Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
The top 50 customer experience influencers to follow in 2024
March 14 by CX NetworkCX Network's top 50 people making an impact on customer experience
5 essential elements for boosting customer experience with powerful web design
March 11 by Digital Agency NetworkHow to increase brand awareness with powerful web design
Elevating client experiences with AI in wealth management
March 07 by Jackson NgIn the world of finance, wealthy clients demand sophistication, foresight and bespoke solutions. Jackson Ng explains how AI can deliver
How Travel Counsellors delivers the personal touch with technology
March 06 by Jon BauerTravel Counsellors’ CTO Jon Bauer explains how the 2023 acquisition of Planisto is taking personalized travel to the next level
What is a chief artificial intelligence officer – and do you need one?
February 26 by Jerome SmailCX Network explores the latest addition to the C-suite and explains how to decide if you need a CAIO
Who owns the Voice of the Customer?
February 13 by Musa HanhanWhy VoC programs must be adopted by the whole company and not just the CX team
The Australian Open is transforming fan experiences with generative AI
February 13 by Leila HawkinsThe Australian Open and Infosys are creating new fan experiences with AI and the metaverse
5 skills for the modern CX practitioner and where to learn them
February 09 by Melanie MingasThe top skills CX practitioners need in an ever-changing business environment
What is predictive CX?
February 01 by Leila HawkinsThe tools and methods behind predictive CX and how it boosts customer loyalty and satisfaction
5 figures that show the importance of AI for APAC brands
January 29 by Jerome SmailThe key findings that demonstrate how AI is changing CX in the APAC region
How Carnival UK is leveraging omnichannel and generative AI
January 26 by Melanie MingasThe UK division of the world’s largest cruise line is using generative AI to enhance its service capabilities in 2024
Waitrose is personalizing online shopping with AI
January 24 by Leila HawkinsBritish supermarket Waitrose is using AI to drive personalization and improve the online shopping experience