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16 - 19 June 2026 l Amara Sentosa, Singapore

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Ricardo Ramires

Ricardo Ramires

Head of Customer Services Asia-Pacific, Diagnostics, Siemens Healthineers Siemens Healthineers

18 June 2026 | Main Conference Day 2

2:10 PM Case Study | Driving AI Adoption with Trust and Impact: Lessons from Customer Services at Siemens Healthineers

In highly regulated healthcare environments, adopting AI is as much a people and change challenge as it is a technology one. This session explores how Siemens Healthineers Customer Services successfully drove AI adoption across its teams while keeping customer experience and patient care at the core of decision-making.

• Taking a structured, customer-centric approach to AI adoption that builds confidence, trust, and frontline buy-in in a regulated healthcare context.
• Using data and insight to measure both quantitative and qualitative impact - from operational performance to experience outcomes.
• Balancing compliance, governance, and innovation without compromising on care quality or customer trust.
• Embedding AI as an enabler of better decision-making and service delivery, rather than a replacement for human judgement

Check out the incredible speaker line-up to see who will be joining Ricardo.

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