Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Andrew Kollmorgen
Director of Field Architecture APJ Liveperson17 June 2026 | Main Conference Day 1
9:40 AM From Cost Centre to Growth Engine: GenAI in the Contact Centre
In this fireside chat, Andrew Kollmorgen, Director of Field Architecture, LivePerson APJ, explores how organizations can move beyond AI hype to design customer experiences that deliver measurable ROI. He'll share how leading teams identify "hero intents," create a digital front door, and orchestrate AI agents that work alongside human advisors to deliver faster, more personalized support.
The session will also cover practical approaches to AI governance, safety, and delivery assurance, providing a clear playbook for scaling Generative AI successfully in the contact centre and unlocking its true impact on CX.
Check out the incredible speaker line-up to see who will be joining Andrew.
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