Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Riana Ramahandridona
Vice President and General Manager of Global Customer Success Circles17 June 2026 | Main Conference Day 1
12:30 PM Designing Personalised Customer Journeys with AI That Feel Relevant, Not Intrusive
- Using customer, behavioural and journey data to personalise experiences around real needs and moments that matter
- Applying AI to adapt journeys in real time while maintaining transparency, choice and customer trust
- Designing personalisation strategies that respect privacy expectations and avoid over-personalisation
- Measuring success through relevance, engagement, loyalty and long-term customer value
Check out the incredible speaker line-up to see who will be joining Riana.
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