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396 article results
of 36
December 5, 2017 by Seth Adler
Jon Robertson
In this week’s podcast interview, the Chief Customer Officer of Desk Yogi discusses the importance of employee wellness and how to create this right at their desk EPISODE OVERVIEW: Jon Robertson is the Chief Customer Officer at Desk Yogi, and employee wellness company. He joins host Seth Adler in our podcast theatre this week to share that he
November 28, 2017 by Seth Adler
akira
In this week’s podcast interview, the VP, Marketing & Strategy, Asia & Oceania for Japan Airlines discusses his dedication to customer experience through Japanese style service EPISODE OVERVIEW: This week, CX Network podcast theatre host Seth Adler is joined by the VP, Marketing & Strategy, Asia & Oceania for Japan Airlines,
November 22, 2017 by Tobias Guenther
gdpr small
The rules around how companies process, store and use personal information are changing, what does this mean now for the way you’re collecting and utilising your customers’ data? SEE ALSO: Fifth of customers refuse to share personal data in 2018 Marketers and other customer experience practitioners collecting and using customer data across the EU
November 21, 2017 by Seth Adler
‘We want to make banking a delight for customers’
In this week’s podcast interview, the Head of Customer and Digital Experience, APAC & EMEA for Citi discusses their focus on becoming a customer-led organisation EPISODE OVERVIEW: This week, CX Network podcast theatre host Seth Adler is joined by the Head of Customer and Digital Experience, APAC & EMEA for Citi, Niamh Byrne. Her focus is
November 15, 2017 by Seth Adler
‘Loyalty is a huge aspect of the customer experience’
In this week’s podcast interview, Lenovo’s Director of Services - Customer Experience discusses loyalty and how her employees have become her customers. EPISODE OVERVIEW: This week, CX Network podcast theatre host Seth Adler is joined by the WW Director of Services - Customer Experience (CX) at Lenovo, Deborah Alvord. Alvord shares that her
November 7, 2017 by Seth Adler
Ted
In this week’s podcast interview, the drinks manufacturer’s Senior Director of Opex discusses the importance of value for a successful opex programme, and factors attribute to this. EPISODE OVERVIEW: This week, CX Network podcast theatre host Seth Adler is joined by the Senior Director of Operational Excellence – Global Shared Services at Coca-
November 6, 2017 by Gustavo Imhof
customer
The latest tech is helping to streamline CX in the hospitality industry, but what are some of the key players to look at to create that unforgettable experience? There is no denying that over the past ten years technological advancements have taken up a much more prominent position across industries; from chatbots in customer contact centres to
November 1, 2017 by Seth Adler
Suzanne
In this week’s podcast interview, Suzanne Henricksen talks about the importance of exmployees fitting into the company culture, saying that skills can be taught but culture cannot EPISODE OVERVIEW: Suzanne Henricksen is Senior Director, Innovation Insights, Sense & Respond Insights, Burt's Bees Insights and Consumer Affairs at The Clorox
October 26, 2017 by Seth Adler
‘Retailers today are getting churned by Amazon’
In this week’s podcast interview, Theo Rose speaks about the need to rebuilt internal processes to ensure behaviour is aligned to optimising the customer experience EPISODE OVERVIEW: Seasoned retail expert Theo Rose joins host Seth Adler in CX Network’s Podcast Theatre this week. In the in-depth interview he shares his thought that the rhetoric
October 19, 2017 by Seth Adler
Peter Guber
In this week’s podcast interview, Peter Guber discusses the difference of a passenger customer vs. a participant customer EPISODE OVERVIEW: This week, Peter Guber joins host Seth Adler for the latest interview as part of the CX Network Podcast Theatre. Guber shares his experience of being a film producer with credits of Rainman, Batman, Five Easy
Tags: interview | podcast
October 12, 2017 by Seth Adler
Jason Daniels, Director of Operations, AXA Assistance
In this week’s podcast interview, the Director of Operations at AXA Assistance talks about customer empathy – and changing his customers’ lives EPISODE OVERVIEW: This week, Jason Daniels, Director of Operations at AXA Assistance, join host Seth Adler in the CX Network podcast theatre. Daniels leads customer service and medical assistance team
Tags: interview | axa | podcast
396 article results
of 36