News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
AI governance gap threatens customer trust, Genesys study warns
August 15 by Amelia Brand
Genesys study reveals real disconnect between AI governance and innovation
Starbucks rolls out Green Apron Service in new CX plans
August 14 by Amelia Brand
Starbucks launches Green Apron Service to boost CX with faster service, warmer welcomes and loyal customers
7 Ways ChatGPT-5 will impact CX
August 09 by Francesca Di Meglio
Learn about the ways ChatGPT-5, with its improvements and upgrades, will impact CX
Walmart’s AI “super agents” to improve customer experience
August 01 by Amelia Brand
Discover the impact Walmart's new AI "super agents" will have on employees and customers
Is AI taking your CX jobs?
July 30 by Francesca Di Meglio
Find out what people are saying about artificial intelligence (AI) replacing human workers in CX jobs
Singapore Airlines elevates its CX strategy with Qualtrics
July 22 by Amelia Brand
Learn how Singapore Airlines will transform how they collect and process customer feedback by partnering with Qualtrics
Verizon bets on AI agents to transform CX
June 24 by Francesca Di Meglio
Learn about how Verizon is applying AI agents to transform CX, customer experience
AI agents will reduce workforce but transform CX, says Amazon’s CEO
June 20 by Amelia Brand
Amazon's CEO says that AI will reduce workforce while dramatically improving customer experience
Freshworks unveiled the next generation of its Freddy Agentic AI Platform
June 18 by Amelia Brand
Freshworks unveils Freddy Agentic AI to automate tasks, cut costs & boost CSAT with no-code agents
Southwest Airlines drops "bags fly free"
June 09 by Amelia Brand
Southwest’s brand trust takes a hit as “bags fly free” becomes a thing of the past
Customer data compromised in M&S cyber attack
May 22 by Amelia Brand
M&S cyber attack exposes customer data, raising trust and privacy concerns
Talkdesk empowers small businesses with enterprise-grade AI tools
May 12 by Amelia Brand
Discover how Talkdesk is empowering small businesses with enterprise-grade AI tools
