Industry News

CX network is an online news source for senior customer experience, service, insight, digital and marketing decision makers. The site’s editorial team delivers the latest industry news, market reports, trends and challenges, CX TALK videos, interviews and podcasts with CX leaders, best practises, digital events, and much more. 

17 results
of 2
January 29, 2018 by Katie Sadler
retail small
Just Walk Out – the checkout-free grocery store that’s paving the way for a tech savvy customer experience – has opened.Amazon Go has opened its doors in the US city of Seattle to customers who seek a quick, cashless, checkout-free shopping experience. The Just Walk Out artificial intelligence based retail model allows shoppers to browse, choose Read more

January 16, 2018 by CX Network
experience
Learn how to utilise digital interaction data from multiple channels to deliver better customer experiences. If 2017 was the year of (digital) transformation then 2018 must be the year brands welcome in the “experience era”. In a fast-evolving digital world, our expectations are set by the innovators and disruptors we encounter in our everyday Read more

January 11, 2018 by CX Network
Create a connected CX to increase engagement and customer lifetime value
Learn how to manage valuable digital brand assets across multiple channels and drive better customer engagement. In our digital age, organizations are seeking ways to reinvent how they market and strengthen their brand, manage their assets, and provide compelling customer experiences that reach the right customer – with the right content, at the Read more

January 10, 2018 by Daniel Smith
voice AI thumb
The past year has seen AI-powered voice assistants go from a fad idea to a mainstream household item, writes Fireworx's Daniel Smith ...Read more

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November 29, 2017 by Zarina de Ruiter
data
Do you really need consent for every customer communication when the new regulation comes into force? With the General Data Protection Regulation (GDPR) set to come into force on 25 May 2018, there is a lot of chatter in the industry about what the new rules actually mean for marketers and customer experience practitioners handling personal Read more

November 8, 2017 by Zarina de Ruiter
personalisation
New research reveals that nearly a third of consumers are reluctant to share more than their name and email address with brands. The General Data Protection Regulation (GDPR) is set to come into force in May 2018, and will affect companies that have customers in EU countries (even if the organisation isn’t based there). There will be stricter Read more

October 31, 2017 by Katie Sadler
Loyalty
Research reveals key drivers that keep consumers returning to brands time and time again The technology sector ranks top of the UK’s first Brand Loyalty Index, following a study that questioned 7,000 consumers on their loyalty towards household name brands within the food, drink, household and personal care, technology and supermarkets sectors. Read more

October 4, 2017 by Katie Sadler
trust
Online advertising “can be alarming if consumers don't understand the mechanism driving it” Comprehension of digital marketing technologies affects trust of online targeted content and browser cookies, study finds. A study of 2,000 regular internet users has found that 56 per cent of those who have an understanding of online marketing techniques Read more

September 27, 2017 by Katie Sadler
Retail
New research finds that streamlined online purchasing and a bigger focus on mobile could boost UK retail sales by £10.5bn A study carried out by Barclays Corporate Banking (LON:BARC) has found that retailers could generate an additional £10.5bn in sales over five years by investing in systems that will streamline online purchasing. The report, Read more

September 20, 2017 by Zarina de Ruiter
AI
New research into the intelligent enterprise reveals the biggest trends and challenges to impact the CX industry by 2020 CX Network, a leading online community for global customer experience (CX), service, insight, digital and marketing practitioners, is to publish a ground-breaking report in October 2017 on the role of intelligent enterprise (IE Read more

17 results
of 2