Top 5 Takeaways From CX Excellence World

Add bookmark
Innovative data collection to increase personalisation and customer communications were some of the much-discussed topics at the event.CX Excellence World took place in in Paris last week and featured over 40 cross-industry speakers from over 20 different countries. They provided insight into industry challenges and the solutions to help go from customer experience to excellence. For those who were unable to attend we’ve collated the best bits to bring you the top takeaways from CX Excelle...
To continue reading this story get free access

Latest Webinars

The human role in AI: How Newcastle Theatre Royal redesigned their CX operating model

2026-11-24

12:00 PM - 01:00 PM GMT

How AI is reshaping service operations, workforce strategy and the human role - with practical lesso...

The future of customer service work: How AI agents change the workforce

2026-11-11

02:00 PM - 03:00 PM SGT

Explore how AI agents are reshaping customer service roles and skills, and what this means for workf...

How to build the internal case for voice AI agents

2026-10-22

11:00 AM - 12:00 PM EST

How to build the internal case, clear legal and security reviews, test vendors, and prepare your tea...

Recommended