News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
Talkdesk empowers small businesses with enterprise-grade AI tools
May 12 by Amelia Brand
Discover how Talkdesk is empowering small businesses with enterprise-grade AI tools
Trump undoes consumer protections
May 09 by Francesca Di Meglio
Get an update on consumer protections and deregulation in the wake of Trump's virtual shutdown of CFPB
JetBlue Airways, Delta and Southwest Airlines are tops for CX in travel
May 08 by Francesca Di Meglio
Learn about the airline rankings for CX in travel at a time when the economy is threatening tourism
Apple slammed for consumer protection violation
May 03 by Francesca Di Meglio
Learn about the court ruling on Apple's lack of consumer protection because of its App Store monopoly
What Amazon’s tariff debate with Trump means for CX
April 30 by Amelia Brand
Amazon’s tariff controversy shows how political pressure can reshape CX decisions
M&S cyberattack exposes gap in CX strategy
April 29 by Amelia Brand
M&S cyberattack halts services and strains CX. Can the retailer rebuild trust after digital disruption?
Chatbot hallucination at Anysphere sparks customer backlash and subscription cancellations
April 24 by Amelia Brand
Anysphere under fire after a chatbot hallucination invents a false support rule
Qualtrics charts the future of XM with AI-powered “Experience Agents” at X4 2025
April 24 by Amelia Brand
Qualtrics launches AI "Experience Agents" at X4 2025, shaping the future of experience management
Amazon CEO: "AI is reinventing CX"
April 18 by Francesca Di Meglio
Discover the warning Amazon CEO Andy Jassy has about artificial intelligence in customer experience
JPMorgan Chase sues customers for fraud
April 17 by Francesca Di Meglio
Learn about the case of JPMorgan Chase suing customers for fraud after an infinite money glitch viral post
Generative AI drives web traffic spike for retailers in US
March 25 by Melanie Mingas
From chat interfaces to bargain hunting, customers are increasingly turning to generative AI when shopping online
Klarna closer to IPO as AI and automation boost pays off
March 17 by Melanie Mingas
After using AI to reduce headcount and use of external vendors, Klarna has filed for its IPO
