22 - 25 September, 2020 | SANDS EXPO & CONVENTION CENTRE, SINGAPORE

Resource Library

View Your Event Guide - Customer Experience Asia

CX Asia Week is set to return in Singapore this September. This is Asia’s only event that offers a comprehensive coverage on customer experience.70+ Speakers from across the industry, including Metlife, UBS, Intel, GO-JEK, Citi, AirAsia, Japan Airlines, Pizza H ...

Featured Content

CX Asia Week 2019 Post Show Report

We had a great time at CX Asia Week this past September 23-26! Take a look at everything that went down - from the CX Asia Excellence Awards to our Top 12 Highlights.Then join us at CX Asia week next year in Singapore. If you would like a copy of...

CXO Panel: Redefining the CX Ecosystem in a Connected Age

As one of our top rated discussions at CX Asia Week 2019, check out this 40-min exclusive session from our esteemed panel featuring:Neil Gardner, Chief Customer Officer, Asia - Generali AsiaPedro Sousa Cardoso, Global Head of Digital Commerce & Regional Head of Digital ASEAN & South Asia - Standard CharteredNikolaus...

Customer Experience APAC Report 2020

Companies across the globe are embarking on a mission to win customers and market share by being customer-centric. Looking at Asia-Pacific, customers in this region have seen a lot of progression over the last few years and this growth is set to continue. In this APAC report, we look at...

Sponsorship enquiry

Sponsorship & Exhibition Prospectus

Stay at the forefront of your key prospects’ minds! CX Asia Week provides the ‘perfect platform’ to network with potential buyers who are aggressively seeking solutions in this market. Take a look our Sponsorship & Exhibition Prospectus to see a breakdown of our audience, packages, pricing and opportunities to maximise your ROI.Email...

CX Asia Week 2019 - Attendee List

Take a look at our Current Attendee Snapshot to see the likes of who you will get to meet and network with at the upcoming show this September.If you would like to get a copy of this report sent to you directly, click here.

Presentations

Going Beyond the Artificial Intelligence Hype to Create Impactful Macro and Micro CX Moments

Adam Geneave, Chief Customer Happiness Officer at AirAsia was one of our distinguished speakers at CX Asia Week last year. View his presentation on how AirAsia is capitalising on AI to effect positive customer experience – from major digital transformation programmes in the areas of omnichannel, agile improvements with the...

Building a Digitally-Empowered End-to-End Customer Journey

At CX Asia Week 2019, Francesco Lagutaine, Chief Marketing & Experience Design Officer at Manulife presented on Building a Digitally-Empowered End-to-EndCustomer Journey.  In this presentation, he shares how Manulife embarked on a five-year integrated approach to getting their digital foundations right – making strategic investments in areas such as omni-architecture,...

Additional Content Download

Past Speaker Interview: Singapore Life

Walter de Oude, CEO at Singapore Life, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.

The CX Mandate - Top Initiatives

What initiatives are you incorporating into your CX mandate?In our CX Asia survey we asked industry leaders what new initiatives they would be incorporating into their CX Mandate for 2019 and beyond. We explored each theme to identify the trends, challenges and highlights for the coming years in the customer...

Humanize Customer Experience in the Digital Age

In this report we examine Humanizing CX. How businesses must not lose focus on the power of human elements to influence purchasing decisions but also how technology can aid the human input through tools such as empathy mapping and sentiment analysis. Download now to find out how you can create a true...

Why Self-Service is a Must for CX

The growing popularity of self-service demonstrates that when done right, a lot of customers prefer this do it yourself style model. In this report we explore how self-service will shape up in the years to come with the advance of technology and our shifting customer behaviours. How can companies adopt...

CX Asia Excellence Awards

CX Asia 2020 Awards Brochure

The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives. Returning for a 6th year, the highly-anticipated  2019 CX Asia Excellence Awards is now open for submissions. Celebrate your...

CX Awards Application Form 2020 - Best Brand Experience

This award recognises companies that have achieved incredible brand equity through innovative marketing and consumer-centric engagement strategies contributing directly to improved brand relationships and thereby customer experience.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Contact Centre

This award recognises and promotes Contact Centres that utilise innovative methods, metrics and ideas to provide quality support to their customers with strong business performance. Judges will consider each submission based on the demonstrable utilization of the core and advanced principles of effective contact centre management, regardless of the size...

CX Awards Application Form 2020 - Best Customer Experience Award

This award celebrates and promotes the highest level of customer experience across Asia. Awards will honor and recognize organizations that promote an exceptional end-to end customer experience by putting their customers at the heart of every process, people and technology.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Customer Experience Team

This award recognises the group of individuals who demonstrates extraordinary commitment to delivering exceptional customer experience. In addition, service interactions, service culture, team spirit, product knowledge, and customer service best practices are taken into consideration.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best CX Personality

Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Digital Experience

This award recognises the delivery of exceptional customer experience across various digital channels and touchpoints. The Best Digital Experience Awards provides a vehicle for sharing best practices in engaging tech-savvy consumers through the strategic alignment of digital platforms, marketing and customer interactions.Fill up your business contact and download the form...

CX Awards Application Form 2020 - Best Employee Engagement

This award recognises companies that demonstrates the most compelling and holistic approach when it comes to their workforce engagement strategy. The submission needs to provide evidence that their strategies proved successful in making their employees more fulfilled in their work by providing methods and metrics used to measure ROI.Fill up...

CX Awards Application Form 2020 - Best Omni-Channel Experience

This award recognises organisations’ efforts in the pursuit of a seamless omni-channel CX strategy which demonstrates a clear understanding of the customer journey and best practices on optimising the customer’s interactions on preferred channels.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Social Media Strategy

This award recognises organisations who are utilising social media as a strategic channel for excellent customer interaction, engagement, service support, marketing and sales promotion contributing to a seamless end-to-end omni-channel customer experience. Judges will consider the impact of social media on improving customer satisfaction, loyalty and brand or product awareness....

CX Awards Application Form 2020 - Best Use of CX Technology

This award recognises companies who have made the best use of technologies as a core strategy in their commitment to elevate the overall system efficiency, resources management and Customer Service quality. In addition, connectivity and harmonisation of these technologies will also be taken into consideration.Fill up your business contact and...

CX Awards Application Form 2020 - Best Use of Mobile

This award focuses on the program that highlights meaningful engagement with consumers using a mobile platform. Entrants must demonstrate innovativeness and effective use of mobile channels including, but not limited to, QR codes, apps, games, location-based services and mobile web marketing.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - CX Vendor Excellence

This award recognises any type of vendor (software, research firm, consultant etc.) that has significantly contributed to the success of their client’s customer experience programs.Fill up your business contact and download the form now.