CX Asia Excellence Awards





About The Awards

The CX Asia Excellence Awards is born out of a simple vision; to create an event that will honor the highest level of achievement in customer experience (CX) across the Asian community. Returning for the 5th year, the Awards has now become a must-attend affair for CX professionals in Asia and for organisations that have put customers at the heart of their businesses. 


Want to position yourself as the best? Download our awards brochure by clicking on the button below.

Application Deadline:
21 June 2019

Shortlisted Finalists Announced:
2 August 2019

The CX Asia Hall of Fame

Past CX Asia Awards crème de la crème winners:


BEST DIGITAL EXPERIENCE

2018

GOLD: Alliance Bank Malaysia Berhad

SILVER: Ministry of Manpower

BRONZE: DBS Bank Ltd

2017

GOLD: CIMB

SILVER: Mahindra Comviva and Econet

Wireless

BRONZE: DBS Bank Ltd

2016

GOLD: ZALORA

SILVER: DBS Bank Hong Kong

SILVER: DBS Bank Singapore

BRONZE: Dialog Axiata PLC

BEST USE OF CX TECHNOLOGY

2018

GOLD: AXA Hong Kong

SILVER: Tenaga Nasional Berhad

BRONZE: Hyperlab

2017

GOLD: Hong Leong Bank Berhad

SILVER: Singtel

BRONZE: Volkswagen Group Australia

2016

GOLD: Singtel

SILVER: EdgeVerve Systems Limited (an Infosys company)

BRONZE: Potentiate Sdn Bhd

BRONZE: ZALORA

BEST BRAND EXPERIENCE

2018

GOLD: Maybank

SILVER: Ocean Network Express Pte Ltd

BRONZE: AXA Affin General Insurance Berhad

2017

GOLD: Siam Commercial Bank

SILVER: Himawari Life Insurance

BRONZE: Shiseido Travel Retail Asia Pacific

BEST USE OF MOBILE

2018

GOLD: Hong Kong Tourism Board

SILVER: Australia Post

BRONZE: Philippine Savings Bank

2017

GOLD: Mahindra Comviva and Econet Wireless

SILVER: DBS Bank Ltd

BRONZE: AXA Hong Kong

BEST EMPLOYEE ENGAGEMENT

2018

GOLD: DBS Bank Ltd

SILVER: HP Customer Support APJ Care Center

BRONZE: RHB Bank Berhad

2017

GOLD: SP Group

SILVER: DBS Bank Ltd

BRONZE: OCBC Bank - Business Banking Commercial Service Centre

2016

GOLD: DBS Bank Singapore

SILVER: Singtel

BRONZE: Measat Broadcast Network Systems Sdn Bhd

BEST CUSTOMER EXPERIENCE AWARD

2018

GOLD: Orchard Turn Developments Pte Ltd

SILVER: Philippine Savings Bank

BRONZE: Ministry of Manpower

2017

GOLD: DBS Bank Ltd

SILVER: Central Provident Fund Board

BRONZE: Philippine Savings Bank

2016

GOLD: OCBC Bank

GOLD: Singtel

SILVER: Singapore Post Limited

BRONZE: Philippine Savings Bank

CX VENDOR EXCELLENCE

2018

GOLD: Accenture Interactive Singapore

SILVER: SPARC International Pte Ltd

BRONZE: Tech Mahindra Business Process Services

2017

GOLD: DSI Academy

SILVER: Accenture Interactive

BRONZE: Jirnexu

BRONZE: Terragni Consulting

BEST OMNI-CHANNEL EXPERIENCE

2018

GOLD: Alliance Bank Malaysia Berhad

SILVER: Maybank

BRONZE: Concentrix

2017

GOLD: SingTel

SILVER: Sino Club

BRONZE: DBS Bank Ltd

BEST SOCIAL MEDIA STRATEGY

2018

GOLD: Celcom Axiata Berhad

SILVER: HP Customer Support APJ Care Center

BRONZE: Philippine Savings Bank

2017

GOLD: HP Customer Support APJ Care Center

SILVER: Maybank

BRONZE: DBS Bank Ltd

2016

GOLD: HP Customer Support APJ Contact Center

SILVER: DBS Bank Singapore

BRONZE: Dell Technologies

BEST CONTACT CENTRE

2018

GOLD: HP Customer Support APJ Care Center

SILVER: DBS Bank Ltd

BRONZE: Celcom Axiata Berhad

2017

GOLD: Singtel

SILVER: DBS Bank Ltd

BRONZE: Maybank

2016

GOLD: Singtel

SILVER: DBS Bank Hong Kong

SILVER: DBS Bank Singapore

BEST CUSTOMER SERVICE TEAM

2018

GOLD: Ministry of Manpower

SILVER: Philippine Savings Bank

BRONZE: Intuit Singapore

2017

GOLD: Orchard Turn Developments Pte Ltd

SILVER: Singtel

BRONZE: Philippine Savings Bank

2016

GOLD: Orchard Turn Developments Pte Ltd

SILVER: Marina Bay Sands Pte Ltd

BRONZE: OCBC Bank

BEST CX PERSONALITY

2018

WINNER: Mary Felicia Sim, Orchard Turn Developments Pte Ltd

2017

Winner: Dr. Yew Ker Ling, SingTel Group