About CX Network


What is CX Network?

Despite the significance of customer experience (CX), many industries suffer from an experience gap: the gulf between what customers expect and the actual experiences they receive from brands.

63% of consumers and 74% of business buyers surveyed revealed they would pay more for a great experience.

CX Network was established in 2012 to support professionals working to close this gap by offering content that guides users towards revolutionizing the customer journey.

Senior customer experience, service, insight, digital and marketing decision makers around the globe become members of the CX Network to access thought leadership primed to spark creativity and project breakthroughs. Through the Network, members capture practical learning points from peers and industry experts by connecting with them online and at our events. 

84% of companies upgrading their CX report a boost in revenue.


As home to the Annual Global State of CX Report series, our portal’s value-rich content includes industry news, market reports, videos, interviews and podcasts with CX leaders, digital events and more. 

Our content is developed by experienced customer experience professionals and industry insiders, making us the primary resource for CX executives. Our cross-industry approach allows our audience to see the leaders and laggards, benchmark themselves, and fine-tune their business strategies.  

 

Registering with CX Network is free and offers the following benefits:

  • Weekly newsletters with a round up of the latest content
  • Invitations to attend our global customer experience events and webinars
  • Networking opportunities with an extensive community of CX decision-makers
  • Access to our annual market reports and the latest customer experience studies

Join CX Network today

 

CX Network By Numbers

CX Network Stats

The CX Network Team

Chanice Henry
Chanice Henry

Editor-in-Chief

CX Network

Sarah Lattouf
Sarah Lattouf

Head of Marketing

CX Network

John Kearns
John Kearns

Head of Sales

CX Network

 

Our CX Network Advisory Board

The trajectory of the Network is guided by our Advisory Board, which has over 80 years of combined CX experience. It includes representatives from brands like Facebook, Virgin Galactic and Google. Learn more

 

James Alexander
James Alexander

Decisioning Director

Sky

Martijn  Brouwer
Martijn Brouwer

GM Astronaut Experience

Virgin Galactic

Dawn Cronogue
Dawn Cronogue

Contact Centres Director

Brakes Group

Richard George
Richard George

Head of Customer Service Self Service

Thomson Reuters

Todd Gilliam
Todd Gilliam

Exec Director, Business Process Effectiveness, National Customer Service

Comcast

Luke Gregory
Luke Gregory

Head of Digital, EMEA

Facebook

Claire Hill
Claire Hill

Customer Experience Director

Express Gifts Ltd

Annette  Höher-Bäuerle
Annette Höher-Bäuerle

Group Customer Experience Director

Thomas Cook Group

Petra Mengelt
Petra Mengelt

Customer Service Director

Euroloan Group PLC

Victor Milligan
Victor Milligan

CMO

Forrester Research

Emmanuel Obadia
Emmanuel Obadia

VP Marketing, EMEA Applications

Oracle

Katy Pearce
Katy Pearce

Head of Customer Experience

Vodafone Group Enterprise

Shanna Pedersen
Shanna Pedersen

Head of Customer Experience, Corporate

BT

Thomas Reby
Thomas Reby

Senior Strategy Manager

Google

Seppo Roponen
Seppo Roponen

Head of Customer Insight

VR Group

Chris Travell
Chris Travell

Director of Insights

MaritzCX

Erik  Vercouteren
Erik Vercouteren

Executive Vice President Customer Experience

KPN

Edwin van Outersterp
Edwin van Outersterp

Senior Director, Global Customer Service

Sanofi Genzyme

 

Our Partners

CX Network Clients

 

Why these brands love us

Our Products

cx market research cx webinars cx online events cx podcasts

 

CX Network Podcast

Each week, CX Network broadcasts its latest customer experience podcast interview featuring insight from esteemed CX professionals and other inspirational figures. Hosted by Seth Adler, these interviews offer a look behind the scenes of the CX world, exploring how the market is changing and what is shaping the decisions of those leading in the field. Plus, each episode aims to uncover more about the real people and personalities driving our industry forward. Available to listen to on iTunes and on CXNetwork.com.

Try an episode now: