News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
“Ultimate” Harry Potter Shop to open in London this year
August 12 by CX Network
Store promises immersive environments, enchanting discoveries and exclusive experiences
AddSearch upgrades UX as consumer search goes conversational
August 11 by Melanie Mingas
New search experience designed to respond to how consumers now browse, search, and converse when sourcing information
Revolut becomes first global fintech to launch in Australia
July 23 by Melanie Mingas
Banking expansion part of wider ecosystem growth and confirmed days after crypto services granted approval in the UAE
Microsoft joins FDE bandwagon with $2.5bn Microsoft Frontier Company
July 07 by Melanie Mingas
Microsoft becomes latest to offer embedded engineers to customer organizations
Forward deployed engineers: AWS's US$1bn play to embed AI experts
July 01 by Melanie Mingas
New organization to help AWS customers make AI “core to how they operate”
Salesforce launches pay-per-resolution agent
June 26 by Melanie Mingas
Salesforce aims to tackle complex deployment and unpredictable consumption costs with Agentforce Help Agent
Virtual influencers being used for customer acquisition
June 24 by CX Network
Brands exploiting lack of rules around AI content to create advertising campaigns
Refinanced Medallia to double down on generative AI and automation
June 17 by Melanie Mingas
Medallia’s new owners to inject $150m into the business to strengthen future position
Ryanair’s £8 family seat fee flies into regulatory headwinds
June 15 by Amelia Brand
CMA investigates Ryanair's £8 'mandatory family seat' fee over drip pricing and consumer law concerns
Europe ushers in machine customer era as AI agents buy coffee and concert tickets
June 09 by Melanie Mingas
Finland completes live AI agent consumer purchase only days after ING customer uses agent to buy concert tickets
ASOS launches fashion app in ChatGPT
May 20 by CX Network
Integrated shopping feature seamlessly takes shoppers from discovery to purchase
Qualtrics closes Press Ganey Forsta deal for $6.75bn
May 20 by Melanie Mingas
Deal paves the way for world's largest AI dataset for experience management
