Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Michael Dela Cruz
Head of CX Strategy e& UAE19 June 2026 | Post-Conference Focus Day
11:20 AM Case Study | How e& Enabled Organisational to Deliver Customer-Centric Transformation at Scale
- Embedding customer-centric thinking into leadership behaviours, frontline roles, and day-to-day decision-making
- Equipping your organisation with the skills, tools, and governance needed to translate CX strategy into consistent execution
- Driving cross-functional alignment to ensure teams work towards shared customer and business outcomes
- Demonstrating how organisational enablement contributes to measurable improvements in experience and operational performance
Check out the incredible speaker line-up to see who will be joining Michael.
Download The Latest AgendaIn Partnership With:
QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
©2026 IQPC. All rights reserved.
