Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
How to connect with customers in the AI age
June 05 by Melanie Mingas
With customers and organizations both using AI, connection and loyalty face new challenges
Voice AI: Reducing risk and building trust
June 03 by CX Network
The risks that come with voice AI and how to mitigate them
Top 50 customer experience leaders to follow in 2026
June 02 by CX Network
Meet the 50 customer experience leaders shaping CX in 2026 - from AI pioneers to global voices worth following
How smart brands turn sporting tournaments into loyalty growth engines
June 02 by Mrinalini Chowdhary
Epsilon’s Mrinalini Chowdhary explains five ways customer engagement can drive revenue
Fragmented organizational cognition is why CX programs stall
June 01 by Zack Hamilton
Does every function in your organization see a different version of reality? Zack Hamilton explains how to align the goals
What high-performing companies do to improve CX
May 29 by Joanna Clark-Simpson
Enormous budgets and the latest technology do not guarantee your subpar customer service will become award-winning
How to tackle 5 challenges facing CX in 2026
May 27 by Melanie Mingas
Whether it’s competing priorities or growing the customer base, we’ve got you covered
The silent CX crisis – who gives a damn?
May 25 by Natalie Calvert
Some of the world’s biggest companies do not have a chief customer officer – and it’s inadvertently creating a customer crisis
Are Meta and Google about to bring machine customers to life?
May 22 by Melanie Mingas
What the arrival of AI agents for non-business users could mean for CX
6 Contact center trends for 2026
May 22 by CX Network
Read up ahead of All Access: Future Contact Centers 2026 when we tackle the top trends live
Is AI taking CX jobs?
May 21 by Cornelia Gamlem
Cornelia Gamlem and Barbara Mitchell explain if shrinking headcount is the direct result of AI in CX and service
Is synthetic data the future of customer listening?
May 20 by Melanie Mingas
With VoC software facing an uncertain future, some believe synthetic data is about to go mainstream
