News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
Moltbook’s impact on CX explained
February 03 by Melanie Mingas
Discover why the social network for AI agents could cause havoc for CX, service, customer trust and security
eBay puts third-party AI agents on watchlist
January 28 by Melanie Mingas
Ecommerce giant updates user agreement, weeks after updating code to prohibit automated scraping, buy-for-me agents, and LLM bots
Customers are “quiet quitting” in latest test for loyalty
January 23 by Melanie Mingas
Brands are losing customers “they thought they owned” as lack of engagement and financial pressures mount
Google launches suite of agentic commerce tools for customers and retailers
January 13 by Melanie Mingas
Google unveils new open standard for agentic commerce, alongside Search-based agents, and AI Mode shopping discounts
McDonald’s faces lawsuit after misleading McRib ingredients
January 08 by Amelia Brand
Class-action lawsuit targets McDonald’s McRib for misleading ingredient and marketing claims
What's happening to Target's customer experience in 2026?
January 05 by Francesca Di Meglio
Learn about Target's customer experience woes and its planned comeback in 2026
Roomba maker files for bankruptcy and is acquired by Chinese supplier
December 15 by CX Network
Shenzhen PICEA Robotics acquires original robotic vacuum maker as it restructures and files for bankruptcy
AT&T is making customers angry
December 06 by Francesca Di Meglio
Gain insight into why customers are upset with AT&T for price hikes and and changes
Black Friday becomes Black November
November 25 by Amelia Brand
Retailers face a month-long CX battle as Black Friday stretches into November
CMA launches major crackdown on hidden online fees in first test of new consumer law
November 19 by Amelia Brand
The Competition and Markets Authority challenges brands using drip pricing and misleading digital nudges under new consumer law
Trump blocks CFPB funding, threatening consumer protection
November 13 by Amelia Brand
CFPB faces shutdown as Trump blocks funding, threatening consumer protection and CX efforts
Taking ecommerce offline: Shein opens in Paris
November 05 by Melanie Mingas
Singapore-based fashion retailer Shein opens concession outlet in BHV, Paris, with five more stores planned
