News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
Amazon's new grocery line woos customers with lower prices
October 03 by Francesca Di Meglio
Find out about Amazon's new grocery line, which offers customers lower prices mostly under $5
ChatGPT's "Instant Checkout" lets shoppers buy inside chat
October 01 by Amelia Brand
Shoppers can now make purchases without leaving their ChatGPT conversation
Epic battle between Disney and Universal comes down to CX
September 20 by Francesca Di Meglio
Learn about the battle for business between Disney and Universal theme parks and what this means for CX
Fortune 500 companies won’t fully replace human customer service agents, Gartner predicts
September 15 by Amelia Brand
Gartner says Fortune 500 firms won’t go agentless by 2028, keeping humans in service
Ralph Lauren unveils AI-powered assistant ‘Ask Ralph’
September 11 by Amelia Brand
Ralph Lauren unveils Ask Ralph, a conversational AI tool for styling and seamless shopping
Klarna's IPO and shift away from AI in CX
September 10 by Francesca Di Meglio
Learn about Klarna's IPO, its move away from AI in CX and return to human agents providing support
Amid IPO bid, Shein stumbles with Luigi Mangione advertisement
September 05 by Francesca Di Meglio
Amid IPO bid, Shein publishes an advertisement for a shirt using the likeness of accused killer Luigi Mangione
Customer feedback convinces Cracker Barrel to retreat on new logo
August 27 by Francesca Di Meglio
Find out about how customer feedback convinced Cracker Barrel to revert to their old logo
McDonald's lowers prices to regain customer loyalty
August 22 by Francesca Di Meglio
Find out how McDonald's is lowering prices and taking other measures to win back customer loyalty
AI governance gap threatens customer trust, Genesys study warns
August 15 by Amelia Brand
Genesys study reveals real disconnect between AI governance and innovation
Starbucks rolls out Green Apron Service in new CX plans
August 14 by Amelia Brand
Starbucks launches Green Apron Service to boost CX with faster service, warmer welcomes and loyal customers
7 Ways ChatGPT-5 will impact CX
August 09 by Francesca Di Meglio
Learn about the ways ChatGPT-5, with its improvements and upgrades, will impact CX
