Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Aleksei Shuravin

Aleksei Shuravin

Head of Customer Service Salmon Group

17 June 2026 | Main Conference Day 1

4:30 PM Translating Contact Centre Data Into Business Influence

  • Identifying the most compelling metrics and insights for cross-functional leaders
  • Linking service data to business outcomes like churn, loyalty and sales
  • Telling the story behind the numbers - and getting buy-in from senior stakeholders
  • Using insight to elevate the contact centre’s strategic value  

Check out the incredible speaker line-up to see who will be joining Aleksei.

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