Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Kirk Chua
Customer Service Lead, Associate General Manager, Airport Operations Services Changi Airport Group18 June 2026 | Main Conference Day 2
3:10 PM Panel Discussion | Elevating the Human Advantage in the Era of Intelligent Operations
- Unpacking the current imbalance between automation and human intervention
- Redefining the value of human capability as automation reshapes customer engagement
- Developing adaptive skills and emotional intelligence as core competencies for the modern service workforce
- Aligning leadership behaviours with empowerment, ownership and continuous learning
Check out the incredible speaker line-up to see who will be joining Kirk.
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