Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
Adelise Ashdown
Regional Global Head of Marketing, Brand & Client Experience Lead (APAC) Jones Lang LaSalle18 June 2026 | Main Conference Day 2
2:40 PM Panel Discussion | Enhancing Real-Time Customer Support Journeys Through Marketing–CX Alignment in an Omnichannel World
- Bridging marketing and service teams to deliver consistent messaging and experiences across social, messaging, web, app and contact centre touchpoints
- Deploying proactive communications through customers' preferred channels to anticipate needs, reduce inbound enquiries and improve resolution outcomes
- Embedding feedback loops and behavioural insights to refine high-impact journey moments and strengthen engagement across the customer lifecycle
- Evaluating the impact of seamless omnichannel experiences on satisfaction, loyalty, repeat purchase and long-term customer value
Check out the incredible speaker line-up to see who will be joining Adelise.
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