Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
Conversational banking: Financial services' gateway to AI-driven CX
July 18 by James Doherty
Find out why conversational banking is a foray into artificial intelligence (AI) for financial services
What is the difference between customer service and customer experience?
July 18 by Amelia Brand
Learn about the differences between customer service and customer experience, including their roles in the customer journey and how they're evolving
AI Appreciation Day for customer experience leaders
July 16 by Francesca Di Meglio
Learn about what AI Appreciation Day means for customer experience (CX) leaders
Swiss Air applies artificial intelligence to inspire travelers
July 11 by Francesca Di Meglio
Find out how Swiss Air applies artificial intelligence (AI) to inspire travelers during booking
How APAC brands are using AI in customer support to solve pain points
July 08 by Jerome Smail
Learn about how APAC brands are using AI in customer support to address common problems
Mattel plans to offer AI products with OpenAI partnership
July 07 by Francesca Di Meglio
Find out about the Mattel and OpenAI partnership that will result in AI products and experiences in CX
A timeline of CX management in corporate banking
July 02 by Elaheh Baghani
Discover the importance and some history of CX management in corporate banking.
Global contact center market
June 27 by CX Network
The global contact center industry will double in value between 2023 and 2027, competition and the pace of innovation for operators.
Preparing your data for AI in CX: Ethics, centralization and adoption
June 19 by Chloe Chappell
Learn about how to prepare your data for AI in CX by focusing on ethics, centralization and adoption
3 CX lessons from X4 2025 that leaders can’t ignore
June 12 by Jeannie Walters
Get insight about the top CX lessons shared at X4 2025 conference
Fueling CX with loyalty: The hidden power of first-party data
June 06 by Mrinalini Chowdhary
Learn about how to develop customer loyalty by leveraging first-party data in CX analytics
9 Ways rapid tech advancement is reshaping APAC customer expectations
June 03 by Jerome Smail
Discover how the tech advancement in APAC is transforming customer expectations
