Resource Library

View Your Event Guide - Customer Experience Asia

CX Asia Week is set to return in Singapore this November. This is Asia’s only event that offers a comprehensive coverage on customer experience.70+ Speakers from across the industry, including Metlife, UBS, Intel, GO-JEK, Citi, AirAsia, Japan Airlines, Pizza Hu ...

Featured Content

The Three Customer Service Megatrends In 2021 [Report]

The COVID-19 pandemic has elevated the importance of customer service to nurture customers, retain and increase their loyalty, and grow revenue. Customer service leaders are also accelerating modernization strategies that were already underway within their enterprises — the value of which will extend far beyond the current circumstances. This report...

Customer Experience Management APAC Report 2020

Companies across the globe are embarking on a mission to win customers and market share by being customer-centric. Looking at Asia-Pacific, customers in this region have seen a lot of progression over the last few years and this growth is set to continue. In this APAC report, we look at how...

How To Build A Modern Digital Customer Service Strategy

The goal of any successful organization today is to go beyond voice and chat technology to deliver an “omni-digital” customer engagement strategy that helps them reach customers on all the digital communications channels they love today, as well as those they’ll use in the future. Our proud CX Asia Week...

Top Initiatives Incorporated Into The CX Mandate

What initiatives are you incorporating into your CX mandate?In our CX Asia survey we asked industry leaders what new initiatives they would be incorporating into their CX Mandate for 2019 and beyond. We explored each theme to identify the trends, challenges and highlights for the coming years in the customer...

How to Humanize Customer Experience in the Digital Age

In this report we examine Humanizing CX. How businesses must not lose focus on the power of human elements to influence purchasing decisions but also how technology can aid the human input through tools such as empathy mapping and sentiment analysis. Download now to find out how you can create...

Why Self-Service is a Must for CX in 2019

The growing popularity of self-service demonstrates that when done right, a lot of customers prefer this do it yourself style model. In this report we explore how self-service will shape up in the years to come with the advance of technology and our shifting customer behaviours. How can companies adopt...

Sponsorship Information

CX Asia Week 2021 - Past Attendee Snapshot

Take a look at our Current Attendee Snapshot to see the likes of who you will get to meet and network with at the upcoming show this September.If you would like to get a copy of this report sent to you directly, click here.

View Post-Show Report - CX Asia Week 2020 - Virtual Edition

2020 has been a challenging year for everyone – but with your support, we were able to bring CX Asia Week 2020 to you, in the safety and comfort of your homes and offices.Held on 21 – 25 September 2020, we saw over 1,600 attendees from 40 different countries join...

Additional Content Download

Past Speaker Interview: Johnson & Johnson

Sandeep Maheshwari, Technology Director, ASPAC at Johnson & Johnson, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Past Speaker Interview: Nu Skin Enterprises

Steve Carlile, Head of Global Digital Center of Excellence at Nu Skin Enterprises, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Past Speaker Interview: Merck

Anita Nair, Head of Analytics & Market Insights at Merck, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Past Speaker Interview: Grab

George Lang, Head of Product, Customer Support at Grab, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

Past Speaker Interview: Singapore Life

Walter de Oude, CEO at Singapore Life, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

CX Asia Excellence Awards

CX Asia 2021 Awards Brochure

The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives. Returning for a 7th year, the highly-anticipated 2021 CX Asia Excellence Awards is now open for submissions. Celebrate your...