Resource Library

Preliminary Agenda - Customer Experience Week Asia 2020

CX Asia Week is back in Singapore, September 22-25!CX Asia is going to be BIGGER (500+ attendees!), BETTER (even more content and expanded topic focuses into Design Thinking, Operational Excellence, Service Transformation), and more MEMORABLE (Returning f ...

Featured Content

CX Mandate: In a Time of Crisis

In light of this, we at CX Asia Digital have put together a 25 page report that identifies the shift in priorities from the new year to now. Drawing on key players in the industry we uncover the CX mandate, expand the focus of investments, and explore the impact of...

How To Remain Relevant In A Post-COVID-19 World

We are living through epoch-making times. What will the post-COVID-19 world order look like? There are three key areas to focus on: adapt, align and automate. We spoke with two CX experts, Anila Fredricks, Head of Customer Service Operations at Telstra and Adeline Tiah, Head of Marketing & Partnerships at...

Customer Experience Asia Presentation E-book

This comprehensive, 105 page ebook contains a curated collection of some of our featured presentations at last year's CX Asia Week, exploring the latest thinking when it comes to customer experience, customer transformation, customer centricity and customer journey. Review and enjoy some of our top CX related content from 2019....

CXO Panel: Redefining the CX Ecosystem in a Connected Age

As one of our top rated discussions at CX Asia Week 2019, check out this 40-min exclusive session from our esteemed panel featuring:Neil Gardner, Chief Customer Officer, Asia - Generali AsiaPedro Sousa Cardoso, Global Head of Digital Commerce & Regional Head of Digital ASEAN & South Asia - Standard CharteredNikolaus...

CX Asia Week 2019 Post Show Report

We had a great time at CX Asia Week this past September 23-26! Take a look at everything that went down - from the CX Asia Excellence Awards to our Top 12 Highlights.Then join us at CX Asia week next year in Singapore. If you would like a copy of...

Presentations

Going Beyond the Artificial Intelligence Hype to Create Impactful Macro and Micro CX Moments

Adam Geneave, Chief Customer Happiness Officer at AirAsia was one of our distinguished speakers at CX Asia Week last year. View his presentation on how AirAsia is capitalising on AI to effect positive customer experience – from major digital transformation programmes in the areas of omnichannel, agile improvements with the...

Building a Digitally-Empowered End-to-End Customer Journey

At CX Asia Week 2019, Francesco Lagutaine, Chief Marketing & Experience Design Officer at Manulife presented on Building a Digitally-Empowered End-to-EndCustomer Journey.  In this presentation, he shares how Manulife embarked on a five-year integrated approach to getting their digital foundations right – making strategic investments in areas such as omni-architecture,...

Interviews

Past Speaker Interview: Indosat Ooredoo

As our Chairperson at CX Asia Week 2019, Indosat Ooredoo's Group Head of Customer Engagement, Philip Joseph, reveals his tips for customer retention, and talks about the use of digital tools to improve CX, on this exclusive onsite interview.

Past Speaker Interview: AirAsia

At last year's CX Asia Week in Singapore, we spoke to AirAsia's Chief Customer Happiness Officer, Adam Geneave, on the hype surrounding AI in CX, and how to create meaningful macro and micro CX moments.

Past Speaker Interview: Manulife

We spoke with Manulife's Chief Marketing & Experience Design Officer, Francesco Lagutaine, about how companies can harness digital tools to add value to customers, in this exclusive on-site video interview.

Past Speaker Interview: Gojek

At CX Asia Week 2019, We spoke to Tajindra Pal Singh and Hendro Lim from Gojek on how to maximise the potential of cross-function collaboration in CX.

Additional Content Download

Customer Experience APAC Report 2020

Companies across the globe are embarking on a mission to win customers and market share by being customer-centric. Looking at Asia-Pacific, customers in this region have seen a lot of progression over the last few years and this growth is set to continue. In this APAC report, we look at...

The CX Mandate - Top Initiatives

What initiatives are you incorporating into your CX mandate?In our CX Asia survey we asked industry leaders what new initiatives they would be incorporating into their CX Mandate for 2019 and beyond. We explored each theme to identify the trends, challenges and highlights for the coming years in the customer...

Humanize Customer Experience in the Digital Age

In this report we examine Humanizing CX. How businesses must not lose focus on the power of human elements to influence purchasing decisions but also how technology can aid the human input through tools such as empathy mapping and sentiment analysis. Download now to find out how you can create a true...

Why Self-Service is a Must for CX

The growing popularity of self-service demonstrates that when done right, a lot of customers prefer this do it yourself style model. In this report we explore how self-service will shape up in the years to come with the advance of technology and our shifting customer behaviours. How can companies adopt...

Sponsorship & Exhibition

Sponsorship & Exhibition Prospectus

Stay at the forefront of your key prospects’ minds! CX Asia Week provides the ‘perfect platform’ to network with potential buyers who are aggressively seeking solutions in this market. Take a look our Sponsorship & Exhibition Prospectus to see a breakdown of our audience, packages, pricing and opportunities to maximise...

CX Asia Week 2020- Current Attendee List

Interested in sponsoring CX Asia Week? Take a look at our Current Attendee Snapshot to see the likes of who you will get to meet and network with at the upcoming show this September.If you would like to get a copy of this report sent to you directly, click here.

CX Asia Digital: Media Kit

CX Asia Digital is regions largest online community of customer contact and CX professionals, fostered by Asia’s largest CX event, CX Asia Week. Our mission is to provide tailored online learning and development opportunities and to drive continued industry collaboration across the entire customer and contact centre sector. Get your...

CX Asia Excellence Awards

CX Asia 2020 Awards Brochure

The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives. Returning for a 6th year, the highly-anticipated  2019 CX Asia Excellence Awards is now open for submissions. Celebrate your...

CX Awards Application Form 2020 - Best Brand Experience

This award recognises companies that have achieved incredible brand equity through innovative marketing and consumer-centric engagement strategies contributing directly to improved brand relationships and thereby customer experience.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Contact Centre

This award recognises and promotes Contact Centres that utilise innovative methods, metrics and ideas to provide quality support to their customers with strong business performance. Judges will consider each submission based on the demonstrable utilization of the core and advanced principles of effective contact centre management, regardless of the size...

CX Awards Application Form 2020 - Best Customer Experience Award

This award celebrates and promotes the highest level of customer experience across Asia. Awards will honor and recognize organizations that promote an exceptional end-to end customer experience by putting their customers at the heart of every process, people and technology.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Customer Experience Team

This award recognises the group of individuals who demonstrates extraordinary commitment to delivering exceptional customer experience. In addition, service interactions, service culture, team spirit, product knowledge, and customer service best practices are taken into consideration.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best CX Personality

Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Digital Experience

This award recognises the delivery of exceptional customer experience across various digital channels and touchpoints. The Best Digital Experience Awards provides a vehicle for sharing best practices in engaging tech-savvy consumers through the strategic alignment of digital platforms, marketing and customer interactions.Fill up your business contact and submit your application.

CX Awards Application Form 2020 - Best Employee Engagement

This award recognises companies that demonstrates the most compelling and holistic approach when it comes to their workforce engagement strategy. The submission needs to provide evidence that their strategies proved successful in making their employees more fulfilled in their work by providing methods and metrics used to measure ROI.Fill up...

CX Awards Application Form 2020 - Best Omni-Channel Experience

This award recognises organisations’ efforts in the pursuit of a seamless omni-channel CX strategy which demonstrates a clear understanding of the customer journey and best practices on optimising the customer’s interactions on preferred channels.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Social Media Strategy

This award recognises organisations who are utilising social media as a strategic channel for excellent customer interaction, engagement, service support, marketing and sales promotion contributing to a seamless end-to-end omni-channel customer experience. Judges will consider the impact of social media on improving customer satisfaction, loyalty and brand or product awareness....

CX Awards Application Form 2020 - Best Use of CX Technology

This award recognises companies who have made the best use of technologies as a core strategy in their commitment to elevate the overall system efficiency, resources management and Customer Service quality. In addition, connectivity and harmonisation of these technologies will also be taken into consideration.Fill up your business contact and...

CX Awards Application Form 2020 - Best Use of Mobile

This award focuses on the program that highlights meaningful engagement with consumers using a mobile platform. Entrants must demonstrate innovativeness and effective use of mobile channels including, but not limited to, QR codes, apps, games, location-based services and mobile web marketing.Fill up your business contact and download the form now.

CX Awards Application Form 2020 - CX Vendor Excellence

This award recognises any type of vendor (software, research firm, consultant etc.) that has significantly contributed to the success of their client’s customer experience programs.Fill up your business contact and download the form now.