Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Philip Joseph

Senior Vice President - Group Customer Experience Indosat Ooredoo

Exploring how Indosat Ooredoo Hutchison redefined its contact centre’s role from service recovery to strategic experience enablement.

• Integrating AI, automation and digital channels into one experience ecosystem

• Redefining agent empowerment through data visibility and feedback loops

• Implementing performance frameworks that link service quality to business outcomes

• Measuring ROI through speed, satisfaction and operational efficiency gains

Check out the incredible speaker line-up to see who will be joining Philip.