How Lego builds a unified customer experience
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Marko Hein is a CX Network Advisory Board Member and the Senior Director Digital Solutions at LEGO Systems A/S.
At the recent CX Excellence World conference, we caught up with Marko for a quick-fire interview about the digital customer experience and the challenge of the rapid technology change we see today.
For more from CX Excellence World, also have a look at:
- CX TALK: How the Customer Service Director of Euroloan Group is Building Customer Experience Excellence
- CX TALK: How Vodafone is Anticipating, Predicting and Delivering Customer Experience Excellence
- CX TALK: How Nordea Turn Their Customer Data Into Actionable Insights
- Top 5 Takeaways From CX Excellence World: Data, Insight and Personalisation
Marko Hein is a CX Network Advisory Board Member and the Senior Director Digital Solutions at LEGO Systems A/S.
At the recent CX Excellence World conference, we caught up with Marko for a quick-fire interview about the digital customer experience and the challenge of the rapid technology change we see today.
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