Resource Library

View Your Event Guide - Customer Experience Asia

CX Asia Week is set to return in Singapore this September. This is Asia’s only event that offers a comprehensive coverage on customer experience.70+ Speakers from across the industry, including Metlife, UBS, Intel, GO-JEK, Citi, AirAsia, Japan Airlines, Pizza H ...

Featured Content

CX Asia Week 2019 Post Show Report

We had a great time at CX Asia Week this past September 23-26! Take a look at everything that went down - from the CX Asia Excellence Awards to our Top 12 Highlights.Then join us at CX Asia week next year in Singapore. If you would like a copy of this...

Customer Experience Management APAC Report 2020

Companies across the globe are embarking on a mission to win customers and market share by being customer-centric. Looking at Asia-Pacific, customers in this region have seen a lot of progression over the last few years and this growth is set to continue. In this APAC report, we look at how...

Top Initiatives Incorporated Into The CX Mandate

What initiatives are you incorporating into your CX mandate?In our CX Asia survey we asked industry leaders what new initiatives they would be incorporating into their CX Mandate for 2019 and beyond. We explored each theme to identify the trends, challenges and highlights for the coming years in the customer...

How to Humanize Customer Experience in the Digital Age

In this report we examine Humanizing CX. How businesses must not lose focus on the power of human elements to influence purchasing decisions but also how technology can aid the human input through tools such as empathy mapping and sentiment analysis. Download now to find out how you can create...

Why Self-Service is a Must for CX in 2019

The growing popularity of self-service demonstrates that when done right, a lot of customers prefer this do it yourself style model. In this report we explore how self-service will shape up in the years to come with the advance of technology and our shifting customer behaviours. How can companies adopt...

Sponsorship enquiry

2019 Sponsorship Prospectus

Interested in getting more information about partnering with CX Asia? View the 2019 prospectus and learn about sponsorship opportunities and how CX Asia can improve your ROI. Email us for a copy of the 2019 prospectus sent to you directly.

2018 Event Presentations

CXO Panel: Aligning Organisational KPIs with Customer Experience Strategy

As one of our top rated discussions at CX Asia Week last year, check this exclusive session from our esteemed panel featuring:Vipul Chawla, Managing Director APAC, Pizza HutRaju Nair, Managing Director, Head Customer Journey Experience, DBS BankAylwin Tan, Chief Customer Solutions Officer, Ascendas-SingbridgeAlp Altun, Executive General Manager, Transformation & Customer...

Additional Content Download

Past Speaker Interview: Singapore Life

Walter de Oude, CEO at Singapore Life, and past speaker at our summit, discusses their customer journey, what solutions they are looking to invest in and why CX Asia is the place to be, in this exclusive on-site video interview.