News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
Salesforce launches pay-per-resolution agent
June 26 by Melanie Mingas
Salesforce aims to tackle complex deployment and unpredictable consumption costs with Agentforce Help Agent
Virtual influencers being used for customer acquisition
June 24 by CX Network
Brands exploiting lack of rules around AI content to create advertising campaigns
Refinanced Medallia to double down on generative AI and automation
June 17 by Melanie Mingas
Medallia’s new owners to inject $150m into the business to strengthen future position
Ryanair’s £8 family seat fee flies into regulatory headwinds
June 15 by Amelia Brand
CMA investigates Ryanair's £8 'mandatory family seat' fee over drip pricing and consumer law concerns
Europe ushers in machine customer era as AI agents buy coffee and concert tickets
June 09 by Melanie Mingas
Finland completes live AI agent consumer purchase only days after ING customer uses agent to buy concert tickets
ASOS launches fashion app in ChatGPT
May 20 by CX Network
Integrated shopping feature seamlessly takes shoppers from discovery to purchase
Qualtrics closes Press Ganey Forsta deal for $6.75bn
May 20 by Melanie Mingas
Deal paves the way for world's largest AI dataset for experience management
Diesel and Marni parent group rolls out Virtual Try-On experience
May 07 by Melanie Mingas
New digital feature allows customers to visualize exactly how specific items will look and fit, before they visit store
Bank of England speculation sparks backlash against dynamic pricing
May 01 by Melanie Mingas
Speculation about dynamic pricing from the Bank of England has prompted backlash and questions about the use of ESL in UK grocery sector
Retail traffic from LLMs up 393% year-on-year
April 24 by Melanie Mingas
AI-first customer journeys are starting to show up in retailer web traffic, but listings on many sites remain unreadable to machines
American Express and Visa put their money on agentic commerce
April 21 by Melanie Mingas
Announcements build required payment ecosystem for adoption of agentic commerce and machine customers
UK regulator tells driving schools to reverse hidden fees
April 17 by Melanie Mingas
Learner drivers to split £760,000 refund after CMA intervention
