Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Melody Lim
Head of Customer Experience Aboitiz Power17 June 2026 | Main Conference Day 1
9:05 AM Opening Remarks from the Chair
18 June 2026 | Main Conference Day 2
12:30 PM Case Study | Understanding Moments That Matter: How AboitizPower Used Customer Insight to Redesign Key Energy Journeys
- Combining customer feedback, digital behaviour and service interaction data to pinpoint moments that most strongly influence satisfaction and retention
- Moving beyond average CSAT scores to uncover specific breakdowns across billing, onboarding and digital engagement journeys
- Using analytics to prioritise CX investments and focus improvement efforts where they would deliver the greatest commercial and customer impact.
- Measuring success through improvements in digital adoption, engagement levels and overall customer trust
Check out the incredible speaker line-up to see who will be joining Melody.
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