Artificial Intelligence in CX
Artificial intelligence (AI) is transforming customer experience by revolutionizing how businesses engage with their customers. AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions.
By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and value-added activities. This automation not only reduces operational costs but also ensures consistent and rapid responses to customer queries, ultimately enhancing the overall customer experience. Furthermore, AI-driven analytics provide valuable insights into customer behavior and preferences, empowering businesses to anticipate needs and deliver targeted solutions.
From chatbots to data analysis, the resources below cover how AI is advancing personalization, business operations and loyalty in CX. CX Network also has a series of guides related to AI, including: AI in CX: A CX Network guide, The ethical AI guide for customer experience, The complete guide to generative AI for customer experience, A guide to measuring the ROI on AI-powered CX and The predictive CX guide.
5 Best practices with conversational AI in APAC
May 29 by Rhiannon Chandler-Day
Learn about conversational artificial intelligence (AI) and its application and impact in customer experience (CX)
9 Ways rapid tech advancement is reshaping APAC customer expectations
June 03 by Jerome Smail
Discover how the tech advancement in APAC is transforming customer expectations
Keep CX management human in the age of AI
May 27 by Francesca Di Meglio
Learn about how to keep customer experience (CX) human in the age of artificial intelligence
Should you buy an AI agent or build your own?
May 23 by CX Network
In this white paper, learn about whether to buy an AI agent for CX from a third party or build your own
Evaluating generative AI agents for your contact center
May 21 by CX Network
Learn about generative artificial intelligence or AI agents for contact center in this ebook for CX
Talkdesk empowers small businesses with enterprise-grade AI tools
May 12 by Amelia Brand
Discover how Talkdesk is empowering small businesses with enterprise-grade AI tools
The emerging role of conversational AI agents in APAC contact centers
May 06 by Jerome Smail
Learn about conversational AI agents in APAC contact centers
The predictive CX guide
September 24 by CX Network
We explore the tools and methods behind predictive CX and how to use predictive analytics to improve customer experiences
The ethical AI guide for customer experience
September 24 by CX Network
A guide to ensure your use of AI is responsible and fair
A guide to measuring the ROI on AI-powered CX
September 24 by CX Network
CX leaders from CX Panda, CXPA Finland, Cantonal Hospital of Winterthur and Sprinklr explain how to measure the returns on your top tech investments
The complete guide to generative AI for customer experience
September 24 by CX Network
CX Network’s guide to generative AI, how it benefits CX and how to implement it
Artificial Intelligence in CX: A CX Network guide
August 24 by CX Network
Everything you need to know about AI in CX, from its key capabilities to how your peers are investing
