Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
How to ask the best customer survey questions
May 21 by Claire Cunningham
Learn about customer survey questions and how to pick the ones that are a good fit for your CX
9 customer journey mapping tools
May 15 by Nerina van Wyk
Discover customer journey mapping tools that can help organizations improve customer loyalty
How to celebrate Customer Experience Day
May 14 by Francesca Di Meglio
Discover why Customer Experience Day, on May 15, is important and how to carry out effective CX strategy
5 Customer journey stages
May 13 by Sahil Shetty
Learn about the stages of the customer journey and understand touch points for effective customer contact
The emerging role of conversational AI agents in APAC contact centers
May 06 by Jerome Smail
Learn about conversational AI agents in APAC contact centers
CX leaders to lead AI transformation
May 05 by Julia Ahlfeldt
Read this call to action for customer experience leaders to lead artificial intelligence or AI transformation
Digital CX budgets on the rise in 2025
May 01 by Chloe Chappell
Understand how digital experiences are shaping customer perceptions and customer loyalty
5 Ways consumer choices impact brand success
April 29 by Joanna Clark-Simpson
In this list, readers learn about how consumer choices impact brand success.
Top 50 customer experience leaders to follow in 2025
April 21 by CX Network
CX Network's top 50 people making an impact on customer experience
5 Signs workforce management is hurting CX
April 14 by Francesca Di Meglio
Learn about how poor workforce management can damage customer experience or CX
12 Takeaways on the AI revolution in CX
April 04 by Chloe Chappell
Get key takeaways from an AI in CX webinar series and learn about product discovery and governance
Shared vocabulary: Indeed’s strategy for customer data-driven collaboration
April 01 by Amelia Brand
Learn how Indeed’s shared vocabulary helps teams align on customer data and improve collaboration
