CX Asia Excellence Award
16 JUNE 2027 | Singapore


The CX Asia Excellence Awards celebrates the region’s most innovative and impactful customer experience achievements. Now in its 13th year, this prestigious ceremony honours organisations and leaders who are redefining customer engagement through bold strategy, AI-powered transformation, and outstanding omnichannel experiences. The winners represent the highest standard of excellence across Asia’s dynamic CX landscape.

The CX Asia Excellence Awards is Asia's top recognition for exceptional customer experience achievements. Join us in celebrating the best practices and transformative strategies that have elevated the CX landscape across the region.

Mark Your Calendar!



Submissions Open
AUGUST 2026
Submit Your Entry
Submissions Deadline
FEBRUARY 2027
Shortlisted Finalists Announcement
END FEBRUARY 2027
CX Asia Excellence Awards & Networking Dinner
16 JUNE 2027

CX Asia Excellence Awards Categories!

Contact centre Best Contact Centre Award
Operational excellence Best Operational Excellence Award
Digital experience Best Digital Experience Award
Artificial intelligence Best Use of AI
Data and customer insights Best Use of Data & Customer Insights Award
Team and leadership Best CX Team & Leadership
CX technology Best Use of CX Technology Award
Customer journey management Best Customer Journey Management
Customer experience Best Customer Experience Award
Marketing agency Best Marketing & CX Agency (NEW)

Awards FAQ

CX Asia 2027 Awards Frequently Asked Questions