Artificial Intelligence in CX

Building Trust in AI: Transparency, Personalization and Customer Loyalty

February 25 by CX Network

In this CX Network webinar, discover transparent, personalized AI experiences that customers actually trust.

Artificial Intelligence in CX

Nominations now open: CX Network’s top AI leaders in CX 2026

January 31 by CX Network

Submit your nomination for the most influential AI leaders in customer experience

Artificial Intelligence in CX

How to get started with AI in highly regulated industries

January 13 by Melanie Mingas

From governance to trust and operationalization, Mrunal Gangrade, VP at JPMorgan Chase & Co, tells CX Network how to get started with AI

Artificial Intelligence in CX

Are AI-generated images putting customers off?

January 12 by Melanie Mingas

two models drinking soda with seven fingers on each hand

Jacqueline Bourke from Getty Images explains why brands should think twice before using AI-generated images in their marketing campaigns

Artificial Intelligence in CX

AI regulation in APAC: Current developments and key areas

January 12 by Jerome Smail

Robot and human hand touching AI letters made from glass

Nine ways AI is regulated and legislated across the Asia-Pacific region to build trust and transparency and tackle misinformation, bias, and hallucinations

Customer Experience

What we learned at All Access: Future of CX

January 09 by Chloe Chappell

Senior event producer Chloe Chappell rounds up key takeaways on AI agents, new service models, the barriers to AI adoption, and pe

Events

Feb
24 - 25 CX USA Exchange

Feb
24 All Access: Future of Customer Listening 2026

Feb
25 Building Trust in AI: Transparency, Personalization and Customer Loyalty

Mar
03 - 05 CCW UK Executive Exchange

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Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Customer operations director

Travel Counsellors

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

Head of Customer Solutions and CX operations

Domain

Andrae Kirkland

Lead tech program manager

Nike

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Yvette Mihelic

Director customer experience rail operations and m...

John Holland Group

Montserrat Padierna

Customer insights and analytics lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

VP - customer experience and people development

Dialog Axiata PLC

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Building Trust in AI: Transparency, Personalization and Customer Loyalty

Nominations now open: CX Network’s top AI leaders in CX 2026

How to get started with AI in highly regulated industries

Are AI-generated images putting customers off?

AI regulation in APAC: Current developments and key areas

What we learned at All Access: Future of CX

Events

Popular Content

Our Mission

Our Community

Trusted By Industry Leaders

Turn insight into strategy. Sign up and get unlimited access to our full content library and networking tools. All for free.

Thought Leadership Content

Why Learn With CX Network

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03)Online Events

04)Webinars

05)WhitePapers & Reports

Our Advisory Board

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Question About CX Network?

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CX Network COMMUNITY

ADVERTISE WITH US

JOIN THE CX Network COMMUNITY

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All for free.