Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Babul Balakrishnan

Babul Balakrishnan

Senior Vice President Customer Experience Thunes

18 June 2026 | Main Conference Day 2

12:40 PM Panel Discussion | Elevating the Human Advantage in the Era of Intelligent Operations

• Redefining the value of human capability as automation reshapes customer engagement

• Developing adaptive skills and emotional intelligence as core competencies for the modern service workforce
• Aligning leadership behaviours with empowerment, ownership and continuous learning

Check out the incredible speaker line-up to see who will be joining Babul.

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