21st - 22nd April 2020| London

Embracing The Future Of Retail Through Innovative, Personalized And Connected Customer Experience

The CX Exchange for Retail is the annual meeting place for the most senior names in the industry to connect with the biggest brands in retail and hear how they are transforming into customer-centric organizations. The Exchange will equip you with the latest strategies to wow your customers and give them the ultimate retail experience.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers.

Past Speakers Include:

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Oliver Fehl

Senior Director
Retail Concepts

Adidas

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Doris Roesner

Global Head
of Retail

Lindt

speaker name

Andrea Picchi

Head of 
User Experience

River Island

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Jonathan George

Head of 
Customer Contact

Wilko

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Helen Dickinson OBE

Chief Executive
Officer

British Retail Consortium

speaker name

Julian Highley

Data &
Insights Director

Clarks

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Helen Zuurmond

Head of CRM and 
Customer Services

HEMA

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Ray Biggs

Head of 
Contact Centers

John Lewis

Testimonials

Secure Your Place at the Exchange

If you are interested in attending contact our Audience
Development Team!

Who Attends The Customer Experience Exchange for Retail?

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Europe’s Leading Retail-Focused Customer Experience Event

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60

C-Level
Attendees

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20

Leading Industry 
Speakers

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15

Dedicated
Solution Providers

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20

Interactive
Sessions

Andreas Schlegel, Global Director Network Development, Volvo

Karl De Bruijn, 
IT Director, 
Cath Kidston

Andy Brown, 
Central Ops Director, 
Argos

Invitation Only

    • Hand selected senior executive attendance ONLY
    • Industry leading and recommended solutions and services providers
    • Inspiring speakers and thought leaders

FORGE NEW RELATIONSHIPS

    • Choose the sessions you want to participate in
    • Forge new relationships with customer insight & analytics executives
    • Discover cutting edge customer insight & analytics

Unlike any other event

    • Customized itinerary to focus on topics that matter most
    • Networking at the Exchange allows you to continue the discussions with your peers
    • Pre-scheduled 1-2-1 business meetings

The Unmissable Customer Experience Exchange for Retail

Contact Us

If you are interested in attending the Customer Experience Exchange for Retail, please contact exchangeinfo@iqpc.com.

Get involved with the latest discussions in retail and customer experience, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.