CX TALK: How the Customer Service Director of Euroloan Group is Building Customer Experience Excellence
Petra Mengelt is a CX Network Advisory Board Member and the Customer Service Director of FinTech Euroloan Group plc. At the recent CX Excellence World conference, we caught up with Petra for a quick-fire interview about:
- innovative ways to drive customer service excellence across the organisation;
- the future of customer insight; and
- how to build a true customer-centric culture.