CX TALK: How Nordea Turn Their Customer Data Into Actionable Insights

Contributor:Ramya Nair
Posted: 04/29/2016

Thomas Folkjaer is the Head of Customer Insight of Nordea, a Swedish financial services group. In this interview with CX Network from CX Excellence World he talks about:

  • What customer experience excellence means to him
  • How at Nordea they turn customer data into actionable insights
  • Future trends of insight, including predictive analysis
  • How customer experience differs within the Nordics region
  • How CX leaders can build a true customer-centric culture
Ramya Nair
Contributor: Ramya Nair