Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Babul Balakrishnan
Senior VP, Customer Experience (Cx) Thunes18 June 2026 | Main Conference Day 2
9:40 AM Panel Discussion | The Unsung Heroes: The People Making AI Actually Work in CX
While most CX conversations focus on technology, this panel will discuss the operational muscle required to run AI agent solutions—the people, the tools, and the lessons learned from what broke. AI agents often fail not because of the technology, but because of how they are operated. This session is designed for leaders building the operational layer necessary to bring an AI agent into production and ensure continuous improvement.
3:10 PM Panel Discussion | Elevating the Human Advantage in the Era of Intelligent Operations
- Unpacking the current imbalance between automation and human intervention
- Redefining the value of human capability as automation reshapes customer engagement
- Developing adaptive skills and emotional intelligence as core competencies for the modern service workforce
- Aligning leadership behaviours with empowerment, ownership and continuous learning
Check out the incredible speaker line-up to see who will be joining Babul.
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