Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
CCW Europe Summit 2025: 5 Defining themes shaping the future of CX
October 24 by Amelia Brand
Discover 5 key CX trends from CCW Europe 2025 that are defining the next era of AI powered CX
Does Neurologyca’s AI promise a new era for customer-centric wellness?
October 23 by Amelia Brand
See how Neurologyca’s AI promise could transform customer experience in digital wellness.
The AI evolution: A new architecture for enterprise intelligence
October 22 by Raluca Berchiu
The defining question for leadership has evolved: it is not what AI can do, but how your organization will lead with it. Raluca Berchiu explains
CX trends in 2026: What to expect and how to prepare
October 14 by Melanie Mingas
CX Network looks at the lessons we can learn from ChatGPT, Klarna and Disney, and explains what it means for CX in 2026
The empathy gap: Fixing the most critical failure in the customer journey
October 09 by Conny Kalcher
Learn about how CX leaders can avoid the empathy gap in the customer journey
25 Habits of customer-obsessed leaders on CX Day 2025
October 07 by Francesca Di Meglio
On CX Day, learn about the habits of customer-obsessed leaders and how this trickles down into a company
5 things to know about CX technology in APAC
October 07 by Jerome Smail
Learn about the customer experience, CX, technology that is have the biggest impact in Asia-Pacific
Top 5 strategic aims in CX in 2025
October 04 by Francesca Di Meglio
Learn about the top five strategic aims in CX, according to the respondents of the Global State of CX
IKEA case study: How to increase customer data literacy among employees
September 20 by Francesca Di Meglio
Learn about how IKEA increases customer data literacy among employees to improve business outcomes
7 Takeaways on customer insights and data analytics
September 19 by Chloe Chappell
Learn about how to leverage customer insights and data analytics from customer experience leaders
How conversion rate optimization and customer loyalty programs fuel growth
September 12 by Mrinalini Chowdhary
Learn about how conversion rate optimization and customer loyalty programs fuel sustainable growth
The top 10 challenges facing CX practitioners in 2025
September 05 by Francesca Di Meglio
Discover the top 10 CX challenges in 2025 and what the experts advise to overcome them
