Asia's #1 Customer Experience
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Sponsors & Exhibitors
VISITOR EXPERIENCE SPONSOR
Inspiro
Website: https://inspiro.com/
A global digital CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer... Read More
Sponsors
FXMedia
FXMedia started our journey in 1994 to fuse art and technology, transforming new ideas into engaging interactive digital media for audience to learn from the experience. Art manifests limitless ideas that lead us a way to form a bridge, connecting the need (real world) into digitalization. To be a greater... Read More
Intercom
Website: https://www.intercom.com/
Intercom is an AI-first, complete customer service platform. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 500 million messages per month and enable interactions with over 200 million people on a monthly average. Read More
Talkdesk
Website: http://www.talkdesk.com
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and... Read More
Sobot
Website: https://sobot.io/
Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. The company is committed to providing a powerful, flexible, and secure platform that enables global businesses to connect and communicate with their... Read More
AWARDS SPONSOR
Intercom
Website: https://www.intercom.com/
Intercom is an AI-first, complete customer service platform. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 500 million messages per month and enable interactions with over 200 million people on a monthly average. Read More
PAST SPONSORS AND PARTNERS
Audiocodes
Website: https://www.audiocodes.com/
AudioCodes is a global company with an enduring commitment to the foundation of all human communications - voice. We design, manufacture and sell advanced Voice over IP and converged VoIP and data networking products, applications and professional services to global enterprises, medium and small business, as well as to service... Read More
Avaya
Website: http://www.avaya.com/
Avaya enables the mission critical, real-time applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications—offered on premises, in the cloud, or a hybrid. Today’s digital world requires... Read More
Butter Idea
Website: www.bi2u.com
Founded since 2016 in Malaysia, by group of passionate Data Management and Analytics implementers who worked many years in global software technology companies. Our company name But-ter ideation from eight virtues. We further cultivate the virtues into tomorrow's AI with ethics. We specialize in delivery of Enterprise Data Management using... Read More
Calabrio
Website: http://www.calabrio.com
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line... Read More
CINNOX
Website: http://www.cinnox.com
CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel engagement and analytics solutions. It helps businesses to CONNECT, ORCHESTRATE, and EVALUATE all of their customers’ conversational interactions to deliver seamless humanized customer engagement that delights and exceeds expectations. In the post-pandemic world, customer... Read More
Cisco Webex
Website: https://www.webex.com/contact-center.html
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and... Read More
CleverTap
Website: https://clevertap.com/
CleverTap is the all-in-one customer engagement platform that helps brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It’s the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in... Read More
Clickr
Website: https://www.clickrmedia.com/
Clickr is an integrated Digital Marketing, Creative and Tech agency, consulting holistically on MarTech, Web Design, Web Development, Performance Marketing, Big Data, Online Communications and Digital Transformation Strategies to help brands drive business growth through impactful digital campaigns and enablement projects. Our culturally diverse and multicultural team spread across South... Read More
CM.com
Website: https://cm.com/en-sg
CM.com (AMS: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience and outperform expectations. Our platform empowers marketing, sales and customer support to automate engagement with customers across multiple mobile channels (such as SMS, and WhatsApp Business) to drive... Read More
Content Guru
Website: www.contentguru.com
Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact center services, through the multi-award-winning storm® solution. With a long heritage in cloud technology, storm was the world’s first CCaaS solution back in 2005, and has remained at... Read More
DevRev
Website: https://devrev.ai/
DevRev's mission is to help build the earth's most customer-centric companies by embracing the principle that "less is better." The company was founded in October 2020 and supported by prominent investors such as Khosla Ventures and Mayfield. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously... Read More
FPT Corporation
Website: https://www.fpt-software.com
FPT Corporation is a global leading technology and IT services provider headquartered in Vietnam, with nearly US$1.3 billion in revenue and 36,000 employees in 26 countries. As a pioneer in digital transformation, FPT delivers world-class services in Smart factory, Digital platforms, RPA, AI, IoT, Enterprise Mobility, Cloud, AR/VR, Business Applications,... Read More
GigaML
Website: gigaml.com
GigaML is a company specializing in generative AI for B2C customer service. Their AI Support Agents can handle a variety of customer interactions efficiently and accurately, reducing response times and enhancing customer satisfaction. By integrating with existing systems, GigaML helps businesses streamline their operations and free up human agents for... Read More
Freshworks
Website: https://www.freshworks.com/
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy... Read More
Fullstory
Website: https://www.fullstory.com/
FullStory’s digital experience intelligence solution empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling... Read More
Glassbox
Website: http://www.glassbox.com/
Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time across web and mobile apps to accelerate loyalty and growth. Through AI-driven visualization and analytics tools, Glassbox helps teams to prioritize customer experience and digital product enhancements from a single... Read More
Haptik
Website: https://www.haptik.ai/
There are more than 3 billion people in the world who use messaging or digital voice interfaces on a daily basis. However, less than 1% use these mediums to communicate with businesses and brands. It is only a matter of time for this to change - enterprises will implement the... Read More
InMoment
Website: https://inmoment.com
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human... Read More
Jabra
Website: https://www.jabra.com
We’re Jabra; a world-leading audio and video brand. We create intelligent headsets and communications tools for contact centers and offices to help professionals work more productively from anywhere. We engineer wireless headphones and earbuds so people can enjoy better calls, music and media. And we craft pioneering video conferencing solutions... Read More
kore.ai
Website: https://kore.ai/
Kore.ai is a global leader in the conversational AI-first platform and solutions helping global enterprises automate business interactions to deliver extraordinary experiences for their customers, employees and contact centre agents. More than 200 Fortune 2000 companies trust Kore.ai’s experience optimization (XO) platform and technology to automate their business interactions for... Read More
Medallia
Website: https://www.medallia.com/
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video,... Read More
MessageBird
Website: https://messagebird.com/en/
MessageBird powers communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. We create the communication building blocks that help businesses simplify, streamline and enable conversations through their customers’ preferred channels — like SMS, Voice, WhatsApp, WeChat, Messenger,... Read More
Meta
Website: https://business.whatsapp.com/
Meta’s Business Messaging mission is to give people and businesses a better way to communicate. More than 1 billion people in over 180 countries use our messaging platforms - WhatsApp, Messenger and Instagram - every day to stay connected anytime and anywhere. And we believe that messaging will become the... Read More
novomind
Website: www.novomind.com/en
novomind is a German software vendor developing tailored software solutions for digital commerce and customer service worldwide. Maximum customer orientation and close exchange are central to product development and implementation. With many years of know-how, novomind's experts understand the challenges faced by customers in their sectors and markets down to... Read More
NXLINK
Website: nxlink.ai
At NXAI, we are obsessed about using AI to empower organizations of all sizes to deliver exceptional personalized customer experiences anywhere anytime across digital, social and voice. Our next-gen one-stop AI-powered CX platform, NXLINK, encompasses both CPaaS & CCaaS with unparalleled AI capabilities is designed to help organizations to heighten... Read More
Qualtrics
Website: qualtrics.com/au
Qualtrics, the leader and creator of the experience management category, is a cloud-native software platform that empowers organizations to deliver exceptional experiences and build deep relationships with their customers and employees. With insights from Qualtrics, organizations can identify and resolve the greatest friction points in their business, retain and engage... Read More
SAP Asia
Website: www.sap.com
As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.SAP is redefining intelligence for customer... Read More
ServiceNow
Website: https://www.servicenow.com/
ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great... Read More
Sobot
Website: https://sobot.io/
Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. The company is committed to providing a powerful, flexible, and secure platform that enables global businesses to connect and communicate with their... Read More
Syniverse
Website: https://www.syniverse.com/products/cpaas-concierge
Syniverse is the world’s most connected company. We seamlessly connect the world’s networks, devices, and people, so the world can unlock the full power of communications. Our secure, global technology powers the world’s leading carriers, top Forbes Global 2000 companies, and billions of people, devices, and transactions every day. Our... Read More
Talkdesk
Website: http://www.talkdesk.com
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and... Read More
Tata Communications
Website: https://www.tatacommunications.com
Tata Communications is a digital ecosystem enabler, powering the digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting innovation and customer experience, improving productivity and efficiency, building agility, and managing risk. With our... Read More
Tecnomic Systems
Website: www.tecnomicsystems.com
Tecnomic Systems is a leader in cloud communication solutions, transforming voice and non-voice services for businesses of all sizes. They provide end-to-end solutions, from telephony and application setup to seamless migration, enabling service providers and enterprises to optimize their communication infrastructure. In partnership with Genesys, the global leader in AI-powered... Read More
Teradata
Website: http://www.teradata.com
Teradata is a connected multi-cloud data platform company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today. The Teradata Vantage architecture is cloud-native, delivered as-a-service, and built on an open ecosystem.... Read More
Twilio
Website: https://www.twilio.com
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet... Read More
UserTesting
Website: https://www.usertesting.com
UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based recorded experiences, so anyone in an organization can directly ask questions, hear what... Read More
Validity
Website: https://www.validity.com/
Businesses run better and grow faster with accurate data that enables them to increase email engagement and sales productivity. Data that lets you target, engage and convert customers, and do so more effectively than before. Validity is the most trusted name in customer data quality. Tens of thousands of organizations... Read More
Verint
Website: https://www.verint.com/
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.... Read More
Voiso
Website: https://voiso.com/
What is Voiso? Advanced hosted call center solution. Voiso is dedicated to make your call and contact center the best it can be. Agents enjoy intuitive dashboards. Supervisors enjoy performance insight through 50+ metrics It takes only 2 minutes to deploy. Keep your phone numbers. Import all of your agents... Read More
Vonage
Website: https://www.vonage.com/
Vonage, a global cloud communications leader, helps businesses accelerate digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create experiences that boost sales and... Read More
Webhelp
Website: https://www.webhelp.com
Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its over 100,000 passionate employees across more than 55 countries thrive on... Read More
Workato
Website: http://workato.com
The leader in enterprise automation, Workato helps organizations work faster and smarter without compromising security and governance. Built for Business and IT users, Workato is trusted by over 17,000 of the world's top brands, including Broadcom, Intuit, and Box. Headquartered in Mountain View, Calif., Workato is backed by Altimeter Capital,... Read More
Yahoo
Website: https://www.adtech.yahooinc.com/zh-hans
Yahoo reaches nearly 900 million people around the world, bringing them closer to finance, sports, shopping, gaming and news—with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search and... Read More
Zendesk
Website: http://www.zendesk.com
Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a customer service software company that designs solutions to help foster better customer relationships. Powerful, innovative customer experiences should... Read More
Zoho CRM Plus
Website: https://www.zoho.com/crm/crmplus/
Zoho CRM Plus is an award-winning, unified customer experience platform that is trusted by thousands of businesses worldwide. The platform is designed to help businesses of all sizes unify their sales, marketing, and customer service efforts in one place. It is powered by a unified interface that brings together CRM,... Read More
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