Talkdesk Content Hub
Talkdesk is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way.
Its trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for customers and improve the bottom line. Serving enterprise customers in over 100 countries, Talkdesk partners with customers to deliver continuous innovation and breakthrough results.
Check out the content from Talkdesk’s experts below.
CX automation: Next-gen AI agents at the helm
October 31 by CX Network
Discover how next-generation AI agents are enabling autonomous customer experience and self-service
Rewriting the Rules of CX with AI Agents and Customer Experience Automation
October 22 by CX Network
This CX Talk will discuss unlocking Efficiency with automation and AI orchestration.
Talkdesk KPI benchmarking report
October 22 by CX Network
Learn about the importance of tracking results in Talkdesk's latest KPI benchmarking report
The practical guide to AI agents
June 11 by CX Network
Find out about AI agents and how this artificial intelligence in CX is enabling more efficiency
CX Innovator Awards in the contact center
June 10 by CX Network
Learn about the winners of the CX innovator awards in contact centers as determined by Talkdesk
Redefining the role of the retail contact center
June 26 by CX Network
Why retailers are striking a balance between service and sales to create a revenue-generating contact center
The Global State of CX 2024
May 23 by CX Network
How generative AI, data and customer demands are shaping CX in 2024
The Global State of CX 2023
May 16 by CX Network
The Global State of CX 2023 covers how ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win
Driving customer loyalty and retention in financial services
November 22 by Adam Jeffs
Customer experience experts discuss how financial organizations can drive loyalty and retention in an increasingly competitive industry
Better customer protection with biometric authentication
September 27 by CX Network
Discover the quick and frictionless authentication of voice biometrics with insight from Citi Singapore, Mastercard, Experian and Econet Wireless
Creating retail virtual concierges through conversational AI
September 16 by CX Network
This white paper, produced by Talkdesk, offers advice for organizations looking to enhance customer experiences with AI chatbots or voicebots
Best practices for designing customer conversations
June 30 by CX Network
Advice on how to implement tried-and-tested conversation design principles with a virtual agent
