measures NPS & customer loyalty, promotes loyalty & referral... Read More
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