Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Vivian Miao
Organizational Development Director - Global Customer Support Center Trip.comVivian Miao has been with Trip.com for 20 years, bringing extensive experience in organizational development and employee experience. She has played a crucial role in designing and optimizing the organizational structure to enhance overall effectiveness, ensuring efficient operations and the achievement of strategic objectives for Trip.com's Global Customer Support Center. Vivian focuses on enhancing talent reserves and empowering employees with insights and tools to deliver a convenient and seamless customer experience, thereby supporting the organization's operations at various stages of strategic development.
18 June 2026 | Main Conference Day 2
3:10 PM Fireside Chat | Empowering the Frontline: How LEGO Turned Its Contact Centre into a Brand Experience Hub
• Repositioning the customer centre as a key brand touchpoint and community builder
Check out the incredible speaker line-up to see who will be joining Vivian.
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