Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Adelise Ashdown

Global Head of Marketing JLL

• Bridging marketing and service teams to ensure consistent messaging from acquisition to resolution

• Deploying proactive communication to pre-empt issues, reduce inbound enquiries and improve outcomes

• Embedding feedback loops to refine journey moments with the highest emotional impact

• Quantifying the impact of reduced friction on satisfaction, NPS and repeat purchase

Check out the incredible speaker line-up to see who will be joining Adelise.