Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Speakers | Next Gen CX, Customer Contact Week and Next Gen Marketing 2026

Meet our 2026 Advisory Board

Catherine Santamaria
Catherine Santamaria
Chief Customer and Marketing Officer
Bank of the Philllipine Islands (BPI)
Lolitta Suffian
Lolitta Suffian
SVP CX
Bank Simpanan Nasional
Erwin Peter
Erwin Peter
VP
Prudential
Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
John Epok Pascual
John Epok Pascual
Head of System & Tools and Training and Quality Assurance
Circles.Life
Gigi Low
Gigi Low
Director Customer Experience
NTUC CLUB
Emily Tan
Emily Tan
Head of SEA Customer Relationship Center
Nestle Nespresso

CX Awards 2026 Judges

Dr. Bishoy Sawiris
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Philip Joseph
Philip Joseph
Senior Vice President - Group Customer Experience
Indosat Ooredoo
Ashish Shukul
Ashish Shukul
Global Vice President, Marketing & Sponsoring
Schaeffler Group
Febriani Rossa
Febriani Rossa
Assistant Vice President of Contact Channel Management
PT Bumi Serpong Damai, Tbk (Sinarmas Land)
Chris Ng Enhan
Chris Ng Enhan
Director of Customer Success
ST Engineering/ST Engineering iDirect Inc dba iDirect
Catherine Loh
Catherine Loh
Personalization Director
JLL
Emily Tan
Emily Tan
Head of SEA Customer Relationship Center
Nestle Nespresso
Dr. Darren How
Dr. Darren How
Head of Corporate Communications & Employee Experience
Jebsen & Jessen
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Sebastien Boisseau
Head of Digital Customer Engagement - Data & Analytics
Menarini Asia-Pacific
Elaine Tan
Elaine Tan
Head of CS, Customer Relationship Management Loyalty and Business Process Develo
Pet Lovers Centre Pte Ltd
Suraiya Mohamed Noh
Suraiya Mohamed Noh
Regional Field Service Lead, Greater Asia Pacific
Lenovo
Yvonne Lau
Yvonne Lau
Executive Director - Head of CX, Consumer Banking
DBS

2026 CX & Customer Contact Leaders

Catherine Santamaria
Catherine Santamaria
Chief Customer and Marketing Officer
Bank of the Philllipine Islands (BPI)
Nikolaus Ong
Nikolaus Ong
Chief Digital Officer
Comoclub
Rajesh Grover
Rajesh Grover
Head Group Chief Digital Officer, Ai
Kanmo Group
Dr. Bishoy Sawiris
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Helen Ng
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Manpreet Singh
Manpreet Singh
Managing Director, Head, Group Customer Experience Management
CIMB Group
Neeti Mahajan
Neeti Mahajan
Managing Director - Global Service Centre
HSBC
Babul Balakrishnan
Babul Balakrishnan
Senior Vice President Customer Experience
Thunes
Fatimah Hussein
Fatimah Hussein
Senior Vice President and Head of Customer Contact Centre
RHB
Hui Hwa Koh-Minjoot
Hui Hwa Koh-Minjoot
Vice President & Head, Allied Health & Patient Experience, Group Procurement (Ph
IHH Healthcare
Philip Joseph
Philip Joseph
Senior Vice President - Group Customer Experience
Indosat Ooredoo
Alicia Chong
Alicia Chong
Senior Vp Of Customer Journey Analytics, Technology And Operations
DBS
Katja Forbes
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Cindy Tan
Cindy Tan
Head, Digital Channels Experience
Singtel
Vivian Miao
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Sebastien Boisseau
Sebastien Boisseau
Head of Digital Customer Engagement - Data & Analytics
Menarini Asia-Pacific
Eduardo Imperial
Eduardo Imperial
Head of Service Management Asia
Vodafone Group
Shubhada Surve
Shubhada Surve
Global Program Director
Emirates Shipping Line Private Limited
Felicia Cao
Felicia Cao
Head of APAC Contact Centre Operations
LEGO Singapore Pte Ltd
Chermaine Tay
Chermaine Tay
Assistant General Manager of Client and Customer Service Management
DKSH
Xavier Chia
Xavier Chia
Head of Customer Service
Pacific International Lines
Yash Sheth
Yash Sheth
Head of Subscriptions and Loyalty
Gojek
Dinesh Ramchandani
Dinesh Ramchandani
Director, Data and Analytics
Unilever
Ricardo Ramires
Ricardo Ramires
Head of Customer Services Asia-Pacific, Diagnostics, Siemens Healthineers
Siemens Healthineers
Nafisa Misquith
Nafisa Misquith
Deputy Director, Guest Insights and Experience
Sentosa Development Corporation
Roxanne Lim
Roxanne Lim
CRM and Customer Loyalty Manager
Metro Singapore
Jiahao Yee
Jiahao Yee
Regional Customer Program Manager
Maersk
Ben Wu
Ben Wu
Global Customer Engagement Lead
Nestlé
Kirk Chua
Kirk Chua
Customer Service Lead, Associate General Manager, Airport Operations Services
Changi Airport Group

Meet our 2026 Next Gen Marketing Speakers

Aseem Puri
Aseem Puri
Digital Chief Executive Officer
Unilever International
Jason Huan
Jason Huan
Chief Marketing Officer
Endowus
Ananditha Mayasari
Ananditha Mayasari
Assistant Vice President and Head of Marketing
Kopi Kenangan
Antoine Nazaret
Antoine Nazaret
AVP Digital Engagement - Asia
Nba Properties Inc
Adelise Ashdown
Adelise Ashdown
Global Head of Marketing
JLL
Jamie Say
Jamie Say
Head of Marketing
Ego
Wanda Pascua
Wanda Pascua
Head of Marketing
Tonik
Razvan Paraschiv
Razvan Paraschiv
Head of Marketing Systems & Operations
Airwallex
Sok Hoon Koo
Sok Hoon Koo
Director of Marketing
Shangri La Hotel Singapore
Shalini Seneviratne
Shalini Seneviratne
Marketing Director - Baby and Child Care
Kimberly-Clark
Joanne Lim
Joanne Lim
Head of Marketing, Southeast Asia
Virgin Active Fitness Clubs
Andrew Hill
Andrew Hill
Snr Dir Digital
Coca-Cola
Wei Lim
Wei Lim
Head of Campaigns & Strategic Programs
Shopee
Sherlyne Goh
Sherlyne Goh
Head of Marketing & Brand
The Great Collective AB
Mason Tay
Mason Tay
Associate Director of Global Markets Growth
Tripadvisor
Esther Tan
Esther Tan
Global Director of Marketing and E-Commerce
Plaza Premium Group
Jacky Mak
Jacky Mak
Brand Marketing Director
yuu Rewards Club

In Partnership With:

CX Network

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