Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Shalini Seneviratne

Marketing Director - Baby and Child Care Kimberly-Clark

• Clarifying data usage, AI involvement and personalisation logic to reduce perceived risk

• Communicating with clarity and honesty during moments where trust is most vulnerable

• Aligning marketing messages with operational reality to avoid expectation gaps

• Tracking trust metrics and sentiment to understand their impact on loyalty and revenue

Check out the incredible speaker line-up to see who will be joining Shalini.