Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
Top 10 CX challenges in 2025
September 05 by Francesca Di Meglio
Learn the top 10 customer experience, CX, challenges in 2025 to better understand what businesses are facing
How CX practitioners in APAC are investing in CX
September 04 by Jerome Smail
Discover what customer experience, CX, practitioners' investment priorities are in APAC in 2025
Is Net Promoter Score overrated?
September 03 by Claire Cunningham
Learn about why Net Promoter Score. (NPS) is a poor metric for improving customer experience, CX
Human-led AI in CX for the APAC region
September 02 by Georgina Wilczek
Find out about human-led AI, artificial intelligence, in CX, customer experience, in the APAC region
5 Things to know about the state of CX in 2025
August 29 by Francesca Di Meglio
Learn about the most important results from the Global State of CX 2025
8 free agentic AI tools for CX
August 28 by Amelia Brand
Discover the free agentic AI tools that will accelerate your CX and drive customer satisfaction
The Weavers: The overlooked generation holding CX together - right now
August 22 by Montserrat Padierna
Discover the Weavers, the generation that is holding together customer experience, CX
5 Free CRMs that pack a punch
August 18 by Francesca Di Meglio
Discover five free CRMs, customer relationship management tools, that enable businesses to improve CX
How to get generative AI governance in place
August 12 by Melanie Mingas
Discover how to avoid embarrassing and costly AI disasters with a solid approach to generative AI governance
Empathetic AI: How emotional intelligence is reshaping CX in 2025
August 08 by Ashlea Atigolo
Learn why emotional intelligence is vital to designing empathetic AI for customer experiences in 2025
AI in CX case studies
August 07 by Francesca Di Meglio
Learn from AI in CX case studies, examples of applying artificial intelligence at major brands
10 trends changing CX in 2025 and how to embrace them
August 06 by Melanie Mingas
From loyalty to EX and AI, CX Network looks at the major trends changing CX in 2025 – and how practitioners are working to embrace them
