Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Helen Ng

Chief Executive Officer General Storage Company (Lock+Store)

• Examining how CX transformation is evolving from technology enablement to enterprise-wide accountability

• Discussing the operational realities of integrating AI and automation while maintaining service quality and empathy

• Debating how economic pressures, regulatory shifts, and workforce evolution are reshaping delivery models across Asia

• Highlighting what leading organisations are doing differently to embed customer-centric thinking across business strategy, operations, and culture

Exploring how General Storage transformed customer communication through its AI-powered omnichannel platform, uniting automation and empathy.

• Creating frictionless messaging experiences that balance efficiency and human warmth

• Using conversational AI to scale responsiveness without losing brand voice

• Empowering teams to deliver faster, more personalised support

• Demonstrating measurable gains in customer satisfaction and retention

Check out the incredible speaker line-up to see who will be joining Helen.