Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Rahm Rajaram

Vice President Operations ShopBack

18 June 2026 | Main Conference Day 2

9:40 AM Panel Discussion | The Unsung Heroes: The People Making AI Actually Work in CX

While most CX conversations focus on technology, this panel will discuss the operational muscle required to run AI agent solutions—the people, the tools, and the lessons learned from what broke. AI agents often fail not because of the technology, but because of how they are operated. This session is designed for leaders building the operational layer necessary to bring an AI agent into production and ensure continuous improvement.

Check out the incredible speaker line-up to see who will be joining Rahm.

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