Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Yash Sheth

Head of Subscriptions and Loyalty Gojek

• Examining how leading organisations are transforming raw customer data into insight that informs design, service and strategy.

• Discussing how to connect voice-of-customer, operational and behavioural data to uncover actionable intelligence

• Highlighting the systems, skills and leadership required to turn analytics into meaningful change rather than dashboards

• Transforming raw customer data into meaningful insights that drive engagement

• Strengthening relationships by tailoring interactions to individual preferences

• Balancing automation and human touch for superior service

• Highlighting industry leaders' personalisation best practices

Check out the incredible speaker line-up to see who will be joining Yash.