Customer Experience Customer Service Digital Employee Engagement Financial Services Retail Telecoms
Customer Experience Customer Service Digital Employee Engagement Financial Services Retail Telecoms

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CX Network keeps you up to date with the industry challenges, trends and disruptions. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service news. CXN provides relevant, timely and actionable industry insights and benchmarks for global CX practitioners. View our latest articles below.

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CX Telecoms

27 - 28 April, 2021
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CX Telecoms
How proactive customer care could save your brand over 65,000 hours

28 April, 2021
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How proactive customer care could save your brand over 65,000 hours
CX for Financial Services Asia

06 May, 2021
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CX for Financial Services Asia
CXN Live: CX in Telecoms 2021

11 May, 2021
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CXN Live: CX in Telecoms 2021
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19 - 20 May, 2021

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14th Annual Customer Experience Management Disrupt
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25 - 27 May, 2021
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Customer Contact Week Digital ANZ 2021
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Marketing’s transformation to C-suite trusted advisor

2021-06-10
11:30 AM - 12:30 PM SGT

Listen in as CX experts from Vodafone and SAS discuss their own personal experience and perspectives...
Marketing’s transformation to C-suite trusted advisor
How NPS fits into a modern experience management strategy

2021-06-08
10:00 AM - 11:00 AM CST

Tune in as CX expert Bruce Temkin breaks down the levels of NPS maturity and shares how to drive bus...
How NPS fits into a modern experience management strategy
Survival bootcamp: customer experience in retail

2021-05-26
05:00 PM - 06:00 PM BST

Access exclusive research findings and advice on building digital experiences that boost customer li...
Survival bootcamp: customer experience in retail
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