Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
The top 30 contact center leaders to follow in 2025
July 10 by CX Network
CX Network's top 30 people making an impact on contact centers
Fueling CX with loyalty: The hidden power of first-party data
June 06 by Mrinalini Chowdhary
Learn about how to develop customer loyalty by leveraging first-party data in CX analytics
9 Ways rapid tech advancement is reshaping APAC customer expectations
June 03 by Jerome Smail
Discover how the tech advancement in APAC is transforming customer expectations
5 Best practices with conversational AI in APAC
May 29 by Rhiannon Chandler-Day
Learn about conversational artificial intelligence (AI) and its application and impact in customer experience (CX)
4 Workforce management trends in contact centers
May 28 by Rhiannon Chandler-Day
Learn about workforce management trends in contact centers and the impact of AI on this area
Keep CX management human in the age of AI
May 27 by Francesca Di Meglio
Learn about how to keep customer experience (CX) human in the age of artificial intelligence
3 Customer service trends to follow for better brand reputation
May 22 by Joanna Clark-Simpson
Gain insight about customer service trends to follow for better brand reputation and recognition
How to ask the best customer survey questions
May 21 by Claire Cunningham
Learn about customer survey questions and how to pick the ones that are a good fit for your CX
9 customer journey mapping tools
May 15 by Nerina van Wyk
Discover customer journey mapping tools that can help organizations improve customer loyalty
How to celebrate Customer Experience Day
May 14 by Francesca Di Meglio
Discover why Customer Experience Day, on May 15, is important and how to carry out effective CX strategy
5 Customer journey stages
May 13 by Sahil Shetty
Learn about the stages of the customer journey and understand touch points for effective customer contact
The emerging role of conversational AI agents in APAC contact centers
May 06 by Jerome Smail
Learn about conversational AI agents in APAC contact centers
