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Customer Experience
Contributor: Zarina de Ruiter
Posted: 06/26/2017
Three customer experience takeaways from eTail Europe
Customer experience leaders from Tesco, Forrester and Adobe discuss the biggest trends and challenges impacting CX today Hundreds of retail professionals came together in London last week to discuss the latest industry developments, challenges and disruptors at eTail Europe. There were insightful presentations from leading brands such as John Lewi Full Article »
Posted: 06/12/2017
Video snapshot: Customer experience in travel and hospitality
Learn in 45 seconds how to make CX your competitive differentiator if you operate within the travel and hospitality industry. To accompany our brand new report: How travel and hospitality companies can thrive through customer experience (CX), we have created a 45-second long snapshot highlighting the role of CX and how you can make it a differenti Full Video »
Contributor: Zarina de Ruiter
Posted: 11/22/2015
Interview with the Retail Director at Artisan du Chocolat about their customer experience strategy, the key to employee and customer retention and how they’re delivering a consistent customer service during the busiest time on the retail calendar. Danny Andrea is the Retail Director for Artisan du Chocolat, where she is responsible for all the in- Full Podcast »
Contributor: Jim Champy
Posted: 04/19/2017
Jim Champy
Most so-called “transformational change” efforts fail. It’s difficult, if not impossible, for an organization to change everything at once. Yet enterprises are challenged to adapt quicker than ever to compete and survive. But where should they begin? Every change needs to start with a compelling case. Full Column »
Posted: 05/08/2017
How Telecommunications Providers Can Reboot The Customer Experience
Few industries have commoditised themselves more than telecommunications. Communications service providers (CSPs) risk becoming mere utilities and, at the same time, face the disintermediation of the customer relationship. Today’s consumers have a plethora of product and service choices, including those offered by over-the-top (OTT) providers, who Full Whitepaper »