Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Dr. Kartina Sury
Asia Regional Leadership Council CXPA18 June 2026 | Main Conference Day 2
2:10 PM Fireside Chat | Turning Service Insight into Faster Resolution with Data and AI
- Using interaction, journey and operational data to identify the root causes of repeat contacts and service failure
- Applying AI to route customers to the right channel, agent or resolution path in real time
- Empowering frontline teams with context and insight to resolve issues faster and with greater confidence
- Measuring impact through improvements in first-contact resolution, effort reduction and customer satisfaction
Check out the incredible speaker line-up to see who will be joining Kartina.
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