Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Yash Sheth

Head of Customer Lifecycle Strategy GoFood Gojek

Examining how leading organisations are transforming raw customer data into insight that informs design, service and strategy.
Discussing how to connect voice-of-customer, operational and behavioural data to uncover actionable intelligence
Highlighting the systems, skills and leadership required to turn analytics into meaningful change rather than dashboards

• Transforming raw customer data into meaningful insights that drive engagement

• Strengthening relationships by tailoring interactions to individual preferences

• Balancing automation and human touch for superior service

• Highlighting industry leaders' personalisation best practices

Check out the incredible speaker line-up to see who will be joining Yash.