Agentic AI for CX Leaders: Turning Insight into Autonomous Action

The future lies not just in understanding customer sentiment, but in acting on it in real time, and at scale.

As customer experience data grows in volume and complexity, organisations are looking beyond traditional analytics to unlock real business value.

Agentic generative AI represents the next evolution in CX. These systems don’t just assist, they act autonomously, translating customer insights into proactive interventions, operational improvements, and smarter engagement across all channels.

In this exclusive CX Talk, join CX Network, Sprinklr's Toby Braun and a selection of expert CX practitioners to explore how agentic AI is able to transform CX operations and contact centres across Europe, enabling organizations to move from a state of reactive CX support to proactive, insight-led engagement.

Key discussion points include:

• Extracting insight from the full spectrum of customer interactions across voice, digital, and social channels
• Exploring the full capabilities of AI-enhanced Quality Management to elevate service standards
• Moving beyond traditional dashboards: activating insight through a Gen-AI powered Intelligence Hub
• Capturing the authentic Voice of the Customer across departments from marketing to support to create a connected CX strategy
  

Speakers

Tobias Braun
Solution Specialist CCaaS
Sprinklr

Tobias Braun is an energetic and passionate solutions consultant with experience in mapping business problems and technology into workable solutions in the Enterprise Software, Artificial Intelligence (AI) and Contact Center sector.

Georgina Wilczek
Event Host
CX Network

Georgina has worked with CX Network since 2019, and regularly engages with leading CX professionals around the world to investigate the strategies and trends shaping the future of customer journeys. She is dedicated to helping businesses to explore how they can best evolve and innovate to meet customer expectations in this increasingly tech-enabled era.

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