Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Ben Wu

Global Customer Engagement Lead Nestlé

• Building an integrated engagement framework connecting marketing, digital and service channels

• Embedding data-driven personalisation to enhance relevance and loyalty

• Driving consistency and agility across global and local markets

• Measuring the commercial and behavioural impact of engagement innovation

Check out the incredible speaker line-up to see who will be joining Ben.