Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Emma Cabochan
Senior Vice President of Legal Services and Head of Data Privacy Asia United Bank18 June 2026 | Main Conference Day 2
12:00 PM Balancing Personalisation and Privacy: Using Customer Insight Responsibly
- Understanding what today's customers expect in exchange for their data, and where personalisation starts to feel intrusive rather than valuabl
- Designing insight strategies that prioritise relevance, transparency and consent, rather than volume or surveillanc
- Using analytics to identify when personalisation adds value, and when simplicity, consistency or choice matter mor
- Balancing regulatory requirements, data governance and customer trust while still delivering differentiated experiences at scale
Check out the incredible speaker line-up to see who will be joining Emma.
Download The Latest AgendaIn Partnership With:
QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
©2026 IQPC. All rights reserved.
