Artificial Intelligence in CX
Artificial intelligence (AI) is transforming customer experience by revolutionizing how businesses engage with their customers. AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions.
By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and value-added activities. This automation not only reduces operational costs but also ensures consistent and rapid responses to customer queries, ultimately enhancing the overall customer experience. Furthermore, AI-driven analytics provide valuable insights into customer behavior and preferences, empowering businesses to anticipate needs and deliver targeted solutions.
From chatbots to data analysis, the resources below cover how AI is advancing personalization, business operations and loyalty in CX. CX Network also has a series of guides related to AI, including: AI in CX: A CX Network guide, The ethical AI guide for customer experience, The complete guide to generative AI for customer experience, A guide to measuring the ROI on AI-powered CX and The predictive CX guide.
Conversational banking: Financial services' gateway to AI-driven CX
July 18 by James Doherty
Find out why conversational banking is a foray into artificial intelligence (AI) for financial services
Singapore Airlines elevates its CX strategy with Qualtrics
July 22 by Amelia Brand
Learn how Singapore Airlines will transform how they collect and process customer feedback by partnering with Qualtrics
Ashlea Atigolo brings "empathetic AI design" to CX
July 17 by Francesca Di Meglio
Learn about Ashlea Atigolo, the newest member of the CX Network Advisory Board
AI Appreciation Day for customer experience leaders
July 16 by Francesca Di Meglio
Learn about what AI Appreciation Day means for customer experience (CX) leaders
Swiss Air applies artificial intelligence to inspire travelers
July 11 by Francesca Di Meglio
Find out how Swiss Air applies artificial intelligence (AI) to inspire travelers during booking
How APAC brands are using AI in customer support to solve pain points
July 08 by Jerome Smail
Learn about how APAC brands are using AI in customer support to address common problems
Spirit Airlines adopts AI-powered self-service
June 26 by Francesca Di Meglio
Discover how Spirit Airlines launched an AI-powered self-service program to address challenges
A guide to measuring the ROI on AI-powered CX
September 24 by CX Network
CX leaders from CX Panda, CXPA Finland, Cantonal Hospital of Winterthur and Sprinklr explain how to measure the returns on your top tech investments
The predictive CX guide
September 24 by CX Network
We explore the tools and methods behind predictive CX and how to use predictive analytics to improve customer experiences
The ethical AI guide for customer experience
September 24 by CX Network
A guide to ensure your use of AI is responsible and fair
The complete guide to generative AI for customer experience
September 24 by CX Network
CX Network’s guide to generative AI, how it benefits CX and how to implement it
Artificial Intelligence in CX: A CX Network guide
August 24 by CX Network
Everything you need to know about AI in CX, from its key capabilities to how your peers are investing
