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August 15, 2017 by Seth Adler
Podcast interview with Jean Guibert on how Cirque du Soleil utilises customer data
In this in-depth interview with the creative director of Cirque du Soleil we go backstage to see how data and research help amplify their productions. EPISODE OVERVIEW: Former marketer and current creative director for Cirque du Soleil, Jean Guibert joins CX Network podcast theatre host Seth Adler today. In the interview he shares that he’s
August 14, 2017 by Colin Shaw
Do you know where your customer experience starts and stops?
CX expert and blogger Colin Shaw says that the experience your customers have starts long before the initial direct interaction, so how do you optimise the journey from that very first moment? Customer experience is a process customers go through during their interaction with your company. It begins long before any direct contact has taken place
August 10, 2017 by Zarina de Ruiter
Ten inspirational quotes from CX thought leaders
Check out these quotes from our recent podcast interviews to inspire you on your CX journey Over the past few months you’ve had the chance to listen to insightful and in-depth interviews with a range of industry leaders in our podcasts with host Seth Adler. To celebrate the first ten interviews having gone live in our podcast theatre, we’ve
August 8, 2017 by Seth Adler
Podcast interview with Jennifer MacMenamin on utilising guest-centric terminology
How do you care for the fracture points in the digital experience you’re providing? Discover the solution in this week’s podcast interview. EPISODE OVERVIEW: Recorded at the Customer Experience Exchange for Retail, this week Jennifer MacMenamin, Director of Digital Solutions Guest Experience at a large American discount store retailer, joins CX
August 7, 2017 by Gustavo Imhof
Defining the new normal with AI: How the Nordics are transforming CX
What can global organisations learn from the AI-road being paved by Nordea and Nordic Choice Hotels? Every now and then, I find myself discussing with acquaintances a phenomenon I usually describe as “The Nordic Innovation Paradox”. Ask anyone in the streets, at the office or at home, what is the first thing that comes to their mind when they
August 1, 2017 by Seth Adler
Podcast interview with Kathryn Moore on interconnected retail
What are the differences between omni-channel and interconnected retail? Listen to our latest podcast interview to find out EPISODE OVERVIEW: Kathryn Moore works in strategy and insight for a US-based big box home improvement retailer. She joins host Seth Adler from the CX Network podcast theatre to discuss the difference between omni-channel
Tags: podcast | interview
July 26, 2017 by Colin Shaw
CCO
CX expert and blogger Colin Shaw’s top tips for CCOs to help drive a company-wide customer experience focus The role of a Chief Customer Officer (CCO) is to represent the customer at the executive level – and to ensure that customer experience is at the forefront of a company’s concerns. But such a mandate can be at odds with a company’s
July 25, 2017 by Seth Adler
jerry roberts
Podcast interview with the Senior Director, Retail Stores of Microsoft about his journey through retail from Radio Shack to Apple and Borders to MicrosoftEPISODE OVERVIEW:Jerry Roberts joins us and discusses his history in retail, which is really the recent history of the retail industry. He spent time at Radio Shack and Walden Books and Borders
July 19, 2017 by Rob Walker
What role will AI play in the future of customer experience?
Artificial intelligence is a real industry buzzword right now, but what are the true challenges and opportunities within this field for CX? Artificial intelligence (AI) is the term on everybody’s lips at the moment, having moved in recent years beyond the realms of science fiction into mainstream consciousness. Companies everywhere are seeking to
July 18, 2017 by Seth Adler
Podcast Paul Stone
Podcast interview with the Chief Retail Officer of Cabela's about the knowledge-based personal in-store experience – and how it's tough to replicate
July 13, 2017 by CX Network editorial team
survey
The customer experience industry is filled with the chatter of artificial intelligence (AI), chatbots and other elements of the intelligent enterprise (IE); the suite of novel technologies that are changing how companies operate internally and externally which also includes the internet of things (IoT), robotic process automation (RPA), machine
370 article results
of 34