News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
Black Friday becomes Black November
November 25 by Amelia Brand
Retailers face a month-long CX battle as Black Friday stretches into November
CMA launches major crackdown on hidden online fees in first test of new consumer law
November 19 by Amelia Brand
The Competition and Markets Authority challenges brands using drip pricing and misleading digital nudges under new consumer law
Trump blocks CFPB funding, threatening consumer protection
November 13 by Amelia Brand
CFPB faces shutdown as Trump blocks funding, threatening consumer protection and CX efforts
Taking ecommerce offline: Shein opens in Paris
November 05 by Melanie Mingas
Singapore-based fashion retailer Shein opens concession outlet in BHV, Paris, with five more stores planned
John Lewis trials service-led experiences for loyalty members
November 03 by Melanie Mingas
John Lewis to reward members of its My John Lewis program with exclusive access to premium lounge in London store
Meta’s vision of a virtual future drives Ray-Ban sales and share price
October 22 by Melanie Mingas
Sales and investor interest in smart glasses give Ray-Ban major financial boost
Southwest Airlines boosts customer experience with new cabins
October 19 by Francesca Di Meglio
Learn about how Southwest Airlines is improving customer experience with modifications for travelers
Klarna and Google form AI partnership to revolutionize shopping experiences
October 13 by Amelia Brand
Klarna partners with Google AI to deliver personalized and smarter shopping experiences
Amazon's new grocery line woos customers with lower prices
October 03 by Francesca Di Meglio
Find out about Amazon's new grocery line, which offers customers lower prices mostly under $5
ChatGPT's "Instant Checkout" lets shoppers buy inside chat
October 01 by Amelia Brand
Shoppers can now make purchases without leaving their ChatGPT conversation
Epic battle between Disney and Universal comes down to CX
September 20 by Francesca Di Meglio
Learn about the battle for business between Disney and Universal theme parks and what this means for CX
Fortune 500 companies won’t fully replace human customer service agents, Gartner predicts
September 15 by Amelia Brand
Gartner says Fortune 500 firms won’t go agentless by 2028, keeping humans in service
