Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Lolitta Suffian

SVP CX Bank Simpanan Nasional

• Exploring how CX, digital and contact centre teams are building shared accountability for customer outcomes

• Discussing how to overcome silos, align incentives and create clear ownership across journeys.

• Examining leadership models that bring together operations, data and design to deliver consistent service

• Sharing examples of cross-department initiatives that have improved both efficiency and customer satisfaction

• Transforming raw customer data into meaningful insights that drive engagement

• Strengthening relationships by tailoring interactions to individual preferences

• Balancing automation and human touch for superior service

• Highlighting industry leaders' personalisation best practices

Check out the incredible speaker line-up to see who will be joining Lolitta.