Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Hui Hwa Koh-Minjoot
Vice President & Head, Allied Health & Patient Experience, Group Procurement (Ph IHH Healthcare18 June 2026 | Main Conference Day 2
4:30 PM Case Study | Reigniting Purpose and Care – Building a Culture of Experience Excellence
Exploring how IHH Healthcare Singapore is strengthening its patient experience culture by reconnecting employees with purpose, care and service excellence.
• Embedding CX as a shared organisational responsibility across all departments - from F&B to clinical care
• Implementing the “People-Patient Experience” strategy to achieve positive employee experience with positive patient outcomes
• Using technology and AI to simplify daily work and free staff to focus on care
• Building a patient experience roadmap that fosters empathy, accountability and pride in service
Check out the incredible speaker line-up to see who will be joining Hui Hwa.
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