News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
Every VC CX deal you need to know: August 21
August 28 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
Claudeforce heralds “new era of enterprise AI”
August 27 by CX Network
Salesforce and Anthropic blend LLM and CRM capabilities
Every VC CX deal you need to know: August 21
August 21 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
Every VC CX deal you need to know: August 14
August 14 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
81% of global IT leaders say AI failure puts career “at risk”
August 14 by CX Network
IT leaders feel they’re risking their career on success of AI deployments
“Ultimate” Harry Potter Shop to open in London this year
August 12 by CX Network
Store promises immersive environments, enchanting discoveries and exclusive experiences
AddSearch upgrades UX as consumer search goes conversational
August 11 by Melanie Mingas
New search experience designed to respond to how consumers now browse, search, and converse when sourcing information
Revolut becomes first global fintech to launch in Australia
July 23 by Melanie Mingas
Banking expansion part of wider ecosystem growth and confirmed days after crypto services granted approval in the UAE
Microsoft joins FDE bandwagon with $2.5bn Microsoft Frontier Company
July 07 by Melanie Mingas
Microsoft becomes latest to offer embedded engineers to customer organizations
Forward deployed engineers: AWS's US$1bn play to embed AI experts
July 01 by Melanie Mingas
New organization to help AWS customers make AI “core to how they operate”
Salesforce launches pay-per-resolution agent
June 26 by Melanie Mingas
Salesforce aims to tackle complex deployment and unpredictable consumption costs with Agentforce Help Agent
Virtual influencers being used for customer acquisition
June 24 by CX Network
Brands exploiting lack of rules around AI content to create advertising campaigns
