CX TALK: The Key to Effective Customer Journey Mapping According to Copenhagen Airports



Ramya Nair
05/24/2016

Stine Ringvig Marsal is the Service Excellence Director at Copenhagen Airports. At the recent CX Excellence World conference in Paris she spoke to CX Network about:

  • Not only listening to the VOC but also to the VOE (the voice of the employee)
  • The key to effective customer journey mapping
  • How to build a true customer-centric organizational culture

Stine Ringvig Marsal is the Service Excellence Director at Copenhagen Airports. At the recent CX Excellence World conference in Paris she spoke to CX Network about:

  • Not only listening to the VOC but also to the VOE (the voice of the employee)
  • The key to effective customer journey mapping
  • How to build a true customer-centric organizational culture