What CX Excellence Means to Digital Disruptor TourRadar
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Carly Hulls is the Head of Community & Customer Experience at start-up travel market place TourRadar.
In this interview from CX Excellence World, she talks about driving customer experience excellence through new marketing initiatives and constantly improving the website usability.
She also explains how as a digital disruptor she sees travel improving in the near future by bringing together personalisation with real world experiences.
Watch the full interview below.
For more from CX Excellence World, also have a look at:
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- CX TALK: Outsourcing Your Customer Experience and Service Functions: A Good or Bad Idea?
- CX TALK: C-Level Debate – Winning Approval and Obtaining Investment to Drive Customer Experience Programmes Foreward
- CX TALK: How Lego Builds a Bridge Between Digital and Play for a Unified Customer Experience
- CX TALK: How Digital-Only Brand TourRadar Boosts Conversions Through Customer Reviews and Ratings
- CX TALK: How the Customer Service Director of Euroloan Group is Building Customer Experience Excellence
- CX TALK: How Vodafone is Anticipating, Predicting and Delivering Customer Experience Excellence
- CX TALK: How Nordea Turn Their Customer Data Into Actionable Insights
- Top 5 Takeaways From CX Excellence World: Data, Insight and Personalisation
Carly Hulls is the Head of Community & Customer Experience at start-up travel market place TourRadar.
In this interview from CX Excellence World, she talks about driving customer experience excellence through new marketing initiatives and constantly improving the website usability.
She also explains how as a digital disruptor she sees travel improving in the near future by bringing together personalisation with real world experiences.
Watch the full interview below.
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