Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Jaslyin Qiyu
Chief Marketing Officer & Head of Customer Experience Cigna Healthcare17 June 2026 | Main Conference Day 1
12:00 PM Fireside Chat | Building Trust and Transparency in AI-Enabled Customer Engagement
- Exploring how organisations can maintain customer trust when deploying AI across both customer experience and marketing functions
- Establishing clear guardrails around AI usage, including human oversight, accountability, and decision traceability
- Ensuring transparency in customer-facing interactions without undermining confidence or experience quality
- Building AI literacy across teams to enable responsible adoption and better decision-making at scale
Check out the incredible speaker line-up to see who will be joining Jaslyin.
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