Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Riana Ramahandridona
Vice President and General Manager of Global Customer Success Circles17 June 2026 | Main Conference Day 1
12:30 PM Case Study | How Circles is Reinventing Customer Experience across Telco Brands
- Redesigning customer journeys across multiple markets to address evolving expectations around speed, simplicity, and digital engagement
- Identifying common friction points across telco experiences and implementing targeted improvements at scale
- Balancing localisation with consistency when transforming CX across different markets and customer segments
- Demonstrating measurable impact through improvements in acquisition, engagement, retention, and customer satisfaction
- Shifting telco mindsets from transactional service delivery to experience-led engagement, where CX becomes a key driver of growth and differentiation
Check out the incredible speaker line-up to see who will be joining Riana.
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