Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Melody Lim

Melody Lim

Head of Customer Experience Aboitiz Power

17 June 2026 | Main Conference Day 1

9:05 AM Opening Remarks from the Chair

5:20 PM Closing Remarks from the Chair and End of Day One

18 June 2026 | Main Conference Day 2

9:05 AM Opening Remarks from the Chair

10:10 AM Panel discussion | Delivering End to End Experience through Connected Teams

• Exploring how CX, digital and contact centre teams are building shared accountability for customer outcomes

• Discussing how to overcome silos, align incentives and create clear ownership across journeys.
• Examining leadership models that bring together operations, data and design to deliver consistent service
• Sharing examples of cross-department initiatives that have improved both efficiency and customer satisfaction

12:30 PM Case Study | Breaking Barriers: How AboitizPower Transformed Customer Experience in Power Utilities Through Technology and People

  • Shifting from a traditional utility's reactive service delivery to customer-centric experience management
  • Building a culture powered by people and innovation by aligning teams, processes, and technology to deliver seamless and meaningful customer experiences
  • Transforming experience into competitive advantage by driving customer trust, operational excellence, and sustainable growth through CX transformation
  • Combining customer feedback, digital behaviour and service interaction data to pinpoint moments that most strongly influence satisfaction and engagement 

3:10 PM Panel Discussion | Unlocking the Power of Data-Driven Insights to Scale Personalisation and Customer Loyalty

• Transforming raw customer data into meaningful insights that drive engagement

• Strengthening relationships by tailoring interactions to individual preferences
• Balancing automation and human touch for superior service
• Highlighting industry leaders' personalisation best practices

Check out the incredible speaker line-up to see who will be joining Melody.

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