The leading hospital sweeped 11 awards at the industry-leading CX Asia Excellence Awards 2024 – and in this session, we dive deep into the unique ecosystem within the organisation and how they have emerged as one of the bests.
• MarTech Ecosystem Integration
• Mobile First Approach
• Data-Driven Insight
• Employee is a Key
Reserved for Foundation Event Partner
CX remains one of the key differentiating factors in elevating an organisation’s competitive advantage, and this is further highlighted with the market projected to reach over USD$7-billion by 2028. This fast pace of growth (over 18%!) demonstrates the strong belief and continuous investments into this function as a foundation for global success.
• The Digital-First Reality: How Asia's hyper-connected consumers are reshaping CX standards and expectations.
• Growth Champions: Success patterns from the region's most innovative customer experience transformations.
• Tomorrow's Playbook: Building resilient CX strategies in volatile markets.
Join us in this Speed Networking Session where you will be able to meet other participants at the Conference! During this session, you will have the opportunity to engage with several leaders in a short amount of time and exchange business cards to take the conversation beyond the Conference.
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Navigate the smart adoption of technology to enhance crucial customer experiences without losing the vital human touch that builds trust and long-term relationships during economic hardship.
• The Numbers Game: What's actually driving ROI in customer experience automation.
• The Customer Verdict: Fresh insights on where AI is enhancing vs damaging customer relationships - and what this means for your 2025 strategy.
• The Implementation Gap: Why most AI projects in customer experience fail to deliver - and how leading brands are avoiding these common pitfalls.
• The Breaking Point: Critical moments when digital solutions fall short - and how to seamlessly transition to human intervention.
• The Empowerment Factor: Equipping frontline teams with the right tools and authority to resolve complex issues technology can't handle.
• The Integration Blueprint: Creating seamless handoffs between automated systems and human teams that actually enhance customer satisfaction.
Structured to maximise audience interaction and participation, our specially curated Interactive Discussion Groups (IDGs) focuses on different industry challenges. Each session allows you to zone-in and focus on the topics that matters most to you, providing an opportunity for you to not only learn from your peers first-hand but share your challenges actively as well. See the full list of our IDG topics below:
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
Aeon Group Malaysia is a leading retail conglomerate in Malaysia, offering a wide range of products and services. Known for its hypermarkets, supermarkets, and shopping malls, Aeon Group caters to the diverse needs of Malaysian consumers.
· How AEON is Transforming Branches and Stores for a Digital-First Future.
· Leveraging data for personalised marketing, and creating seamless online-to-offline (O2O) journey.
· Moving beyond the traditional model of branches and stores as solely transactional spaces.
· Focus on building engagement, fostering brand loyalty, and offering value-added services.
· Community Hubs: Transforming branches and stores into community hubs, hosting events, workshops, and offering gathering spaces for customers to connect with each other and the brand.
Personalised Customer Journeys: Leveraging data and technology to personalise the customer journey within branches and stores, offering tailored recommendations, product demonstrations, and service options.